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    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Which Court have you received the claim from ? Civil National Business Centre, Northampton MCOL Northampton N1 ? Manual Claim CCMCC (Salford) ? New beta WWW.MONEYCLAIMS.SERVICE.GOV.UK ? If possible please scan redact and upload a full page copy of page 1 of the claim form. (not the response page or AOS) Name of the Claimant ? CA Auto Finance UK Limited How many defendant's  joint or self ? One (self) Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 02 May 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  Unpaid car loan By an agreement in writing dated 26 November 2015 and made between the Claimant and the Defendant, the Claimant loaned the Defendant a sum of money. The agreement was Regulated. The Defendant failed to make payment of the sums due and the Agreement was terminated by the Claimant. On the 7 February 2019 the balance due from the Defendant was £8,196,38. The Defendant has paid £0.00.                                                             THE CLAIMANT THEREFORE CLAIMS  1. £8,196,38 2. Contractual interest to the date hereof £0.00 3. Further interest at 10.70 per annum (£0.00) per day until judgement or sooner payment. 4. Costs to be assessed. CLAIMANTS CLAIM £8,196.38                                                                                                                                            OUR REF HXC/M0052854                                                                                                                                                DIRECT LINE 01293 596922                      What is the total value of the claim? £8751.38 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? In Branch Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Creditor was FCA Automotive Services UK Limited Were you aware the account had been assigned – did you receive a Notice of Assignment? No and No Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? Unaffordable What was the date of your last payment? Feb 28 2018 Was there a dispute with the original creditor that remains unresolved? Yes (irresponsible lending and they did not supply all documents when CCA sent. The Terms and Conditions they sent as part of the request were different to the original Ts and Cs. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   PRIVATE.pdf
    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from? CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant? LOWELL PORTFOLIO LTD How many defendant's joint or self? SELF Date of issue – 03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  1.THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). 2.THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. 3.THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. 4. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUM BE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? YES  Did you inform the claimant of your change of address? NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE  Do you recall how you entered into the agreement...On line /In branch/By post? I DONT RECALL Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? NO  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DEBT PURCHASER.  Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor? NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  i was under medical care which caused me not to work. around that time lowell had wanted me to increase my payments as it would take too long to clear the debt . i had been paying them what i was paying the bank. i explained my then health & financial position and that i was unable to do so. they put a hold on my account for a few months so i cancelled my direct debit. i made a full and final offer which was rejected. when they wanted payments to resume i explained i was in a worse financial position, still undertaking treatment and now unemployed so could not start payments as they wanted. after sending my financial spreadsheet they kept sending letters asking what i was going to do. i couldn’t see a way forward i felt stressed and under pressure so wrote that i would not be corresponding with them anymore. What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
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DHL Express - import charge **WON**


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About 8 months or so ago, i bought something from the US on ebay. a little while after it arrived i got a DHL bill for the import duty/admin. I didn't pay and heard nothing more about it until this letter arrived last week 100_1524.jpg

I know some of you may say..its enforceable , its not alot of money .. pay it etc, but I'm interested to know where i stand if i don't wish to pay it... its the principle for me. I'm tired of being taken for a ride by these large companies, tired of getting a barrage of bills coming through my letterbox, when my mental health is fairly fragile.

anyone offer any guidance - anyone know of this company Receivables Ltd?

For instance, surely if I'd have paid straight away then I must be acting as the courier company's creditor until they pay HMRC (Her Magesty's Revenue and Customs.... *wretching noises*) and I am within my rights to ask them to prove how much they were charged by customs for this., am I not?. furthermore, especially since it was marked gift and the invoice arrived after delivery, i didn't give them permission to act as broker on my behalf.

This letter looksas though its from a debt collection agency - am I within my rights to go about this the same way I would deal with a Credit card Debt collection agency - have DHL sold the debt on?

Its been said that our co-operation with this system is what keeps it afloat - most people will pay for a quiet life - and it is a [problem] because of the charges they levee even on goods that are valued modestly - I 'm reaching my decision because I've had other large charges - at the door by a UPS guy who wouldn't hand over my goods until I paid there and then - and a stupidly high edit amount too. I'm fed up. Any help or solidarity appreciated. thanks.

Edited by slick132
please keep it clean
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HI PG,

 

To me, it looks like you've had 2 choices recently:-

 

1) UPS say cough up and I'll hand over the package. You pay and get the package.

 

2) DHL sort out the pay't for you, deliver the item and then bill you for the HMRC charges.

 

If you had any objection or query about the charge, you should have raised this 8 months ago and not ignored it.

 

I assume DHL still own the debt as you have the option to pay them direct as per item 3. in the letter.

