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    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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why you shouldnt use section 77/78 CCA 1974 if you want the signed agreement


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Hi Kraken,

 

Sorry to be dumb, but what was in s127(3) :???: - I've just looked at the latest version of the Act on Butterworths and that section is no longer there!

 

Charlie...

 

(3) The court shall not make an enforcement order under section 65(1) if section 61(1)(a)

(signing of agreements) was not complied with unless a document (whether or not in the

prescribed form and complying with regulations under section 60(1)) itself containing all the

prescribed terms of the agreement was signed by the debtor or hirer (whether or not in the

prescribed manner).

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Thanks so much pmw

 

Was this the clause that was removed in April 2007? That would make sense.

 

Love the boxing cat by the way!! :)

Claimed bank charges back from First Direct - 2007

Claim pending for bank charges with Alliance & Leicester - 2008

Looking into enforceability of CCA's with MBNA (x2) and Next Directory - 2009

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Thanks so much pmw

 

Was this the clause that was removed in April 2007? That would make sense.

 

Love the boxing cat by the way!! :)

 

2006 CCA did this but not retrospectively I believe :-

 

15 Enforceability of regulated agreements

In section 127 of the 1974 Act (enforcement orders in cases of infringement)

subsections (3) to (5) shall cease to have effect.

 

Cheers, love cats hate dogs :grin:

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PT,

 

You said in post 432 that if they don't have the credit agreement they must tell you, but clearly many of the card companies just aren't admitting it. I've seen on some other threads that even if SARs and CPR 31-16 requests have been sent still the original agreements aren't being sent.

 

If they don't have the agreements and they must tell us, how are they getting away for so long with not admitting it? When exactly MUST they tell us?

 

One of my cards is over 20 years old. I doubt very much if they have it, but they are not telling me they haven't.

 

DD

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PT,

If they don't have the agreements and they must tell us, how are they getting away for so long with not admitting it? When exactly MUST they tell us?

 

One of my cards is over 20 years old. I doubt very much if they have it, but they are not telling me they haven't.

 

I know it's not going to sound very nice but think of it as a game of poker, you know the card companies might have the document, then again they might not, I suppose they take a calculated risk that you wont go for the disclosure hearing through the court if they bluff and send the same copy agreement as part of the CPR...

 

I would have thought that if they reply to CPR with a rubbish copy document or T&C then that is what they have to base their case on if it goes legal?

 

If you were to ask the judge for a disclosure of the document (adding valid reasons why) and they produce something different would they then get in trouble?

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Thanks for the clarification Peter, in that case no I dont believe it answers my questions.

 

PmW

 

Hi

Sorry to hear that Pmw

What was the question ?

 

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hi

Sorry to hear that Pmw

What was the question ?

 

Peter

 

Ok, you go through the CPR route... if they supply it freely after first or second letter and it is either illegible /microfiched copy or in your and other opinions unenforceable whats the next step?

 

Is it different if you have to issue the N244 court form for disclosure, could you then ask the judge there and then to class as unenforceable if the above critera are met?

 

PmW

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Hi

 

You will then have a copy of what they intend to use in evidence to support there intention to enforce the agreement.

You will have the ammunition to rebuff the claim using the difficiencies on the document as your evidence.

Peter

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DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hi

 

You will then have a copy of what they intend to use in evidence to support there intention to enforce the agreement.

You will have the ammunition to rebuff the claim using the difficiencies on the document as your evidence.

Peter

 

Thanks Peter I think I understand the process now. rep added.

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charliebubs:Thanks PT - that is what I thought.

 

So many people on here seem to send the first letter, wait the 12+2+30 days and then stop paying. This seemed a little hasty to me!!

 

Thanks for your help :)

 

SD: I think this a very 'personal' issue and every individual needs to consider their own unique circumstances before deciding their strategy- there is no 'one size fits all' solution.

