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    • Speaking of the reformatory boys, here they are with all of their supporters, some of whom traveled with them from miles away, all carefully crammed together and photographed to look like there were more than about 80 .. rather like Farages last rally with even fewer people crammed around what looked like an ice cream van or mobile tea bar ... Although a number in the crowd apparently thought they were at a vintage car rally as they appeared to be chanting 'crank-her'. A vintage Bentley must be out of view.   Is this all there is? Its less than the Tory candidate. - shut up and smile while they get a camera angle that looks better
    • in order for us to help you we require the following information:- Which Court have you received the claim from ? Canterbury If possible please scan redact and upload a full page copy of page 1 of the claim form. ( Name of the Claimant ? Moneybarn No 1   How many defendant's  joint or self ? One Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 29/05/24 Acknowledged by 14/06/24  Defence by 29/06/24  Particulars of Claim PARTICULARS OF CLAIM   1.  By a Conditional Sale Agreement in writing made on 25th August 2022. Between the Claimant and Defendant, the Claimant let to the Defendant on Conditional Sale. A Ford Ranger 3.2 TDCi (200 P S) 4x4 Wildtrack  Double Cab Pickup 3200cc (Sep.2015) Registration No, ******* Chassis number ***************** (“The Vehicle”).  A copy of the agreement is attached   2.  The price of the goods was £15,995.00.  The Initial Rental was £8500.00.  The total charge for credit was £3575.;17 And the balance of £11,070.17 was payable by 59 equal consecutive monthly instalments of £187 63. payable on the 25th of each month.   3.  The following were expressed conditions of the set agreement,   Clause 8: Our Right to End this Agreement  8.1   Subject to sending you the notice as required by law, any of the following events will entitle us to end this Agreement: 8.1.2  You fail to pay the advance payment (if any) or any of the payments as specified on the front page of this agreement or any other sum payable under this Agreement. 8.1.3 If any of the information you have given us before entering into this Agreement or during the term of this Agreement was false 8.1.4 We consider, acting reasonably, that the goods may be in jeopardy or that our rights in the goods may otherwise be prejudiced. 8.1.5 If you die 8.1.6 If a bankruptcy petition is presented against you; if you petition for your own bankruptcy, or make a live arrangement with your creditors or call a meeting of them. 8. 1.7 If in Scotland, you become insolvent or sequestration or a receiver, judicial factor or trustee to be appointed over any of your estate, or effects or suffer an arrestment, charge attachment or other diligence to be issued or levied on any of your estate or effects or suffer any exercise, or threatened exercise of landlords hype hypothec 8.1.8 If you are a partnership, you are dissolved 8.1.9 If the goods are destroyed, lost, stolen and/or treated by the insurer as a total loss in response to an insurance claim. 8.1.10 If we reasonably believe any payment made to us in respect of this Agreement is a proceed of crime. 8.1.11 If steps are taken by us to terminate any other agreement which you have entered into with us.   Clause 9.  Effect of Us Terminating Agreement   9.1 If this Agreement terminates under clause 8 the following will apply 9.1.1 Subject to the rights given to you by law, you will no longer be entitled to possession of the goods and must return them to us to an address as we may reasonably specify, (removing or commencing the removal of any cherished plates) together with a V5 registration certificate, both sets of keys and a service record book. If you are unable or unwilling to return the goods to us then we shall collect the goods and we'll charge you in accordance with clause 10.3 9.1.2 We will be entitled to immediate payment from you for all payments and all other sums do under this agreement at the date of termination 9.1.3 We will sell the goods or public sale at the earliest opportunity once the goods are in a reasonable condition which includes a return of the items listed in clause 7.1.4 9.1.4 We will be entitled to immediate payment from you of the rest of the Total Amount Payable under this agreement less: ( a) A rebate for early settlement ias required by law which will be calculated and notified to you at the time of payment (b) The proceeds of sale of the goods (if any) after deduction of all costs associated with finding you and/or the goods, recovery, refurbishment and repair. Insurance, storage, sale, agents fees, cherished plate removal, replacement keys, costs associated with obtaining service history for the goods and in relation to obtaining a duplicate V5 registration certificate   4, The following are particulars required by Civil Procedure Rules. Rule 7.9 as set out in 7.1 and 7.2 of the associated Practice Direction entitled Hire Purchase Claims:-   a)     The agreement is dated 25 August 2022. And is between Moneybarn No1 Limited  and xxxxxxxxx under agreement number 756050. b)    The claimant was one of the original parties to the agreement. c)    The agreement is regulated under the Consumer Credit Act 1974. d)    The goods claimed Ford Ranger 3.2 TDCi ( 200 PS) 4x4 Wildtrack Double Cab Pickup 3200 cc (Sep2015} Registration No ^^^^^^^ Chassis number ***************** e)     Thw total price of the goods £19570 f)     The paid up sum £1206 5 g)    The unpaid balance of the total price £7505 (to include charges) h)    A default notice was sent to the defendant on 20th February 2024 by Firrst class post i)      The date when the right to demand delivery of the goods accrued 14 March 2024 j)      The amount if any claimed as an alternative to delivery of the goods 7505 22 include charges ]= 5.  