Hire Purchase - Rejection of Goods

[Hobbie]

Update:

 

Finally.... Contacted by a FOS Adjudicator who is going over everything and will be writing to both ourselves and the finance company, although he was unable to give any date due to complexity of the matter, it would be investigated and a decision given on the result of the investigation by him.

 

From the date an adjudicator is appointed, any idea on time scale involved now?

 

Thank You Kindly

[legalpickle]

Update:

 

Finally.... Contacted by a FOS Adjudicator who is going over everything and will be writing to both ourselves and the finance company, although he was unable to give any date due to complexity of the matter, it would be investigated and a decision given on the result of the investigation by him.

 

From the date an adjudicator is appointed, any idea on time scale involved now?

 

Thank You Kindly

Depends on a lot of factors.

 

Firstly, cooperation from the finance company. The adjudicator will write to them for information, as well as their side of the story.

 

Secondly, the size of the adjudicators brain. If it's the same size as most of the adjudicator's I've dealt with, then it's likely to take a very long time, but on the odd occasion there are adjudicator's with slightly larger than pea-sized brains, who may be able to hold a slightly larger amount of information in their brains.

 

How long's a piece of string? In this case anything from 1 day to 6 months! Average 3-4 months in my experience. That's if the adjudicator's decision is satisfactory, otherwise it goes to an ombudsman and that can take 3-5 months just till it reaches their desk!

[Hobbie]

Final update.

 

The case reached an adjudictor and we entered into informal negationation, and reached an agreement.

 

In that the Finance Company have agreed now to collect the vehicle at the own expense, and refund 50% of payments made.

 

We accepted this on the basis that the Finance Co. had made an offer to repair the vehicle or supply a vehicle similar to that what we already had, and we simply wanted to end the agreement as we had lost of trust in the FC.

 

Thanks to legalpickle and all those who also posted offering words of advice and support.

 

Hobbie

[legalpickle]

Final update.

 

The case reached an adjudictor and we entered into informal negationation, and reached an agreement.

 

In that the Finance Company have agreed now to collect the vehicle at the own expense, and refund 50% of payments made.

 

We accepted this on the basis that the Finance Co. had made an offer to repair the vehicle or supply a vehicle similar to that what we already had, and we simply wanted to end the agreement as we had lost of trust in the FC.

 

Thanks to legalpickle and all those who also posted offering words of advice and support.

 

Hobbie

I think you made a mistake. You should have insisted on a full refund and compensation! You would have been entitled to it!

 

I guess a well done anyway!

 

It does annoy me though when consumers are clearly entitled to something and give in so easily, at a financial loss to themselves and gain to a company with non-existent customer "services"!!! :(

[Hobbie]

Legalpickle,

 

I hear you, but the adjudicator had hinted that he would be accepting the FC's offer to replace the vehicle. As it had made the offer to either repair or replace. In the formal summary we are to receive 50% of payments made, collection of the vehicle at no cost to ourselves, and the finance agreement withdrawn and the removal of any entry placed on both of our credit files, not an amendment, but full removal within 28 days, so it is to appear that no transaction took place between either party.

 

Although it is not the resolution I would of liked, and by the sound of it, nor would you have preferred, but after a number of weeks of letters and counter offers flying back and forth it was on the day the best offer we think.

 

I really do appreicate your advice LegalP.

[legalpickle]

Oh well, at least you get some dough back and no damaged credit record.

 

Make sure you specify that the vehicle is to be picked up at a time convenient to yourselves.

 

A click on my scales and a donation to CAG would be nice.