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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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H.O.L Test case appeal. Judgement Declared. ***See Announcements***


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I say carry on as we once did before the OFT interfered with people power we were all getting refunds and I beleive we still will if we use the SAR, Letter before action and court route using Regluation 5, enough of us do this then the banks will have to think again, they won't fancy fighting thousands of court battles will they!

 

The banks will now expect people to give up hope and use the media to enforce this idea saying there is no hope, but the judegment left doors open and did not say once and for all the charges were fair, I say lets all start again only there will be more of us this time.

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Usury - if we're now taking the establishment on for 'fairness' then it would be useful to know where acceptibility (in the eyes of the law) ends and usury begins.

 

Probably right, but the issue is not whether the charges are fair or not, it's whether the Banks will allow their fairness to be tested in open Court.

 

Before the OFT TC, this was a no-no, and I suspect nothing has changed, there.

 

I think we need to take a deep breath and relax. Amending POC instructions, if they are needed, will be here for us to get to. Panicking now may cause further issues down the line. :)

 

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However, using regulation 5 is still subject to the clauses about core terms and price so I think that to use it we would have to find a way of arguing that charges are not part of the price for the services, and how could they be if most people do not have to pay them? The package of services is provided for a charge. Let the banks justify that charge being so much higher for a relatively small proportion of their customers. Debate on this one, please, hopefully leading to amended particulars of claim.

 

nice one , ask them to justify them in court

 

Does this mean that people who dont get charges also pay for this service?

If not then the service is a CHARGE?

 

Or am i going mad?

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Probably right, but the issue is not whether the charges are fair or not, it's whether the Banks will allow their fairness to be tested in open Court.

 

Before the OFT TC, this was a no-no, and I suspect nothing has changed, there.

 

I think we need to take a deep breath and relax. Amending POC instructions, if they are needed, will be here for us to get to. Panicking now may cause further issues down the line. :)

 

Absolutely. The banks will be hoping that everyone panics, allows claims to lapse and basically come to believe that this ruling means something that it doesn't.

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:) You know is it me or did I detect there really is hope? The original case by the OFT included the pressure on the court system. The banks were paying everyone out but the system was getting clogged up requiring multiple cases to be run.

To that point of time the courts were ruling in favour of the 'man on the street' and although the ruling today changed the 'ease' or procedure it does not stop anyone from claiming. In fact this is probably one of those times you do not want to be in the court service. However cases will now not be able to be heard 'em-mass' but individually and there's nothing apart from precident on today's ruling to stop continued potential wins.

I'd like to see the BBA's face when they realise their legal teams have to be increased for all their members.

 

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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Does this mean that people who dont get charges also pay for this service?

If not then the service is a CHARGE?

 

Or am i going mad?

 

Everyone pays for banking. If you have 'free banking' and don't incur any charges for returned DDs etc, you are still paying. The bank have your money and are using it to earn interest whilst paying you next to nothing even if you have an account that earns interest.

 

Using nice round figures, say the bank earns an average of £100 a month from the money you pay in to your account, they might pay you £5 in interest if you're lucky and you maybe cost them £10 in admin for DDs etc, so they make a profit of £85, therefore you are paying for the service even if you don't realise that you are.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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I've not read through all prior posts in this thread and so this point may well have been raised already. As I understand it where the banks dicates terms they are in a dominant position and this makes it unjust, but terms mutually agreed are acceptable. So, surely proposing terms to our banks that we consider fair is an appropriate statting point.

 

Let's say your bank want to charge £35 for an unauthorised overdraft and you propose that £5 is more appropriate. The bank can either reject your offer telling you take your business elsewhere, accept your offer, or try to negotiate an alternative sum.

 

I'm prepared to lay bets that whatever sum is mutually agreed will fall somewhat short of what the banks have historically charged and as such this must be good for the consumer.

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Following on

 

I think this whole test case was a set up, the banks and the county courts could simply not cope with the massive influx of millions of court cases they had to do something to curb the tide, hence the test case.

 

Now the banks will use the media to qwell this up rising, but we must not give, do they really think after all we have been doing for years that we will just throw in the towell? I think not we must start again and carry on regardless of this pointless meaningless judgement

 

 

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So doesn't it now require the Master of the Rolls to lift the blanket stays that were put on court claims or could/should we apply to lift them individually?

Settled Claims:

Abbey: £4025 Claimed 27/02/06 - Paid in full 19/06/06

NatWest: £4529 Claimed 10/05/06 - Paid in full 1/08/06

Halifax: £1150 lba 18/05/06 - Paid in full 07/06/06

Natwest CC: £420 Initial letter 25/07/06 - Paid in full 08/06

Woolwich: £1100 Paid in full 28/2/07 + Default removed

NatWest Pt 2: £1700 Claimed 10/05/06 - Paid in full 7/2/07 + Defaults removed

 

Current Claims:

Abbey Pt 2: £2300 + adverse credit removal claimed 23/03/07

Alliance & Leicester: £1421 + adverse credit removal claimed 23/03/07

 

Refunds pending:

Capital Bank: Swift Advances: Halifax

 

Son's Refunds pending:

Abbey: HSBC

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