A the date of service of the notice the instalments were £562.89 in arrears. 6. By reason of the Termination of the Agreement by the notice, defendant became liable to pay the sum of £7502 7. The date of maturity the agreement is 24th August 2027. 8. Further or  alternative by reasons of  the Defendant breaches of the agreement by failing to pay the said instalments, the Defendant evinced an intention no longer to be bound by the Agreement and repudiated it by the said Notice the claimant accepted that repudiation 9. By reason of such repudiation the claimant has suffered loss and damage.   Total amount payable £19570 Less sum paid or in arrears by the date of repudiation £12064 97 Balance £7505 (to include charges.) ( The claimant will give credit if necessary for the value of the vehicle if recovered.)  The claimant therefore claims 1.    An order for delivery up of the vehicle 2.    The MoneyClaim to be adjourned generally with liberty to restore,  Upon restoration of the MoneyClaim following return or loss of the vehicle. the Claimant will ensure the pre action protocol for debt claims is followed. 3.    Pursuant to s 90 (1)  of the Consumer Credit Act 1974. An order that the Claimant and/or its agents may enter any premises in which the vehicle is situated in order to recover the vehicle should it not be returned by the Defendant 4.    further or alternatively damages 5.    costs.   Statement of truth The Claimant believes that the facts stated in these Particulars of Claim are true. The Claimant understands that the proceedings for contempt of court may be brought against anyone who makes or causes to be made a false statement in the document for verified by statement of truth without an honest belief in its truth. I am duly Authorised by the Claimant to sign these Particulars of Claim signed Dated 17th of April 2024   What is the total value of the claim? 7502   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Never heard of this   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No   When did you enter into the original agreement before or after April 2007 ? After  Do you recall how you entered into the agreement...On line /In branch/By post ? In a garage  Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Were you aware the account had been assigned – did you receive a Notice of Assignment? n/a   Did you receive a Default Notice from the original creditor? They said sent but nor received   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? None seen   Why did you cease payments? Still Paying,   What was the date of your last payment? Yesterday  31st May 2024   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes on 12 Feb 2024   What you need to do now.   Can't scan, will do via another means as you cant have jpg
    • Now that is an interesting article which adds afew perspective that I hadn't thought significant - but on reflection of the perspectives offered ... Now Starmer is no Blair, however 'blairite he may be perceived, but the Tories aren't tories and aren't even remotely liberal   The fast 'unannounced and unexpected election call from sunack may well be explained by the opinion linked that he hoped reform would be unprepared and effectively call a chunk of Farages largely empty bluster - making him look even more of a prat, leave scope for attacks on shabby reform candidates and mimimise core vote losses to reform - while throwing the 'middle ground' (relative) tories TO THE DOGS - and with the added bonus of likely pacifying his missu' desire to jogg off to sunny cal tout suite somewhat   thumb in the air - I expect about 140ish tory seats, but can hope for under a hundred Reform - got to admit the outside possibility of 1, maybe 2 seats with about 8% of the vote - but unlikely. I think projections of over 10% of the vote for reform is nudged and paid for speculation - but possible with the expected massive drives from Russian, Chinese and far right social media bot and troll prods targeting the gullible.
    • Commentary June 2024 WWW.ELECTORALCALCULUS.CO.UK Interesting article about just how bad it could be for the Tories.  Also Tories could be hoping on Reform not having candidates in many seats, as they were not ready.  
    • Even a Piers Morgan is an improvement and a gutless Farage Piers Morgan calls for second Brexit referendum WWW.THELONDONECONOMIC.COM Piers Morgan and Nigel Farage have faced off over Brexit and a second referendum in a heated reunion on BBC Question Time.   “Why don’t we have another referendum about Brexit?” he questioned. “I seem to remember when 2016 came around we were told there was going to be control of our borders and it was going to be economically beneficial to this country. And eight years later we have lost complete control of our borders… and economically it seems to have been a wilful act of self-harm.”   ... Piers missed off : after all somebody said a 48/52 decision would be "unfinished business" by a long way - was that person just bul lying (again)  
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MBNA..i need help