 

The fact remains that the statutory requests in the CCA 74 Act hold powerful consumer rights. Of course banks/dca's will try to dodge out of their responsibilites to respond to it, but it is still a bona fide legal instrument that holds a lot of sway in law and if a creditor does not respond adequately in the legally stipulated 12+2 days, then it is your right to put the account into dispute and if you wish, stop paying them until they come up with the goods, or very much more likely, don't.

 

This decision to stop paying though should be considered against the shape of your own PERSONAL debt situation, reliant on how old the accounts are, have you just been making token payments, what your personal circumstances are [are you a property owner? Do you have many assets?] etc so that you can gauge your own level of risk, because like it or not, unless you intend to pay off your creditors dutifully ad infinitum, everyone here has to be prepared to undertake a level of RISK.

 

The level of that risk has of course to be gauged by the individual and what their personal circumstances dictate as 'comfortable' for them. In my case, I largely have pre 2007 debts defaulted in 2000, paid off under token payment arrangements for years, from experience I have found a couple of accounts [one quite big] that I stopped paying haven't bothered to get in touch with me for three years, so immediately being hounded if you stop paying clearly isn't an automatic response from dca's.

 

In my case I don't have any income at the moment, the house is in my wife's name etc and personally I'm not adverse to taking a reasonable level of calculated risk, so I can afford to be bullish. But that's just me.

 

What this excellent thread gives you are the tools to further your investigations if you feel the need or indeed are forced to do so. Personally, I think if a dca/creditor can't come up with a reasonable version of a credit agreement when you first ask, in the vast majority of cases I reckon it is safe to assume it simply doesn't exist and the odds are loaded in your favour to stop paying- the statute barring clock has to start ticking sometime. I think most of the time it's worth just keeping it as simple as possible, and judging when it might be best to just quietly keep your head down, in the knowledge that in all liklihood, all your creditors can do is keep sending irritating but harmless letters.

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Thanks for your comments SD. I appreciate that everyone has individual circumstances and that many people are in different positions to me. Personally, I don't really want to ruin my credit rating and I'm not doing this to try and get out of my debts. BUT I'm a lawyer and I think that if the banks/cc companies haven't abided by the law they should suffer the consequences :) Having said that, I want to ensure that I do everything correctly and ensure that they absolutely haven't got an agreement before I go full speed ahead.

 

I have read cases on here of people stopping payments and assuming that the companies don't have CCA's - only to find out later to their horror that they infact do, but it was somewhere in storage or microfisch and not easy to locate at the time of the original request. These people are then left with arrears on the account as well as sometimes default notices.

 

I totally respect every person's individual circumstances and choice to proceed how they wish...........I just wanted to also advise people not to be hasty. I have read stories on here of people not understanding the law and it coming back to bite them in the rear!

 

There are always different opinions, but people should make sure they are aware of the facts before they pin their hopes on stopping payments and "wiping" debts.

 

:)

Claimed bank charges back from First Direct - 2007

Claim pending for bank charges with Alliance & Leicester - 2008

Looking into enforceability of CCA's with MBNA (x2) and Next Directory - 2009

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only to find out later to their horror that they infact do, but it was somewhere in storage or microfisch and not easy to locate at the time of the original request.

:)

 

Sorry to be a pedant... but its an important subject and needs clarification. As far as I'm aware the original document will be required in court, hence Microfiched documents by their very nature are copies (and mostly bad copies at that) I believe some of the CAG posters have clarification from the OFT that confirms the real live super dooper document will be required and whats classed as a "true copy" will not be sufficient

 

...........if the judge is made aware of this at the time of course :(

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Thanks for your comments SD. I appreciate that everyone has individual circumstances and that many people are in different positions to me. Personally, I don't really want to ruin my credit rating and I'm not doing this to try and get out of my debts. BUT I'm a lawyer and I think that if the banks/cc companies haven't abided by the law they should suffer the consequences :) Having said that, I want to ensure that I do everything correctly and ensure that they absolutely haven't got an agreement before I go full speed ahead.