 

I'd pay up now before you get further charges or costs added.

 

Maybe look into the question of how much HMRC are charging in these cases, so you can decide how to deal with this in the future.

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I take a different view to Slick, having dealt with similar issues with Fedex in the past.

 

I successfully argued that the courier had no contract with me, either for delivery of a package, or for payment of any customs charge. They did not contact me prior to assuming that I wished them to pay on my behalf. In my case Fedex added their own admin charge; I offered to send a cheque for the amount of duty only, and suggested that Fedex look to their client for anything else.

 

Incidentally, I can confirm that the address of Receivables Ltd is a rent-an-office business centre with which I'm familiar. They probably use it as a mail drop. According to the Information Commissioner Receivables Ltd is at:

 

ACORN HOUSE

STRAIGHT BIT

FLACKWELL HEATH

BUCKINGHAMSHIRE

HP10 9LS

 

which address it has also told the OFT is its Registered Office, corespondence address and principal place of business - Acorn House is another business centre.

 

Edited to add: check out their fantastic website, with music!

Edited by ScarletPimpernel
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Hi SP,

 

I agree there was no contract betwen you and the courier.

 

Is this just a [problem] to get a premium out of you, or is there really a "duty" which HMRC charge.

 

In any event, PG should have queried this with DHL at the time and not ignored the matter.

 

If there is not a duty and this is a [problem], we should be drawing this to peep's attention. :)

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Hey SP,

 

Just checked out the Music and recognise the organist.

 

Wasn't he the guy, from the Britain's Got Talent TV prog, who played theme from Stars Wars on his Yamaha PSR 280.

 

This should be a global website requirement !! :lol::lol:

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I know that HMRC do sometimes charge duty on imported packages, but there should be an official HMRC sticker on the parcel to show this, or they should be able to produce the official paperwork. When Fedex did this to me, the first I knew was an invoice demanding immediate payment about a month after the package was delivered, followed by a DCA letter a week later.

 

An Australian company I deal with regularly changed the courier they use to UK because every customer was being charged admin fees for customs clearance on top of shipping.

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thanks for your help , although I would've appreciated something a bit more constructive than you should have dealt with this back then' slick.

I 'm under no illusions that I have left it late, but I'm not a schoolboy who came on here to be reprimanded and don't like your put down.

my reason for staying quiet about it was that it might go away - since I'd read that some people have told them to urinate afar and haven't heard back from them, and 8 months is quite some time.

I'm really after help of the helpful kind so your point about querying how much HMRC would have charged is useful

pimpernel, I'm interested as to how you might recommend practically arguing about the contract, would i for instance send a letter to receivables stating that I am not prepared to pay anything until I a) see their contract with DHL that gives them the right to reclaim the money and b) see the proof that HMRC charged DHL the amount that DHL is charging me.

I know there's no set way of doing things like there is with credit cards, but I bet that there's more than a few people interested in this subject.

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Hi PG,

 

My reply was not intended as a "put down" and I'm sorry you took it as such.

 

Clearly SP has had experience of this matter and is better placed to advise you. I thought there was a proper charge made by HMRC but from what I see here, there may not be.

 

If this is a [problem] on the part of overseas couriers, it should be broadcast loud and clear. That's the beauty of this site - errors like mine are spotted and corrected.

 

I'd write to Receivables saying you refuse to pay anything to them until you see proof as in (a) and (b) in your post above. I'll be interested to see their response.

 

I still say that ignoring something, in the hope that it goes away, is a flawed strategy......not as a personal attack on you, but as general advice.

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No hard feelings - I concur wih your point about ignoring something as a strategy slick. perhaps this highlights another point - that people assume they have no recourse with courier companies and so don't bother.

It was through the advice and templates provided this forum that I successfully fended off another DCA who were hassling me for credit card debt repayments.

I currently receive longer term Incapacity benefit (depression) and was pleased not to have to use this as a crutch.

- although I was in the former group (the people who didn't know about dealing with matter like this) until this year, I know that it can be done - hence this thread.

and part of me is interested in the machinations of how these people work - i would like to see them on the run in a way.

I'll keep you posted. - i wonder if I can whip out the tresspass letter if they threaten to doorstep me. is that a generally applicable clause?

cheers.

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Hi PG,

 

I think you're a long way off from them calling to visit.

 

Let us know how they reply (if they do). :)

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Note that the DCA letter isn't the usual threatogram; they know that these charges are unenforceable, and that couriers take a risk in acting without any contract (or even asking).

 

Just send a short letter:

 

Dear Sirs

 

Re: DHL

 

Thank you for your letter datd (date), the content of which is noted. I do not acknowledge any debt to you or any company you claim to represent.