nancy D
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Hello NancyD!

 

Welcome to CAG, you have come to the right place.

 

I have requested my cca from MBNA i sent it recorded delivery and the 12+1 days have passed and i have been sent nothing not even a letter...What do i do now????
I'd just sit back and enjoy the peace for now. MBNA will soon get busy bothering you, i.e. once they switch on their Threats-R-Us system!

 

Get Organised

 

Get organised, stay organised, and you'll have a head start over the little tricks they'll try from now on.

Plan Ahead

 

You need to be aware that once you start questioning a bank's Right to extract payments from you, they will get very hostile. They will do that regardless of how you handle them, so this could already be a one-way trip for you and that Account. MBNA will just ramp up your Interest Rates (if they have not yet done so), and once they go up, they seldom come down.

 

They may well start to add adverse Data to your Credit Files, so you need to consider and be aware of what the implications will be there. If, say, you are about to get a New Mortgage, then it may be wise to keep Paying MBNA the minimum just to keep them happy while you sort out the Mortgage.

 

If things have already gone pear-shaped with MBNA, then ignore this, but do establish what you are aiming to achieve by questioning their Right to make you Pay. Always remember that a CCA Request to the likes of MBNA is the first step down the road to all out hostilities with them. That may've started anyway but, if not, you need to plan your way ahead carefully so that events go your way and not theirs.

 

File Everything

 

MBNA like to back-date letters anyway, so it will take them a while yet to wake up and see what they can do to reverse engineer a letter.

 

So, from now on, make sure you File everything they send...including and especially the Envelopes they use to send you things.

 

Why?

 

Because the Envelopes may help you to prove when they sent you something via Postal Marks, Barcodes, their Postal Licence etc.

 

Quick tip: if you get on with your Postman/Woman, from now on, keep a Received Stamp by the Door, and get them to sign any suspicious looking Envelopes as they deliver them, i.e. sort the Mail quickly, and pull out any that look MBNA or bank-like, then ask your Postie to sign next to the Received Stamp you add as the Letters arrive. It'll take all of 15 seconds, and most Posties are only too pleased to help (usually).

 

Don't bust a gut on this, you may not have that as an option, so it's not vital at all. But if you can get this extra little evidence, when MBNA do send you an obviously back-dated Letter, you have the evidence of this straight away.

 

No matter what does turn up, don't say anything to the MBNA for now, just clip the Envelope to the Letter, and File it (for now). Gradually, your File will fill up with similar evidence, and a little pattern will emerge.

 

Down the line, knowing the likely Date of Posting may prove very useful to you, especially when it gets more serious with things like Postcard Visit Threats, Default Notices, Letters of Termination, Assignment Notices, and SAR responses etc.

 

The key is to start building your case against MBNA from this day onwards.

 

Telephone Harassment

 

Do also brace yourself for any Telephone Harassment they may throw at you, as they will start that soon if they have not done so already. Start logging calls, and look at upgrading your facilities if you can afford to do so, until you can see who is calling and can Record Messages and Calls as well.

 

There is a good Telephone Harassment Letter on CAG, so I would send that to the MBNA next chance you get, and also add the No Trespass, No Visitors Paragraphs too. If you need a help with that, just ask, and someone will no doubt jump in to help you.

 

Don't speak to any bank on the Telephone, and never, ever, speak to a Debt Collector on the Telephone...ever! Force them all to keep it in writing.