 

I have read cases on here of people stopping payments and assuming that the companies don't have CCA's - only to find out later to their horror that they infact do, but it was somewhere in storage or microfisch and not easy to locate at the time of the original request. These people are then left with arrears on the account as well as sometimes default notices.

 

I totally respect every person's individual circumstances and choice to proceed how they wish...........I just wanted to also advise people not to be hasty. I have read stories on here of people not understanding the law and it coming back to bite them in the rear!

 

There are always different opinions, but people should make sure they are aware of the facts before they pin their hopes on stopping payments and "wiping" debts.

 

:)

 

Amen to the above

 

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Which was based on s127(3) I believe and is therefore time limited.

 

 

 

Not necessarily - it is not the case that you will lose, but that you could. The point is that nothing is certain. The absence of a correct agreement is not the be-all and end all.

 

That is the essence of this thread, that there are other tools you could use if it is appropriate in the circumstances; you can gather all the information and then decide what to do. Litigation is not a tick box exercise with certainty of the outcome.

 

If you know you did take the agreement then you need to be circumspect as there may be evidence of this. There is a huge gulf between seeking to have the agreement voided and written off and seeking a payment plan of some sort.

 

Thanks for taking the time to reply.

 

I'm just totally non plused now - everything else I had read on the forums indicated that an agreement taken out prior to April 2007 had to have the debtors signature and the prescribed terms to be enforceable. I realise this doesn't void the debt, but at least your home isn't threatened because of an unsecured debt - if I realised credit card holders could force the sale of your home, I wouldn't have touched them with a barge pole, just as I never considered a secured loan, even though I could have obtained one at a lower interest rate. Guess the joke is really on me.

 

I realise judges sometimes make errors in judgement if they are not au fait with the CCA 1974 - but I thought you could appeal if they made an erroneous judgement.

 

The consensus in the last couple of pages on this thread would seem to refute this. So, if we know we borrowed money is there any point in requesting our agreements, if we're just going to be judged on the moral stance? I just don't know what to believe any more.:???: :???:

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peterbard,

I will Immediately accede to your greater knowledge BUT!! why do the financial institutions/banks etc.not take on their customers with grievances, instead of fostering them out to the bottom feeding parasitic (IMHO) sols/DCAs. As our P.M. has said recently why do they not become the (Fiduciary) slaves as opposed to the masters with our financial/fiscal affairs.?? When we have the tools to take them on because of their failings, someone decides to take them away and repeal parts of the CCA.:confused:

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Thanks for taking the time to reply.

 

I'm just totally non plused now - everything else I had read on the forums indicated that an agreement taken out prior to April 2007 had to have the debtors signature and the prescribed terms to be enforceable. I realise this doesn't void the debt, but at least your home isn't threatened because of an unsecured debt - if I realised credit card holders could force the sale of your home, I wouldn't have touched them with a barge pole, just as I never considered a secured loan, even though I could have obtained one at a lower interest rate. Guess the joke is really on me.

 

I realise judges sometimes make errors in judgement if they are not au fait with the CCA 1974 - but I thought you could appeal if they made an erroneous judgement.

 

The consensus in the last couple of pages on this thread would seem to refute this. So, if we know we borrowed money is there any point in requesting our agreements, if we're just going to be judged on the moral stance? I just don't know what to believe any more.:???: :???:

 

You could also get hit by a car on the way home from asda... does this mean that you should never go to asda?

 

The point is only that it is not the solution to all your credit/debt problems, as is sometimes formulaically suggested. Depending on your circumstances it might be worth a punt.

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You could also get hit by a car on the way home from asda... does this mean that you should never go to asda?

 

The point is only that it is not the solution to all your credit/debt problems, as is sometimes formulaically suggested. Depending on your circumstances it might be worth a punt.

