Jago Europe Limited

[Golden Oldie]

Has anyone dealt with this company before? I ordered one pair of shoes, returned them straight away and they then claimed the shoes are 'worn' and unacceptable for return - this is NOT TRUE. They do not have a showroom and do not want people to visit their premises to try on shoes to see if they fit.

Would like to hear any dealings with this outfit and any action taken or being taken against them?

 

[Conniff]

Have they returned the shoes to you? Are they in the same condition as when you returned them?

 

Did you try them on in a carpeted room or on a floor surface that could scuff the bottoms?

[chesham]

Hmm, Distance Selling Regulations state:

 

The right to cancel allows the consumer time to examine the goods or services, as they would have when buying in a shop. The cooling off period starts when the contract is concluded and ends 7 working days after the day the goods are received (for services, 7 working days after the order is placed)

 

Therefore, you are entitled to a refund - but then you are stuck on the part with regards to worn/scuffed/marked shoe comment which they are claiming. Ask them to advise you on their refusal for a refund. Throw into general conversation that you received some advice (from Trading Standards, Consumer Direct, Citizen's Advice etc) on Distant Selling Regulations and that you are legally entitled to a refund, and consequently not receiving one is a breach of contract. Normally, if you keep up the rant, they'll give in to you just to get you off the phone. Persistence pays sometimes!!