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    • Which Court have you received the claim from ? Northampton  Name of the Claimant ? Overdales solicitors  How many defendant's  joint or self ?  Self Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  13 may 2024 What is the claim for – the reason they have issued the claim? the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account 4546384809766042. The defendant faild to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. The dbt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ?   Not to my knowledge. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  No Do you recall how you entered into the agreement...On line /In branch/By post ?  Online but it was for a smaller amount they kept on increasing this with me asking Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  It was assigned to a debt collection agency  Were you aware the account had been assigned – did you receive a Notice of Assignment? yes  Did you receive a Default Notice from the original creditor?  Yes I also made offers to pay original creditor a smaller amount but was not replied to Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  No Why did you cease payments? I was made redundant and got a less paid job I also spent some time on furlough during covid and spent some 3 months on ssp off work. What was the date of your last payment?  May 2021 Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes at the time I communicated with all my creditor's that I was running out of funds to pay the original agreements once my redundancy money ran out that was when my accounts defaulted. I then wrote to all my creditor's with pro rata offers of payments but debt collectors took over the accounts.
    • Just an update for all. I received about a letter every other week, increasing in threat levels. Then I hadn't had one for a about two weeks, then Saturday received a carbon copy of the very first letter they sent me in February. Made me laugh, rinse and repeat. 
    • So, your response was not received by the SCP as you did not send it with a valid stamp. Therefore, from my two option in post #14, the first option is the only one available to you, but you do not have the option of asking to be sentenced at the fixed penalty level as the reason the SCP did not receive your response was down to you. Here's a reminder of what to do: Respond to the SJPN by pleading “Not Guilty” to both charges. In the “Reasons for pleading Not Guilty” box state that you are willing to plead guilty to the speeding charge providing, and only providing, the “Fail to Provide Driver's Details" (FtP) charge is dropped. This is a tried and tested method to deal with your problem and is almost always successful. Before the pandemic it was necessary to attend court to do this "deal" because it needs the agreement of the police prosecutor.. During the pandemic courts made every effort to have as few  people as possible attend and they began doing this deal under the "Single Justice" procedure without the defendant's attendance. Some courts have carried this procedure on whilst others have reverted to a personal attendance being necessary. If you are required to attend, your case will be taken out of the SJ procedure and you will be given a date for a hearing in the normal Magistrates' Court. If that is the way they do it in the area involved you will have to attend, see the prosecutor and offer your "deal" in person. 
    • what device are you using? copy all the questions then come here to this thread and paste them. then answer each question click on red give answers here. when done  hit submit reply bottom right.  
    • No because it's locked. You need to copy the relevant part of the questionnaire and paste it into this thread. That way you can overwrite. HB
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There is nothing wrong with sending a cheque. However, the reason that we recommend sending a postal order is that a cheque gives your signature. Some DCA's/creditors have been known to get a little creative with photoshop when issuing your copy of the credit agreement (although I must stress that this is not the norm) so it's best to aviod giving them a copy of your signature.

 

if you have 3 cards with one lender do you have to send 3 seperate CCA's.

 

You can incorporate all the accounts into one letter but will need to pay 1 pound per account to receive/request a copy of the credit agreement.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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The only disadvantage i can think of is that if you haven't missed any payments on a credit card account and you request the CCA, you will probably find they will reduce your limit to the current amount and increase the interest charge, other that that, no problem.

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Is it really worth bothering with these people, over and over you read threads on this site where OC’s and DCA’s act illegally and generally do what they like. They are reported to the authorities yet nothing seems to happen to them, and they just continue with their criminal behaviour.

I’m starting to think it could be counter-productive reporting these creatures, and getting involved with FOS etc. If the authorities get over-loaded with complaints they might try to move the goal posts by making recommendations to the law makers to bring legislation in that massively favours the creditors.

Anyway that’s how I am starting to think, what about others?

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IMO the regulatory bodies keep needing to get complaints. Sometimes they don't act quickly and it can appear that they don't act at all.