 

Well I'm skipping meals to pay the mortgage, so at least there's less chance that I'll be hit by a car on my way back from Asda;-):lol:

 

Joking aside, I see your point - and I'll have to give it a punt, 'cos (short of a miracle), I just don't have any other options!

Edited by underdog13
typo
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Sorry to be a pedant... but its an important subject and needs clarification. As far as I'm aware the original document will be required in court, hence Microfiched documents by their very nature are copies (and mostly bad copies at that) I believe some of the CAG posters have clarification from the OFT that confirms the real live super dooper document will be required and whats classed as a "true copy" will not be sufficient

 

...........if the judge is made aware of this at the time of course :(

 

Thanks for correcting me pmw.........I don't mind at all being wrong here. :D

 

However, you make an interesting point, as I was under the impression that the majority of credit card companies store all their old agreements etc on microfiche. Thereby meaning that this is the only copy they have.

 

Do you know which thread you read the OFT clarification in? I would be interested to see that (especially as I believe that the CCA Next Directory have sent to me is from microfiche and is totally illegible! It would be great if you could comment on my thread about that if you have a moment please?! http://www.consumeractiongroup.co.uk/forum/general-debt-issues/183817-help-illegible-copy-cca.html ;) )

Claimed bank charges back from First Direct - 2007

Claim pending for bank charges with Alliance & Leicester - 2008

Looking into enforceability of CCA's with MBNA (x2) and Next Directory - 2009

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Thanks for correcting me pmw.........I don't mind at all being wrong here. :D

 

However, you make an interesting point, as I was under the impression that the majority of credit card companies store all their old agreements etc on microfiche. Thereby meaning that this is the only copy they have.

 

Do you know which thread you read the OFT clarification in? I would be interested to see that (especially as I believe that the CCA Next Directory have sent to me is from microfiche and is totally illegible! It would be great if you could comment on my thread about that if you have a moment please?! http://www.consumeractiongroup.co.uk/forum/general-debt-issues/183817-help-illegible-copy-cca.html ;) )

 

Its here last post, this is a response from Trading standards to Muffintop vs MBNA, Enron also has the same sort of reply I believe from OFT but the Trading standards one quotes OFT and gives case law.

 

PmW

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Kraken1,

 

formulaically?? :confused:

 

eesh. When I get hungry I make up words. Sorry....

 

 

Well I'm skipping meals to pay the mortgage, so at least there's less chance that I'll be hit by a car on my way back from Asda

 

Not good. Unless you need to lose a few pounds I suppose.

 

Go see a CAB and do a proper CFF. Talk through the options. If this is the case I can't see that any of your payments should be any more than token offers.

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underdog13: I see your point, but surely these technicalities are 'the law'? The law and the law alone should be all that judges are permitted to base their decisions on, not moral or personal view points - in an ideal world, anyway:rolleyes:

 

People have got away with murder on technical breaches, convictions have been found to be unsafe and overturned on technicalities. Ah, but of course, money is considered far more important than human life in our country isn't it?

 

SD; Very, very true, particularly in English Law where historically, crimes against property [eg fraud] can get you banged up for longer than crimes against a person [e.g. rape].

 

Anyway I don't see what this problem is with finding and exploiting 'technicalities' in the law to your advantage. The consumer is allowed the right to bona fide legal arrangements for their loans just like any other body such as a business and if the creditor is negligent in providing just that....then tough. I would not expect to see any bank shying away from expoliting such a situation if it benefited them for 'moral' reasons.

 

The law is the law and all judges must abide by it's letter. And our legal system is littered with endless cases of people getting away with things through 'technicalities'. Terrorists have done it, and recently one even claimed compensation from our government through a 'technicality' in the European Huam Rights law.

 

So I don't see why we as ordinary consumers, should feel guilty about being versed enough in the law that is relevant to us, and asserting our rights and using it where it is advantageous to us to do so, as and when we can. Nobody else seems to have this 'moral dilemma'. Why should we.

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