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    • Growth was stronger than expected, but millions of households are yet to feel the benefit.View the full article
    • If we can establish that he is trading then you will be protected under the Consumer Rights Act 2015. If we can't establish that then he would have to be treated as a private seller. I know that on Facebook you have been advised that you have very few rights – but this is not true. Apart from anything else, it's an offence to sell a vehicle which is not in roadworthy condition and it sounds to me as if your vehicle is not in roadworthy condition although we may will have to get an independent inspection. I understand that you had a mechanic give it a pre-MOT cheque. Was that before or after it was purchased? A few problems here – first of all, the van was very cheap. This doesn't reduce your rights anyway but what it does mean is that it may be less worthwhile taking an action that we will have to work that out later. Secondly, you bought the van from a dealer about 130 miles away. This means that if it has to be returned, there is a 130 mile trip to get it there and then you have to come back. Although it's a bit late for you, please follow the link to our used car guide and see what we say about protecting yourself when you buy used cars and in particular what's the little video towards the end of the thread. You won't feel good about it but you may as well learn something for the future and of course other people who visit this thread for that as well. Finally, if we end up having you bring a claim against him in the County Court, I have no doubt but that you will win but enforcement could be tricky. I think the first thing to do is to consult the land registry web search service and find out if he owns the property that is trading from. If he does then at least you have identified an asset and enforcement will be much easier. You can access the land registry website here Summary of freehI think it will cost you about 3 pounds.old - Search for land and property information SEARCH-PROPERTY-INFORMATION.SERVICE.GOV.UK I think it will cost you about £3 or so. Make sure you use the website link I have given you above. It is a government one. There are lots of private websites which look as if they are government and they charge you a lot more money for giving you exactly the same information.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Advice needed about Direct debits and Data protection


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Hi Everyone, this is my first post...

 

I'm lookng for some advice about a worrying thing that has recently happened tome!

 

I purchased a new mobile phone with contract from Mobiles.co.uk which is part of The Carphone Warehouse. They requested my bank details to check my identity which I gave to them and they debited 1p from my bank account.

 

Received my new phone and all was going well until I received a text from T-mobile saying that my direct debit was returned unpaid. I immediately checked my online banking which had sufficient funds to pay them the line rental but I realised that there was not even a direct debit set up on the account from T-mobile.

 

I checked my other bank accounts and found that they (carphone warehouse) have set up a direct debit on a very old bank account that I no longer use.

 

This means that they have saved these bank details on their system for many years from when I last had a contract with them (over 3 years ago) and set up a direct debit without my permission then tryed to take money from a bank account that I no longer use therefore incurring me a £35 bank charge!

 

I have tryed to contact Mobiles.co.uk on 5 occasons now and spent approximately 90 minutes on hold - I have not been able to speak to anyone from the compny to discuss this matter. I have e-mailed their customer services and requested that a manager contacts me regarding this complaint (this was last friday and they have not responded)

 

Can anybody advise me as to what my rights are and if they are allowed to do what they did?

 

Please help! Many thanks

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Letter to mobiles.co.uk head office by recorded delivery (ammend to suit)

 

Dear Sir/Madam,

 

I write regarding my recent order for a t-mobile contract placed on your website.

 

During the order process I set up a direct debit to pay my monthly subscriptions to t-mobile and provided you with my current bank details in order for this direct debit to be set up on my behalf.

 

I have just been contacted by t-mobile and informed that the direct debit for my first bill has failed. I was most puzzled by this as the funds were available in my account. Upon checking it transpires that you set the direct debit up on an old bank account of mine that I no longer use.

 

As a result of your error I have incurred charges of £xx.xx from my bank and £xx.xx from t-mobile. I hold you fully liable for these charges as you were provided with the correct details but chose to set the direct debit up on the wrong account.

 

I expect full payment of £xx.xx within 14 days. Should this not be forthcoming a further letter before action will be sent before filing a claim against your company in the county court for the full sum owed plus interest. I trust this will not become necessary

 

Yours Faithfully

 

SIGN

 

NAME

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!

 

17/10/2006 Recieve claim against me from lloyds TSB for £312.82

18/10/06 S.A.R - (Subject Access Request) sent

03/02/07 Claim allocated to small claims. Hearing set for 15/05/07. Lloyds ordered to file statement setting out how they calculate their charges

15/05/07 Lloyds do not attend. Judgement ordered for £192 approx, £3 travel costs and removal of default notice

29/05/07 4pm Lloyds deadline for payment of CCJ expires. Warrant of execution ready to go

19/06/07 Letter from court stating Lloyds have made a cheque payment to court

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Your airtime contract is with T-Mobile and it is they who you are paying. You need to speak to T-Mobile to sort this out.

 

She'll need to talk to them to set up the correct bank details. But as mobiles.co.uk passed the wrong bank account details on to T-mobile it is they who are liable for any charges she has incurred as a result

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!

 

17/10/2006 Recieve claim against me from lloyds TSB for £312.82

18/10/06 S.A.R - (Subject Access Request) sent

03/02/07 Claim allocated to small claims. Hearing set for 15/05/07. Lloyds ordered to file statement setting out how they calculate their charges

15/05/07 Lloyds do not attend. Judgement ordered for £192 approx, £3 travel costs and removal of default notice

29/05/07 4pm Lloyds deadline for payment of CCJ expires. Warrant of execution ready to go

19/06/07 Letter from court stating Lloyds have made a cheque payment to court

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