 

If you do get caught out on the Telephone, just get in the habit of not giving out any private details until you know who is calling. So, don't answer by saying your name or number before you know who is calling. Just get in the habit of saying: "Hello", and let the Caller say who they are. Any decent and polite Caller will always say who they are anyway. Always be wary of anyone who starts asking you questions before saying who they are.

 

If you do then find yourself speaking to an MBNA Threat Monkey, then by not telling them who you are, you can ensure the Call goes nowhere you do not want it to go. Click Record if you can do so, and then tell them to put it in writing please, goodbye. They will try to get you talking, so the key is not to answer any security questions and do not disclose who you are at any stage, because that stops them from going any further. If they do, then they are in breach of the Data Protection Act 1998 and, if you are Recording the Call, you have the evidence against them. Let them hang themselves.

 

Always end the Calls the moment you wish to do so, it's your line, your time and your Telephone, so remember you can dump the Call at any stage.

 

Harassment via Letter

 

MBNA will also no doubt start sending you lots of silly Threat letters, saying the world will drop out of your bottom if you don't do what they want. Just File all of them too, and keep us Posted here on anything that bothers you, and someone will no doubt jump in to give you some help and advice.

 

The key in all of this is to stay organised, and do not knee-jerk into anything. The MBNA's main tactic is to scare you and get you jumping around like a Rabbit caught in a Car's Headlights. They want you to make snap decisions, and their whole centre of attention will be your Debit Card and on establishing how fast they can get its number out of you to extract a Payment. Everything else is secondary to them, all they want from you is Payment.

 

Let's see what comes back from your CCA Request first. I also recommend that you send them a SAR and £10, but it could be worth holding that back for a couple of weeks, to let the CCA Request filter through so that the correspondence associated with that is covered by your S.A.R.

 

Be prepared to send them additional S.A.R.s later, to mop up any new details that you may like to get a better look at as you engage this bunch of bankers.

 

Summary

 

Use the time to get organised, and to establish what you want to do. Read as much background as you can on CAG, as many people have had problems with MBNA, and so it's highly likely others are way ahead of you in terms of revealing what will happen next.

 

I hope this helps.

 

Cheers,

BRW

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  • 1 month later...

I'm in a similar position to you NancyD - so good luck!

 

BRW - I found your post very useful. It's sobering to know what lies ahead.

 

I'm interested in what you say about the CCA request upping the stakes for them. I've had more threatening letters since I sent mine so that appears to be true. I sent a CCA letter partly because I was exasperated by their continual threatening letters, hiking my interest rate and failure to respond to my letters. Difficult to know how it can get worse - apart from more of the same.

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Many thanks for all the help...I have not recieved anything back from MBNA just keep getting harressing telephone calls from not very nice people lol . I also recieved a letter today to say that they will make me pay my balance by making me sell or remortgage my house. Im so unsure on what to do now?? Will i send a Account in Dispute letter as the original letter requesting my CCA was recieved by MBNA on the 16th of March.

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Hi Nancy D,

 

I can't offer much except empathy as i canm uinderstand what they are putting you through and do try and be strong. Perhaps have a re-read of BRWs post - I found it helpful.

 

I'm pretty sure others will advise you to send the dispute letter. They are well over the time for compliance with the CCA request. I sent my CCA request 3 weeks after you - haven't received anything either - but have already sent the dispute letter.

 

Another poster cautioned me that sending dispute letters and similars does up the stakes so it may be time to brace yourself for a fight. Not a very nice prospect I know but perhaps realistic. Horrible actually.

 

Scrutinise the letter you have just received to see if it breaches the OFTs guidelines by suggesting you take on more borrowing.

 

I had wondered if my refusal to speak to MBNA on the phone has disadvantaged me but stories like yours remind me that is the best policy.

 

It must be particularly stressful when they start to bring your house into it. That must, in their eyes, increase their options for extracting money and applying pressure.

 

Good luck with it all.

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They can't make you sell or re-mortgage your house unless they get a CCJ on you, and to do this they would have to take you to court first.It is just a scare tactic to try and make you pay.Just remember that you are the one who decides if they get any money :)

Do you have online banking with mbna ? If so change your contact details and it should stop the harassing phonecalls.

