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    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Barclaycard/Lewis/CL Finance/Cohen Court Claim Help Please **WON**


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Thank you to everyone for taking an interest and supporting me in this, it means a lot to know that you are not alone in a battle.

 

Kind Regards CCM

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Update, nothing has been served, as per the judges order,

 

 

The following with be delivered in person to the court office tomorrow.

 

 

In the xxxxxxxxxxxxx County Court

Claim number xxxxxxxxxx

 

Between

C L Finance Ltd R.O.

–V-

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 

For the Attention of the Case manager

xxxxxxxxxxxx County Court

 

Dear Sir.

 

Further to the order given by District Judge xxxxxxxxxx sitting at the xxxxxxxxx County Court on the 8th December 2008.

 

The claimant having not complied with the order.

 

I respectfully request the claimants claim be struck out, without further order

 

 

Signed……………………………. (Defendant)

 

Date …………………………….

 

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Hopefully that should be a formality, looking good:)

 

Thanks mate fingers crossed, hoping for a strike out order before xmas:)

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Hmm....the whole thing is a knightmare really, especially when its times ten.

 

But thats life i suppose, you just get on with it...im just lucky i found CAG, god knows where i would be now if i hadnt:)

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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  • 4 weeks later...

Hi CCM,

 

Just read your comments on Sherei's thread .

 

Have you chased this up yet to see if your letter has been put before the judge. :)

We could do with some help from you

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Hi slick, no i haven't, I hand delivered my letter on 18th Dec, the girl at the counter read it in front of me, and said ok, then there was the xmas break.

 

I know from previous experience that they give more leeway to claimants, so im not all that surprised to have heard nothing.

 

I think ill give it until the end of this week before considering a next move, problem is, all i can think of is an AN, and i cant really afford the cost.

 

Thanks for your interest/concern.

 

Regards

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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all i can think of is an AN, and i cant really afford the cost.

That's why I commented TBH as what I read on Sherei's thread made me wonder if you'd have to apply on an N244.

 

But, as the judge made the order as he did, the claim should be struck out without the need for you to use an N244. (As far as I know. )

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

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Hmmm...see if anything happens this week, if not ill just have to go with the N244, thanks mate

 

One thing though if/when they lose, its a bit more money its going to cost them (on the bright side)

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Hi all,

 

Good news on this one at last

 

The Claimant having failed to comply with the order

 

It is ordered that the claimants claim is STRUCK OUT :D

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Thankyou all for you kind words, and to all those who have helped, it means a lot to have support, no matter how small, when you are up against it.

 

I needed to get this one out of the way, as i now have restons on my case, ref a marbles card, and i dont want to be fighting more than one at a time.

 

Kind Regards to you all.

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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