thankyou for the comment, thankyou for the comments, obviously i posted this to the wrong forum for which i apologise ! if from my experience 1 person saves £20- £30 then i feel it would be worth it, ri was already aware that they were the same company , i am now aware that dixons do not charge for delivery, and can offer 5% discount as well as, it may not be a lot to some but every little helps.

have now found other small parts missing due to parts being left out at the design stage, in 2 days have had to travel160 miles just to get bits that shouldnt have been left out at this moment in time i am more than disappointed with ikeas kitchens:(

called in currys for a electric oven, didnt have them in stock but would deliver from warehouse for £20 extra, went onto dixons got the same one with free delivery and the same price less 5%

ordered kitchen from ikea, it arrived a week early so we arranged delivery then the following happened, oven 5 weeks delay, in the end we ordered one from currys,worktops not delivered at the same time, when we phoned up told that they will be here in a week, 1 set of cabinet legs missing, either a 70 mile round journey or await delivery by post (7 days) it is oh so frustrating and we only live 2 miles from ikea distribution centre yet we cannot pick a set of cabinet legs up from there! why cant these firms get things right in the first place:(

from my experience they will try to repair it regardless of cost, on my pc within 6 weeks i had 2 new motherboard 1 hard drive 1 ram 1 cpu and it still wouldnt work after 5 visits, they told me it was covered for ongoing repairs not replacement it was only when the 6 week rule kicked in that i was able to claim vouchers good luck;)

thanks once again all

replacement vouchers gave the compaq as a equivalent match, went into store and made enquiries was then told that for compaq it was vouchers +£20 cash, told them no chance so in the end they did a straight swap, will see how it goes now!

phone trading standard first find out what your rights are, i assume you didnt get pc performance? dont bother contacting acer there not interested since it was purchased from pc world, good luck anyway mate, keep us informed.

hya again, have been looking at the advent qc 300 its about £100 more as i dont mind putting extra too but would it be worth it any help appreciated thanks

, thanks for contributions, cheers everybody will start looking now, regarding my old acer since its written off do i just get shut or what?

if the computer is over a year old (you didnt say) then i believe its 6 weeks if that is the case then it will not be written off till the 6 week deadline ends, good luck anyway

thankyou, as i cant go into control panel all i can tell you is it is a acer aspire L100, it was a form of micro tower, also the £320 will be sent in vouchers in a day or 2, as yet they havnt arrived should be here by weekend but i dont know if they are just for currys/comet thanking you

Have had a response from insurance company, getting credit note for £320, so now looking for a new pc tower and there dosnt seem to be a great choice, any help on this one ? would be willing to put a bit more too, any recommendations. also do i have to send the old unit back now its written off or what, hoping for a little help on this.

what amazes me is that the 6 times they have visited they have never stayed long enough to get it up and running before they have left, always leaving us to complete re-installation, which has never worked,the problem that i now have is how i replace it, the acer was a micro tower, ive only seen dell that do that sort now and dont know what the procedure is anyway for replacement.

beg to differ, yes we did have a set of recovery discs which we have had from new, so dont know what the problem is. anyway going to ask for a replacement now

the tech guy came with the part that took 10 days to order and guess what, the old one was not faulty:mad: he then fitted new motherboard, cpu and ram and powered computer up , then left for us to finish re-installation, problem was it kept showing up as a error so another phone call, and we were then told that we need some recovery discs which will take another 7-10 days , pantomine stuff. contacted acer and they told me its nothing to do with them as pc world have taken over their warranty. its 6 weeks since it last worked:cry:and were no further forward.

the point that i am putting across is as follows 10 day wait for engineer agreement states 3 days (not awaiting parts) 4 day wait for tech guy (promised 1 hour), 1 appointment not met. when it is repaired how reliable will it be, every major part has been replaced! unfortunately i have very little confidence in this pc we have had so many problems, also acer are not willing to act as i got it from pc world so dealing with the manufacturer is not an option

they are coming out on thursday, 3 days before the 6 week deadline , have asked for a replacement response was 'no' have contacted acer and because i got it from pc world they are not interested, i feel so frustrated with it all. quote=mitch161;2023895]I have gathered many pieces of information from many sources to know this. under the first year, manufacturer or support package if the system still does not function you can request a replacement after 4 weeks of fault coming to pcworld/ pcperformance, whatever happens, techguys attention. in your case it is 18 months old so now the repair limit time is 6 weeks. well after the February post you wrote, then i believe its time for that 6 week thing they talk about to be used. if only DSGI had the brains. i mean if it was 4 weeks in february they said it would take a further 7 to 10 business days then i would have said, "do the maths sonny thats then my 6 week rule. " "i would like to request that now." id ask them who is in charge of the decisions about the 6 week rule, if there is the insurance department of DSGI or a pcporformance supervisor rather then them, the general call center. ask to be put through to that department/person and again request the 6 week rule

pc performance states that if you report a fault at the weekend then they will be out the following tuesday, i did likewise and it was 10 days before they called, its funny how quick they are to quote certain rules, when others are clearly not met, good luck mate!

bought a acer pc 18 months ago, within the first 12 months replaced both hard drive and dvd cable, since the warranty has run out have had to have, hard drive again, motherboard (1) the pc has been down for a month, have had 4 engineers out, one non appointment which my wife had to stop in all day for someone who did not turn up, in 4 weeks the computer has had a full system revcovery as well as, plus we are now awaiting the following power supply cpu motherboard (2nd) which will take another 7-10 working days, in the last month the pc has not run at all and even though we have support package i am getting more and more frustrated. have asked for a replacement no joy, they state the terms of the contract which says we have to wait 6 weeks. what can i do next the unit cost £350 + is totally unreliable any ideas:confused: