Jump to content


  • Tweets

  • Posts

    • thought your story rang a bell. https://www.consumeractiongroup.co.uk/topic/416315-knightsbridgecreditfix-iva-treated-me-very-badly-thinking-of-bk-now-help/ you vanished and never cameback. dx  
    • and it legally informs them of your correct and current address as you must do with all old debts last paid/used in say 7 yrs you dont want backdoor CCJ's. what were the names of these IVA scammers, the one you took it out with, and the one that scammed you to let them take over please? your story is slightly worrying. dx  
    • Incidentally, congratulations on not buying the warranty. That is another Big Motoring World rip-off. See what we have to say about extended warranties and the Big Motoring World attitude to them is particularly unhelpful
    • well that google is from 2019, but the photos are certainly of someone driving on the public highway in/out by an ANP system, though the site of where the camera actually is, is not showing there are anpr cameras up by the low yellow barriers but they wont get from facing shots from there. interesting, needs to be checked if the road IS a public highway but on private land, cause as you say, if the whole area is max 4hrs , how does the hotel work< ?? must have a reg entry system.  now as for taking pictures of cars on a public highway then guessing the are parking ...erm.... i dont thnk thats right nor allowed under GDPR. dx  
    • Under the consumer rights act 2015, if a defect manifests itself within 30 days and you have a right to return the vehicle for a full refund. If any defect manifests itself within the first six months of ownership then you have a right to return the vehicle for a full refund subject to the retailers right to carry out a repair. If the retailer declines to repair or if the repair fails then you have the right to return. The problem here is that you have to assert their right. It's a bit ridiculous – but you have to do let them know preferably in writing that you are asserting your rights under the consumer rights act either the 30 day right or the six month right. I suppose that you haven't done this – which would be quite understandable because most people don't know that these rights exist and that they are subject to these conditions – the condition that the right must be inserted. It is frankly ridiculous. The dealers know it and we have lots of instances of this company delaying appointments et cetera and our strong suspicion is that they are simply trying to run their customers out of time. On the basis that you haven't asserted your rights, we now have to look to ordinary contract law. You are entitled to purchase a vehicle which is of satisfactory condition and which remains that way for a reasonable period of time. Clearly it is in satisfactory. They are blaming you. Has your independent inspection identified the reason for the defect? This will be important because as you have seen BMW are already saying it is down to your driving and you are going to have to produce evidence that it wasn't down to your driving and the you drove it absolutely reasonably and it was simply the condition of the car. Have you been without the car for any period of time. Is it driveable now? If the car was off the road for a substantial amount of time and was still off the road then you would be able to argue that this is a fundamental breach of contract and that you have been deprived of substantially the whole benefit of the contract and therefore you will be entitled to treat the contract as breached by Big Motoring World and insist on cancelling the contract. It may be that you will eventually be obliged to keep the car but have the repairs paid for. Have you had any quotations for the work that needs doing? I asked you questions about the MOT – but you haven't responded.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Disabled & Scared! Owe 20k to Halifax!**WON** DISCONTINUED AND WROTE OFF


HalifaxPickle!
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5530 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I get where you're coming from CIU...If an account is legitimately in dispute, whish this one clearly is, they CANNOT add charges and interest and they CANNOT pass it on until they have resolved the dispute :)

Link to post
Share on other sites

  • Replies 598
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

I get where you're coming from CIU...If an account is legitimately in dispute, whish this one clearly is, they CANNOT add charges and interest and they CANNOT pass it on until they have resolved the dispute :)

 

 

Hello babybear39,

 

Not quite my plan ........ perhaps I have got it wrong (had really busy week writing letters galore to my creditors) but I think so far we have all been dealing with only the credit card account ...... the account with the £15XX.XX balance is the bank overdraft account .... isn't it:confused:

 

The credit card account is well and truly in dispute ..... by unenforceable application form plus the Formal Complaint in progress.

 

I get the feeling that is why Halifax have now moved their attention to the overdraft account. As some fellow Caggers know .... if you defend your rights against one account you sometimes find the bank / DCA suddenly starts playing silly sausages with your other account/s.

 

I also feel that HalifaxPickle should bring her predicament to the attention of the management within Halifax ...... so far it seems like HP is getting all the standard threats etc etc from the general customer services.

 

So if I am right so far and the overdraft account is still having interest and fees added I was going to suggest a letter to FOS (as other Caggers have done in the past .... but I can not find links at moment ..... PriorityOne was one) pointing out Halifax are being unreasonable by still adding these amounts as debt can never be paid off and also point out that Halifax know all about HalifaxPickles circumstances BECAUSE they have had the letter from Doctor! Plus Formal Complaint letter to Halifax regarding the overdraft account but to Chief Executive's office and then added with a letter to MP things should start to happen here!!!