 

I am unaware of any contract between myself and DHL, or of any evidence that I asked DHL to act on my behalf.

 

In the circumstances, I regret that I am unable to assist you, and now consider the matter closed.

 

Yours etc.

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great, thanks slick for the reassurance. i don't want extra charges really.

thanks Pimpernel - i like your style :) I'll send that - I know it seems like minutiae, but should I include the account reference they quote on the letter they sent me at the top - or should i leave it off - this might give it the impersonal sense that I'm looking for, since to include it might be admission they they have an account with DHL.

I'll send it recorded post tomorrow. I could be cheeky and send it to the address you gave as their post drop office - this way, i'd be letting them know that I know they are rent-a-space. what do you reckon?

I'm feeling better about this already.

Edited by Preyin Graham
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Hey SP,

 

Just checked out the Music and recognise the organist.

 

Wasn't he the guy, from the Britain's Got Talent TV prog, who played theme from Stars Wars on his Yamaha PSR 280.

 

This should be a global website requirement !! :lol::lol:

No! He was ewwwwwwwwwwwwwwwwwwwwwwwwwwww and just made a noise with the demo track on the keyboard with "how to play the keyboard book 1" on the music desk. No way... (Andrew Johnston is real talent)

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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Thanks for backing the Site Graham, which is much appreciated.

 

I'd include the a/c ref. no. myself - they could probably cross reference your name and address anyway.

 

:)

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I'll be interested to hear SP's or other's opinion.

 

It all looks kosher to me, but then of course SP's right that you paid the supplier to deliver and you had no contract with DHL.

 

Were DHL stupid to pay this money out (if they really did), or is this a [problem] ?

We could do with some help from you

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The limit for importing without duty payable is £18 per parcel. Anything over that and duty is payable on the lot including (I think) the delivery costs. I buy a few things from the Channel Islands and always ask for them to be packaged individually so they don't attract duty.

 

HMRC don't always charge so if this is a legitimate invoice there will have been a sticker on the parcel confirming they did so.

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HMRC don't always charge so if this is a legitimate invoice there will have been a sticker on the parcel confirming they did so.

 

Precisely.

 

I'm not sure I'd bother responding; they're hardly going to do very much for £12-odd.

 

If you wanted to reply, I'd just point out that there's no official receipt or other evidence that DHL paid the duty. I would certainly mention that in the absence of a contract, you will not countenance paying DHL's admin fee, but if they disagree then your admin fee for corresponding with them is £25 a letter, and you look forward to receiving their cheque.

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thanks for your help.

so although receivables sent me the DHL invoice for the item i received and am being charged for and it has a customs entry number on, its worth just ignoring it - I won't get charged any more for just doing that? - this is good if the case.

I 'm likely to incur stupid admin fees if I continue correspondance with receivables; they are likely to disagree if only to charge me the £25 for admin, and as you say £12 is not going to be a huge fuss.

 

EDIT: I put the wrong picture of the first page up - i put the original one up by mistake at first. the second one (now up) they sent back was actually signed by a person, George McCann.

Edited by Preyin Graham
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It's clear from their letters that they know that this is unenforceable.

 

I'm suggesting that since DHL appear to think that it's ok to charge an admin fee without having a contract to do do, there's no reason why you shouldn't ask them or their DCA for £25 for answering their letters!

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so if I sent a letter back to receivables, i should really ask them for a £25 administration charge :) - that makes sense, if they're allowed to why can't I?

I'll see what happens if I do nothing. The first letter made my position clear.

I know it may not be relevent but if they do decide to take action - is it against the law for them to come onto my property to seek repayment?

fundamentally, buying electrical goods from the states is still a good deal - if this is successful, I'll know next time that they can't enforce a contract i haven't agreed to by buying off ebay and I'll hopefully find some tricks to avoid them charging in the first place. So long as its not HMRC chasing the money, there's every reason to try it... what do you think?

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I've just read your original post again and seen that it was marked as a gift. The limit for a gift is £36 and the value of the contents was less than this. It is listed on the DHL paperwork as an 'invoice' value yet the seller would have filled out the customs form and stated it was a gift. DHL would have no knowledge of the seller invoicing you.

 

IF it was paid on your behalf I suspect it was paid in error. If Customs had checked it and believed it was not a gift as stated it would have been covered in official stickers by the time it reached you and there's no way you would have got it without paying up front.

 

If it stated 'gift' and was under the limit it's surely not up to DHL to decide otherwise.

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They are taking the wotsit arent they, if they had any sort of right to collect this, they would have shown an official invoice or something from HMRC, tell em to take you to court if they dare :-)

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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