help requiredmaking a Claim

[abcb192]

Hi guys, i have a HP dv2045ea which i bought about 3yrs ago, and is giving me alot of problems right now. The screen does not work and neither does the dvd-rom drive. I'm about to claim using the extended warranty i have, and wanted to know if i do get a replacement, what factors dsg will look at when deciding the amount to pay me.

 

for example the laptop has a 1.66ghz intel processor with 2mb L2 cache. I cant find this on PC worlds website however, they do have 1.66ghz 512kb L2 cache. (The size of the cache adds alot of value to a laptop...from what i can tell after doing research).

 

so is pc world likely to upgrade me to the next processor up with 2mb L2 cache or give me the cheaper alternative?

[Renzokuken]

Firstly. The extended warantee allows pc world to repair the unit before they replace. They will almost certainly repair a CD rom drive as even replacing the enitre unit is a cheap fix. As for the monitor, usualy they are quite simple to repair as long as the screen is intact.

 

All I'm saying is don't get your hopes up for a replacement just yet, as a unit needs to be either uneconomic to repair, contaminated (aka biohazardous) or repaired 3 times before written off and replaced.

 

In the event they do replace it, they'll send you vouchers which should be enough to buy the next best equivalent specification. These vouchers are upgradable in store if you find you don't have enough money. Or that the store doesn't have a particular laptop in stock. Remember your contract with them states "like for like, or like for better" never accept anything less than the specification of what you currently have.

[H20-H20]

No way will it be written off for that, even if it required a mainboard & LCD & DVDRW Drive & HDD - It would be repaired. The cost is actually minimal

[questioning]

Yes they will keep repairing it rather than replace.... unless you fight like mad,

In my exprience every time something was fixed/replaced there were more problems. It went through five repairs. To cuT a long story short I got so fed up with this pc not working I complained and was eventually told that i could have vouchers for a new one. When I went to PC world to get the vouchers and take the pc back they actually gave me the money back instead of vouchers so i was able to go else where and buy a new PC, which was a far better result. Didn't want to go through PC world again after that experience.

[bobbyblade]

from my experience they will try to repair it regardless of cost, on my pc within 6 weeks i had

2 new motherboard

1 hard drive

1 ram

1 cpu

and it still wouldnt work after 5 visits, they told me it was covered for ongoing repairs not replacement it was only when the 6 week rule kicked in that i was able to claim vouchers

good luck;)

[Renzokuken]

Yeh just remember, they have 6 weeks max, per repair. And may only repair your computer 3 times before they have to give you vouchers reguardless.

Edited April 10, 2009 by Renzokuken
Changed "28 days" to "6 weeks".

[labrat]

renzokuken, the 28 days max rule is for unit in first year warrenty, the coverplan states 6 weeks for items over that

[Renzokuken]

renzokuken, the 28 days max rule is for unit in first year warrenty, the coverplan states 6 weeks for items over that

 

Right you are, sorry I keep getting Mastercare and PCPlan mixed up, I'll go edit that.

 

Damn, DSG and their near limitless warantee concepts.

Edited April 10, 2009 by Renzokuken