 

Onwards and Upwards

 

Chalkitup

Link to post
Share on other sites

I get where you're coming from CIU...If an account is legitimately in dispute, whish this one clearly is, they CANNOT add charges and interest and they CANNOT pass it on until they have resolved the dispute :)

 

Where does it say they can't add interest/charges while in dispute?

 

Link to post
Share on other sites

Morning!

 

The letter to BOS regarding the OD is going off today as I have been very unwell over the weekend.

 

I will take out the sentance as advised in an earlier post.

 

The OD has had fees and interest added but I think this will now stop as its with BOS and not Halifax anymore.

 

Any other suggestions?

 

HP

Link to post
Share on other sites

I have modified the letter to this.......

 

 

 

My address

Blair, Oliver and Scott Ltd

P.O. Box 66

Rosyth

Fife

KY11 2WG

 

 

31st July 2008

Client: Halifax

Account Number:

BOS Ref:

Dear Sir/Madam

Thank you for your request for payment on the above account number with the outstanding balance of £1549.81.

I was told yesterday by my Priority Team worker Ann Campbell that she was going to pass her file on to you. I am terminally ill and she will provide you with proof from my GP.

I don’t understand why I have been moved to Blair, Oliver & Scott as I was only moved to the Customer Priority Team at the end of June 2008. I was given 21 days to provide a letter from my GP stating that I am ill/disabled which I did.

I have a full-time carer whom lives with me 24/7. I have a disabled adapted home and also receive care from my local council, which I can all fully prove if you require. As stated before though, I have sent all this evidence to Ann Campbell of the Priority Team and has been accepted by them that this accurate.

My disabilities and illnesses mean that I have no energy, in constant severe pain, am doubly incontinent and have mental health problems. I am fully dependant on other people to receive help and care with all daily duties which include, bathing, going to the toilet, cooking meals, taking me to hospital, getting me dressed etc-most things that people take for granted.

I am unable to talk on the phone so would ask that you contact me through writing only as I am not capable of talking on the phone. I am also a wheelchair user.

Because of my health I am no longer working and rely on state benefits to live. Being disabled I have more costs than an average person.

I don’t have much excess money left at the end of the month, but I can offer to pay £1.00 per month. I understand that this doesn’t sound much, but to me it’s a lot. I am offering this under extreme duress as I feel bullied into a corner.

Please contact me via letter ASAP to accept this offer.

Yours sincerely

Mrs

Link to post
Share on other sites

Sounds good to me HP. :) If you are able, include a £1.00 postal order for the first instalment of the "goodfaith" offer.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Hello babybear39,

 

Not quite my plan ........ perhaps I have got it wrong (had really busy week writing letters galore to my creditors) but I think so far we have all been dealing with only the credit card account ...... the account with the £15XX.XX balance is the bank overdraft account .... isn't it:confused:

 

The credit card account is well and truly in dispute ..... by unenforceable application form plus the Formal Complaint in progress.

 

I get the feeling that is why Halifax have now moved their attention to the overdraft account. As some fellow Caggers know .... if you defend your rights against one account you sometimes find the bank / DCA suddenly starts playing silly sausages with your other account/s.

 

I also feel that HalifaxPickle should bring her predicament to the attention of the management within Halifax ...... so far it seems like HP is getting all the standard threats etc etc from the general customer services.

 

So if I am right so far and the overdraft account is still having interest and fees added I was going to suggest a letter to FOS (as other Caggers have done in the past .... but I can not find links at moment ..... PriorityOne was one) pointing out Halifax are being unreasonable by still adding these amounts as debt can never be paid off and also point out that Halifax know all about HalifaxPickles circumstances BECAUSE they have had the letter from Doctor! Plus Formal Complaint letter to Halifax regarding the overdraft account but to Chief Executive's office and then added with a letter to MP things should start to happen here!!!

 

Onwards and Upwards

 

Chalkitup

 

Who should I contact within Halifax? Would this not be covered by the formal complaint, or do I make I contact management too and if so...who??

 

Thanks

Link to post
Share on other sites

Hello Again!

 

I sent the £1.00 cheque off with the above letter etc and sent another letter to Halifax stating that I was still not happy about my complaint and that the CCA was unenforcable etc.

 

I have today received a letter from Robinson, Way& Company Ltd regarding the Halifax CC debt standing at £17.586. Its a formal demand for payment and I must contact/pay them within 10 days or court action wil be taken. Do I send them the standard letter about the debt being in dispute and letting them know too that I am disabled blah blah blah????

 

Are 2 companies allowed to chasing the same debt? Does this mean that Blair, Oliver, Scott have passed the debt elsewhere and realise that they wnt get the money???? I am a little confused as to why this has happened so quickly:confused: Are they breaking any laws etc by doing this?