 

The debt collection industry is slowly changing because it's being forced to. One complaint may not make a big difference but a thousand complaints do. Barclaycard recently were fined 50K for their silent calls and it's simply a case of if you don't tell the regulators then they will think that everything's above board in DCA land.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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I take the scattergun approach too. tell as many people as possible who may have an influence and try and get someone somewhere to maka a change. Truth is, there are so many uneducated consumers (not a criticism of anyone - we only learn about these things when we need to) that most people assume that banks always act lawfully as they do not know what they can and cannot do.

 

If more consumers knew their rights, I think would be a hell of a lot more complaints than there are now.

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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Also a complaint to the FOS costs the companies £450.00 once they start investigating. Perhaps if enough people complain and the companies end up with massive charges it may lead them to getting their house in order. I'm about to make complaints about CapOne and Co-op. I've also complained to OFT on several occasions regarding various companies and although they do not intervene on individual cases they do collate them all.

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The FOS will only look at your complaint if it involves financial loss......I had a call from them today, and that was one of the first questions they asked me, then they asked me what I wanted HSBC to do...so I said compensate me for the excessive charges and the 160+ harrassment calls they made to me in just over 3 months !!!, they said they were snowed under, .....I asked her about DCA's and she didn't handle those complaints...

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Another tactic: If it is harassment, get the police involved. They do not take the case usually but then you can write to your MP complaining about "targets" and maybe that increased the pressure.

42man, can you write your full story please? Maybe including reference number for the FOS so we can all take up a complain to them regarding your issue. Just a thought.

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My case for harassment is different. Capital One are refusing to deal with me over my daughter's case despite her giving authorisation to do so. She has mental health problems, does not open her mail, tells me off if I do so, and if I ask her to open them she says "leave them alone I'll do it later", unfortunately later never comes, so the easy way around this was for her to authorise me to take over all her bills etc. Everyone but Capital One have been ok about it. The last letter from Capital One has quite categorically stated that they will continue to write to her so I've told them I shall be making a complaint to the FOS about harassment, so we will see what they have to say.

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It's a good question...the OFT give guidelines on passing on a debt while it is disputed.....and the Banking code has a section which means they shouldn't pass it on whilst in dispute (part of section 13 I think)

 

Have a look at 'k'

 

Deceptive and/or unfair methods

2.7 Dealings with debtors are not to be deceitful and/or unfair.

2.8 Examples of unfair practices are as follows:

a. sending demands for payment to an individual when it is uncertain that

they are the debtor in question, for example, threatening debt recovery

action to 'the occupier' or sending a payment demand to all people sharing

the same name/date of birth as a debtor in the hope that contact with the

correct debtor will be made.

b. disclosing debt details to an individual when it is uncertain that they are

the debtor in question, for example, disclosing details to 'the occupier' of

an address.

c. refusing to deal with appointed or authorised third parties, such

as Citizens Advice Bureaux, independent advice centres or money

advisers

d. contacting debtors directly and bypassing their appointed representatives

e. operating a policy, without reason, of refusing to negotiate with

debt management companies

f. passing on debtor details to debt management companies without the

debtors' informed prior consent

g. failing to refer on to the creditor reasonable offers to pay by instalments

h. not passing on payments received within a reasonable time resulting in

delays that adversely affect a debtor's financial position.

i. failing to investigate and/or provide details as appropriate, when a debt is

queried or disputed, possibly resulting in debtors being wrongly pursued

j. requiring an individual to supply information to prove they are not the

debtor in question, for example, driving licences, passports, full name,

date of birth, signatures

k. not ceasing collection activity whilst investigating a reasonably queried or

disputed debt.

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This quote is from Susan Edwards Head of Credit Investigations and Enforcement, OFT:-

"...There has been a suggestion that debt collectors can avoid complying with section 77 and 78 by claiming that the agreement is no longer 'live' in some way as it has been 'terminated' based on section 103 of the Act. TYhis talks of a 'trader' who was the creditor under a regulated agreement, implying that 'trader' is no longer a creditor once an agreement is ended. Section 103 however, deals with where the customer no longer owes any money at all and therefore it is correct to say that he is no longer a debtor and the trader is no longer his creditor. Where money is still owed, section 103 would not apply, since the consumer would not be entitled to a termination statement...."

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