 

Good luck

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Hi lee32uk,

 

Thank you so much for putting my mind at rest. I wondered if they can only get a ccj on me if they have a relevant CCA...as i dont think they have?? I do online banking and i will change my details ..so many thanks.

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hello nancy

 

oh gosh reading this thread takes me back wow about a year ago

 

my accs now been sold to debt coll agencies, who now im battling with

 

BRW is fab ive learnt to be reassured by his posts,,,, and a year on i have learnt so much from all the reading of other threads and what they have faced so yes i would keep all envelopes, all letters get yourself organised

 

and keep asking any questions you can,,,,,

 

i refuse to speak with them when they told me that they are an american bank and they are a telephone bank and will continue to call me,,,,,i told them all in writing, they told me will keep calling,,,,well i got myself the truecall device and havent talked to them since,,,

 

they will bombard you with lots of letters too, try and frighten you with the charging order but im learning more about all this now as that was my fear too,,,,,,,,,

 

is the mortgage in joint names? and if the debt is in your sole name, and if the mortgage is paid say by your partner only, then they can object to any charging orders too, i read something last night about all this, so keep calm, and read as much as you can around the forum

 

and yes i believe only after a ccj, but if you dont defend the ccj, then i think its automatic they would then try for a charging order, so you see you must tell us about any court summons you get and then a defence can be put in,,,,these companies rely on peoples not knowing their rights etc

 

after the past 6 months of helping my friend finally win at court re her eviction from her lender from her house, i know that knowing your facts, learning the law and getting help from this fab site, will help me defend and be on a better footing when facing horrendous threats

 

am subbing to this thread and thus anything i can help with i promise to come and let you know, its a little thing i can do as ive had huge help from others when i faced all this a year ago,,,

 

keep positive and shout if you have any concerns,,,,

 

take care laters angel x

Im happy to help with support and my own thoughts, but if I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action.:)

 

my new motto is,,,",Taking back control of your life and home - such peace is priceless"

 

This is all due to truecall device , have a serious peek at this you will be thankful like I am x laters angel :D

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Hi Angel,

 

Many Thanks for your response. You have been very helpful. Im sending account in dispute letter today...so wish me luck!! I will keep you informed and will let you know if i need your kind offer of help.

Take care,

nancy D

 

PS I read Bamker Rhymes post for help nearly everyday lol

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hiya nancy

 

keep positive above all

 

and a cheers to Banker,,,,bless ;)

 

have a fun weekend all

 

laters angel x

Im happy to help with support and my own thoughts, but if I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action.:)

 

my new motto is,,,",Taking back control of your life and home - such peace is priceless"

 

This is all due to truecall device , have a serious peek at this you will be thankful like I am x laters angel :D

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Hi Nancy,

 

I'm in the same position as you, and many others on this site.

 

Interestingly, the calls to me stopped recently and not heard from them for a while until someone called to make an appointment to review my financial position. The call is set for tomorrow but I can't decide if I should be really cruel to them or just withdraw and insist on written communication.

 

I also got the threatening letter - take you to court, loads of legal costs, CCJ, charging order and repossession.

 

As has been said before, this is only possible through the court and a CCJ. I wrote back to remind them that these thing would only be possible if they won, and without a CCA, they wouldn't win.

 

I have read some horror stories on this site but I am blessed with a family who are understanding and supportive - we actually fight to get to the phone first so we can muck them about.

 

I get the impression that MBNA score people on vulnerability and prioritise harrassment on those likely to fold early. If you fight your corner, they move to a more suitable target.

 

The acts of true cowards

 

I will stick with your thread and we can try to help each other. From reading around this site the names on the posts are well known to me and are very experienced in this process, you could do a lot worse than be advised by these people.

 

My link is here, there's not a lot on it at the moment but you can take a look if you like.

 

http://www.consumeractiongroup.co.uk/forum/mbna/201335-stubie-mbna.html

 

Good luck

 

Stubie

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Hi nancy, I'm one of several of the ignored by MBNA! I sent CCA requests in February 09 and still had no reply. Only calls from Aegis and the odd one from MBNA again now which I never answer.