 

I had a missed call over the weekend and when I googled the number it said Robinson, Way, but didnt know then that they had the debt and wondered what they wanted....but blocked the number again:)

 

I have also sent a lengthy letter to my local MP, but not sure how this will help.

 

I am having a good day today, so any letter that need to be done I should do today as Im busy at the hospital the rest of the week.

 

Any advice as usual will be appreciated.

 

Thanks

 

HPxx

Link to post
Share on other sites

Hello Again!

 

I sent the £1.00 cheque off with the above letter etc and sent another letter to Halifax stating that I was still not happy about my complaint and that the CCA was unenforcable etc.

 

 

When did you send the letter?

 

I have today received a letter from Robinson, Way& Company Ltd regarding the Halifax CC debt standing at £17.586. Its a formal demand for payment and I must contact/pay them within 10 days or court action wil be taken. Do I send them the standard letter about the debt being in dispute and letting them know too that I am disabled blah blah blah????

 

 

When did you tell them you were disputing the account? What were your grounds for the dispute?

I really do appreciate all those 'thank you' emails - I'm glad I've been able to help. Apologies if I haven't acknowledged all of them.

You can also ding my gong if you prefer. :)

Link to post
Share on other sites

The letter with the £1.00 cheque was for the Halifax Overdraft as I had offered them £1.00 per month as a payment plan as thats all I can afford. That was sent about 8 days ago.

 

The dispute in the CCA was that the T&C's werent accurate. I did post a copy of my CCA...if you look back a few ages you can see.

 

Have I done the right thing?

 

HP

Link to post
Share on other sites

The letter with the £1.00 cheque was for the Halifax Overdraft as I had offered them £1.00 per month as a payment plan as thats all I can afford. That was sent about 8 days ago.

 

The dispute in the CCA was that the T&C's werent accurate. I did post a copy of my CCA...if you look back a few ages you can see.

 

Have I done the right thing?

 

 

So far, it seems OK. I'll have to have another read through the thread and see what comes next.

I really do appreciate all those 'thank you' emails - I'm glad I've been able to help. Apologies if I haven't acknowledged all of them.

You can also ding my gong if you prefer. :)

Link to post
Share on other sites

Hello,

 

The credit card account is well and truly in dispute ..... by unenforceable application form plus the Formal Complaint in progress.

 

Send Rob Way the letter in Post 289 of this thread.

 

And they should not have passed this account on whilst in dispute.

 

Onwards and Upwards

 

Chalkitup

Link to post
Share on other sites

Hi, Im currently in dispute with Halifax regarding charges etc, been on going since Feb last year, every 4-6 weeks i always recieve threats/demands from one of Halifax banks sister companies, which i have just ignored. No action has ever been taken by them, i just issue the "in dispute" letter and it will start the ball rolling again for another 6 weeks

Since Feb this year i have a total of 17 letters from DCA's/Solicitors each demanding immediate payment or were ganna take ya house cr*p.

Other companies include:

EquiDebt - easiest

EOS - took 2 letters

Optima Legal - Passed straight back

Robinson Way - 1 letter

 

Good luck and all the best!

Just make sure you keep a record of all the letters they issue you, and just keep enough copies of the "In Dispute" letter.

Halifax Bank - Owed £1599

23/3 - Data Protection Act sent

24/5 - Data Protection Act finally arrived

25/5 - Demand for repayment sent

04/10 Court bundle filed with court and Halifax

29/10 STAY ISSUED

JAN 08 - Currently being harrased by debt collectors!

Mar 08 - New DCA - Stopped in there tracks

Jun 08 - And another

Jul 08 - Complaint made to HBOS

Nov 08 - My accounts been sold to a DCA

Jan 09 - New complaint issued against HBOS

Mar 09 - Halifax re-aquired the debt

Apr 09 - Applying for Hardship.

 

at least they removed 2 defaults in selling accounts! :D

 

I dont not claim to know everything and any advice i give should be treated as MY opinion.

 

If ive been helpful tip the scales!

or better still

DONATE TO CAG - every tenner helps!

Link to post
Share on other sites

Hi Halifaxpickle,

 

 

Don't worry about this. HBOS and Blair Oliver nearly always ignore letters etc.

 

You will find that after you get rid of Robinson Way, the account will then be passed onto the next bunch of morons, then the next, and so on etc.

 

If this keeps on happening you should report them to TS and OFT, and start a complaint with the FOS!

 

Best wishes, Jeff.

Link to post
Share on other sites

Hi Again!

 

I have just checked online and the £1.00 cheque has been cashed with regards to the Overdraft and me offering them £1pm and stating clearly that this was for Augusts payment.

 

Does this mean that they have accepted this amount for the monthly payment? At least they cant state that they have never received this letter and payment. Will I receive a letter from them saying what they are doing?

 

Thanks

 

HP

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...