OFT imposes requirements on Mackenzie Hall to improve handling of disputed debts

[creditcardmug]

Cant hear you ODC, whats that your saying:D

[ODC]

removed some off topic remarks and libellous remarks.

 

Maybe MH should do the same with what they have printed on their webs*ite

 

 

Our business and solid reputation is built around our core values of professionalism, integrity, performance and excellence in service delivery. In addition, all of our services are delivered to ISO 9001:2000 quality standards.

[HSBCrusher]

nothing personal to anyone ODC, we edit when in doubt, its better safe than sorry.

[diddydicky]

mmmmmmmm i see that the directors addresses appear as public information therefore what is to prevent someone who keeps being pestered outside of the OFT guidlines from visiting the directors at THEIR home address to deliver the letters asking them not to harrass!

 

accompanied by a reporter from a national newspaper!

[the_shadow]

mmmmmmmm i see that the directors addresses appear as public information therefore what is to prevent someone who keeps being pestered outside of the OFT guidlines from visiting the directors at THEIR home address to deliver the letters asking them not to harrass!

 

accompanied by a reporter from a national newspaper!

 

If you were so minded it's far easier and safer (legal wise) just to repeatedly send them a nice postcard saying you will visit on xx date between x and x time first

Edited April 24, 2009 by the_shadow
DOH Fat fingers!

[cerberusalert]

The transcript of Andrew Mackinleys motion House of Commons Hansard Debates for 22 Apr 2009 (pt 0019)

[babybear39]

If you were so minded it's far easier and safer (legal wise) just to repeatedly send them a nice postcard saying you will visit on xx date between x and x time first

 

That's against OFT guidlines unfortunately

[SteveH2508]

Our business and solid reputation is built around our core values of professionalism, integrity, performance and excellence in service delivery. In addition, all of our services are delivered to ISO 9001:2000 quality standards.

 

Which means that they have have a big FO manual saying lots of nice things which nobody reads and has an inch of dust on it.

[JonCris]

That's against OFT guidlines unfortunately

 

Only if your a debt collector:D

[Fred Bassett]

Which means that they have have a big FO manual saying lots of nice things which nobody reads and has an inch of dust on it.

 

That's a bit like:

 

• "Education, education, education"
  
• "We won't raise income tax"
  
• "We will give you a referendum on the EU constitution"
  

One of the great lies.

 

Fred

[Fred Bassett]

That's a bit like:

 

• "Education, education, education"
  
• "We won't raise income tax"
  
• "We will give you a referendum on the EU constitution"
  

One of the great lies.

 

Fred

 

Whoops, quoted the wrong thread - should have been the one above that.

 

Fred

[cashins]

Never mind Fred, the more that's said the more people will remember come election day.

 

David

[diddydicky]

not as good as gordon brown last week.......

 

 

I take full responsibility for the matter and the person responsible has gone!!

[cashins]

Cor! I bet Tony is laughing his socks off.

 

He knew the wheels were going to come off and legged it leaving poor dumb Gordon to carry the can. Prime Minister..... talk about being out of your depth!!!

 

David

[JonCris]

That's a bit like:

 

• "Education, education, education"
  
• "We won't raise income tax"
  
• "We will give you a referendum on the EU constitution"
  

One of the great lies.

 

Fred

 

 

Only one more like a million & one:-x

[Richard Spud]

The transcript of Andrew Mackinleys motion House of Commons Hansard Debates for 22 Apr 2009 (pt 0019)

 

I have edited Andrew Macinlay’s external links on Wikipedia to highlight his debt collection debate in the House on 22 April 2009.

 

http://en.wikipedia.org/wiki/Andrew_MacKinlay

“External links

 

• Andrew Mackinlay speaks out in the House about the debt collection industry being "rotten to the core". 22 April 2009”.
  

Regards – Richard.

[ODC]

Excellent piece. Glad to see he referred to Mackenzie Hall as ''That Outfit''

 

I am also glad to see he mention our good buddies in HFO as well. Of course thay all come up with the usual glib bullsh!t denials that they or their monkeys do anything wrong and that they are all good members of the CSA etc etc.

[Thailand]

My god, I loved reading that.

 

When Mr Leech got his chance I thought he was going to say something to the contrary, but he just made a further observation about in-house Sols, and then came the 'yes, they are rotten to the core'. It was much better than a sneeze for me!

 

Does anyone have any idea who these 9 are that the OFT are still hacked off with? (I still think they should be doing alot more, although they appear to be doing more than I thought, though we know it's at best, limp).

 

Who is this DCA that is supposedly stopping pursuing debts that are in dispute?

 

What was all that about the CSA being helpful, though? (cynic me?)

 

That was brilliant, but still could have been hammered home harder... a few more 'ffs - boy are these animals at it, every second of every day...causing bedlam, concern and grief through threats and intimidation and with no f**king regard to our laws whatsoever' would have made me even more chuffed.

[cashins]

there was a phone call to my office just two hours before I commenced this Adjournment debate, asking for more information. That gives an idea of the sort of cavaliers and cowboys that we are dealing with, among both the companies themselves and their agents. Such behaviour has got to stop.

 

That was regarding Lowell.

 

David

[Richard Spud]

So presumably CITI managed to produce and agree with the OFT a true copy of the credit card T&Cs?

 

http://www.oft.gov.uk/news/press/2009/45-09

 

Regards - Richard

[Alphageek]

Sent this to the OFT about JD Debt Recovery

 

Reply from the OFT.

 

Dear Mr Alphageek

 

Consumer Credit Act 1974 (the Act)

Complaint Against: JB Ventures Limited t/a JB Debt Recovery

Licence No: 596203

 

Thank you for your email received on 22 April 2009.

 

We can confirm that the business you mention holds a consumer credit licence. Under the Consumer Credit Act, holders of consumer credit licences must be fit and competent to do so and the OFT has a duty to monitor the fitness and conduct of all traders who hold such a licence.

 

As you are aware, the OFT has issued guidance to consumer credit licence holders engaged in the debt collection industry. The guidance is intended to ensure that debt collectors treat individuals fairly. Non-compliance with this guidance will call into question the fitness of licence holders and applicants. You can view our guidance at: http://www.oft.gov.uk/advice_and_resources/resource_base/legal/cca/debt-collection

 

We have therefore noted the details of your complaint, and we will consider this alongside any other complaints we have received with a view to any consumer credit licensing or other action we may decide to take. If we do take any action against this trader, it is likely that we would need to disclose your identity to this trader along with details of your complaint. I should therefore be grateful if you could sign the enclosed consent form and return it to me. Unfortunately, we cannot disclose any details about any action we may take, due to legal restrictions on the OFT relating to disclosure of information.

 

Thank you again for writing to us and bringing this matter to our attention.

 

Yours sincerely

 

 

 

Person

Enquiries and Reporting Centre

Office of Fair Trading

 

JB's website is still the same.

[ngorshkov]

Just joining this thread

 

Any chance of a copy/template of the complaint email you sent of alphageek????

 

Just away to fire off a complaint against Mckenziehall/Meritforce

 

 

Cheers,

 

N

[tertiary alcohol]

it would be interesting to know if this lot Mackenzie Hall has improved its practises?

[babybear39]

You could do a Freedom of Information Act Request to the OFT

[citizenB]

it would be interesting to know if this lot Mackenzie Hall has improved its practises?

 

I think the answer is very likely in the negative, if you read some of the threads on the forums!!