I am subbed to your thread.

Best of luck.

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Hi nancy, I'm one of several of the ignored by MBNA! I sent CCA requests in February 09 and still had no reply. Only calls from Aegis and the odd one from MBNA again now which I never answer.

I am subbed to your thread.

Best of luck.

 

Hi Exchange,

 

It seems to me that if enough people in a similar situation get together on a thread then the discourse keeps the thread alive. As it grows, so the more experienced caggers get drawn to it and all the participants get supported.

 

For me, I've been a member for years but have made little contribution until now. I have decent knowledge of the legislation and supporting regs. What I lack is the benefit of experience that the more senior Caggers have by the bucket load (evidence the contribution of BRW).

 

I don't want to hijack Nancy's thread, far from it, but I wonder if this is a way to keep us all progressing, and if all else fails, keep each other sane whilst we battle the machine.

 

Anyone else?

 

Stubie

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  • 2 weeks later...

Hi,

Many Thanks for all your support and help. I have found out that when sending your letters by recorded delivery to MBNA they are using false postcodes and PO boxes. I have managed to send Account in dispute letters but did check all addresses first..lol and they have all been signed for. So now i am waiting for a reply.

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The postcode is always different to the normal address postcode when it is a PO Box as the post office issue a different postcode for PO Boxes. Just so you know that they are not pulling a fast one with this, just with everyting else!

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Just so you know that they are not pulling a fast one with this, just with everyting else!

 

LOL

 

Has anyone got a straight answer from them?

 

Although, In the spirit of fairness, they did send me a response to my SAR on time without any reminders.

 

Is that a first??? :grin:

 

They have also stopped writing to me and calling me, at the moment.

 

Am I Bothered? Guess again :grin:

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Update And Need Help

 

I recieved a letter today from MBNA after sending account in dispute letter.

 

The letter Reads:

 

Thank you for your recent request; I can confirm the following are enclosed;

 

Agreement/Terms & Conditions

Recent Stataement of Account

 

We are sorry we have not been able to send a photocopy of the original agreement, but hope that you will find the enclosed copy clear to read and sufficient for your purposes. I can confirm that a a copy of the original credit agreement has been requested for you and should HBOS be able to provide us with a copy, we will forward it to you.

 

It may be helpful to explain that we are not required to serve a copy of the credit agreement which includes signatures, as the law permits lenders to omit signitures from copies of all credit agreements. What we have sent you is a true copy containing all the necessary material terms and conditions. For the avoidance of any doubt , all the necessary and prescribed terms and included in the enclosed credit agreement.

 

Then i can call the specialits team etc etc!!!

 

All they have sent is terms and conditions so im wondering what to do now???

 

Many Thanks in advance for any advise given!!!

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hello nancy subbing to your thread, there is lots of good advice on here so keep popping on and letting us know where youre upto I have learnt so much on here and am no longer worried answering the phone if you do have an online account with MBNA take your phone numbers off and send them the harrasment letter and request everything in writing as Angel said, that seems to have worked for me though the cheeky sods sent me a letter stating as they have no phone numbers for me could I phone them and give them a recent one!!

 

Oh yae and keep the letter the sent you safe ny the sounds of it they have'nt got it but be careful sometimes they can pull it out later on.

 

Citizen B has put a library of dodgy cca's together on the cag site have a look on there too you may find it useful.

Off to write a letter to MBNA now regarding sar request and wanting drivers licence as if!! take care xx

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Update And Need Help

 

I recieved a letter today from MBNA after sending account in dispute letter.

 

I can confirm that a a copy of the original credit agreement has been requested for you and should HBOS be able to provide us with a copy, we will forward it to you.

 

I'm intrigued, Why are MBNA requesting agreements from HBOS? :confused:

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Many Thanks...Stressed Mum.

 

Hi Stubie well my original agreement was taken out with The Bank of Scotland (I dont know but did HBOS) take over the Bank of Scotland???

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Hi nancy D, I had the same letter referring to HBOS on the 23/05/2009. Still not had any copy of my agreement. Bank of Scotland was taken over by HBOS, then MBNA got involved with the credit card side of things. As long as they don't send you a copy they are in default and you continue to be in dispute with them which = no payments:D.

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