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    • Thank you very much for your letter in regard to the above mentioned shipment.  Due to the high volume of parcels coursing through the courier network each day, undergoing continuous processing and handling, certain packages may experience delays or even can get lost in the course of this journey. Please note that due to the time that has passed, this shipment has been declared as lost.  I have today processed the claim and made offers to the value of £75 as a goodwill gesture without prejudice. I do acknowledge that you have mentioned in your letter that the value was higher, however, you did not take out any protection to that amount. The protection for this shipment was £20 and we will not be increasing our goodwill offer any further.    Please log into your account online in order to accept our offer. Once accepted, our accounts department will process the claim accordingly. The claim payment will be processed and received within 7 working days.                                  In addition, a refund of the carriage fee will be processed as a separate payment and will be received within 3 working days.  If I can further assist, please feel free to contact me.   I have also just noticed that yesterday afternoon they sent me an email stating that "after my request" they have refunded the cost of shipping. I did not request the refund so will mention that in my letter as well.
    • Hi I had to leave Dubai back in 2011, during the financial crisis. And only now have I received a letter from IDRWW. Is this anything to worry about about as I have 2 years left until it’s been 15 years(statute barred in Dubai). Worried as just got a mortgage 2 years ago. Could they force me in to bankruptcy? Red lots of different threads on here. And unsure what true and what isn’t. 
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    • Often with the Likes of Lowells/ Overdales that 'proof' doesn't stand up to scrutiny.   Think about it like a game of poker, they want to intimidate you into folding and giving up as soon as possible, and just get you to pay up and roll over, that is their business model, make you think your cards are rubbish. What they don't expect, and their business isn't set up for it, is for a defendant to find this place and to learn that they have an amazing set of cards to play. Overdales don't have an infinite number of lawyers, paralegals etc, and the time / money to spend on expensive court cases, that they are highly likely to lose, hence how hard they will try to get you to roll over.  Even to the extent of faking documents, which they need to do because the debts that they purchased were so cheap, in the first place. Nevertheless it works in most cases, most people chicken out, when they are so close to winning, and a holding defence is like slowly showing Overdales your first card, and a marker of intention that this could get tricky for them. In fact it may be,  although by no means guaranteed that it won't even go any further than that.  Even if it does, what they send you back will almost certainly have more holes than Swiss Cheese, and if with the help you receive here, you can identify those weaknesses and get the whole thing tossed in the bin.
    • So Rayner who is don’t forget still being investigated by the local council and HMRC  is now begging to save her seat Not a WOMAN in sight in this video other than Rayner  Farage is utterly correct this country’s values are non existent in her seat   Rayner Pleads With Muslim Voters as Pressure From Galloway Grows – Guido Fawkes ORDER-ORDER.COM Guido has obtained a leaked tape from inside a meeting between Angela Rayner and Muslim voters in Ashton-under-Lyne...  
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Kitchen Fiasco


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Have you not got any room in the rest of the kitchen to put a drawer pack? Is the gas tap protruding to far into the cupboard space to have drawers?

I have a water valve behind my drawers. We cut out the back of the base unit to expose it and the drawer pack closes ok.

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Have you not got any room in the rest of the kitchen to put a drawer pack? Is the gas tap protruding to far into the cupboard space to have drawers?

I have a water valve behind my drawers. We cut out the back of the base unit to expose it and the drawer pack closes ok.

 

No unfortunately this is the only place a draw pack can go. It's not the only issue however. Because the oven can't be moved to the right, the fridge can't go where it was supposed to anyway.

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Normally you would need to give this company chance to fix any problems but as I see it they have failed to provide you with goods and services as agreed and are unable to do so.

 

I have many years experience in the kitchen industry and I cannot for the life of me understand why the surveyour took 5 hours to conduct his survey and get it so wrong. What did he do for 5 hours?

 

When I did a survey I opened every cupboard to check for taps, valves etc A lot of kitchens have soil pipes in the corner of rooms that prevent a built in appliance going there etc

 

These are basic checks:confused:

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basic checks that a designer should've spotted in 4 hours and a surveyor in 5? Plus they whole fridge/oven thing would've been an issue even if the tap wasn't there. This is why we feel we're in a good position. Mrs Fed_up_uk and I are both self employed and have lost a lot of time and money what with subsequent visits and deliveries etc.

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Ok, spoke to Consumer Direct and also took their advice. Another letter had gone off by special delivery requesting the same things to be addressed as the first and advising them that we will be seeking consequential damages. They have been giving 7 working days to address the issues before we take legal action.

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1stlifeline if your around. Do you know what the implications are of having the fridge next to the oven? I was told there is no way of fixing the supports required to stop the oven from falling out when you open the top oven. Is this the case or is it simply a heat exchange issue?

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Aaagh, Just had another phone call asking if the Surveyor can come round to discuss things, take some photos etc. He mentioned it's general practice not to give the deposit back if as the contract states "The installation cannont go ahead due to technical reasons"

 

How is that fair?

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Might as well update this while I'm here.

 

Kitchen company called me again on Thursday evening to arrange coming round this Wednesday to "sign everything off". I said I would be in at around 6:30pm which seemed to upset the guy as he said "can't you be there earlier, I've got to drive 'up north'" I said "no, I'm working and you can leave whatever documentation you want for me to look over but I won't be 'signing anything off' until it's been legally looked at"...This also seemed to upset him!

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Yes, as long as you don't post anything libelous.

 

For example: "XXX company are a bunch of crooks and rip-off merchants" wouldn't be allowed, but "XXX company didn't do what they were contracted to do" is. (if that makes sense)

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Might as well update this while I'm here.

 

Kitchen company called me again on Thursday evening to arrange coming round this Wednesday to "sign everything off". I said I would be in at around 6:30pm which seemed to upset the guy as he said "can't you be there earlier, I've got to drive 'up north'" I said "no, I'm working and you can leave whatever documentation you want for me to look over but I won't be 'signing anything off' until it's been legally looked at"...This also seemed to upset him!

 

Ok, time for an update, had a phone call from the representative of the kitchen company just before 7pm last night (Tuesday) stating that he was still coming to see us 6:30pm on Wednesday and that he had a response to our letter and he would arrange for it to be emailed first thing so that we could read and take it in before he arrived. I waited all day today and there was no email sent!!!

 

I was home from 5:30 onwards and when 6:30pm came around, he didn't show...no phone call..no appearance...nothing. So at just after 9pm tonight I checked my email and I've received an email from him at 18:29...no text, instructions or apologies just a word document attachment with the following text

 

"Dear Mr xxxx

Further to our telephone conversation of Tuesday 25th March 2008, I can confirm that I have been able to review your file and can confirm that I am in a position to offer the following remedies in an effort to overcome the problematic Gas supply pipe situated on the proposed oven and hob run detailed on your kitchen plan.

Option1

 

Arrange full collection of the Kitchen supplied by

Refund Kitchen Deposit in full.

Cancel credit agreement between and .

There would be no offer of compensation based on the fact that

the gas valve is part of the main service structure into your property.

Option 2

 

Re-Design entire layout offering drawer line as an option where

Possible, collect unwanted items and deliver replacement parts.

 

 

Option 3

 

Install kitchen as detailed on original survey plan, with the

Customer arranging relocation of Gas shut off valve through

Transco."

 

 

 

That's it...nothing else...no idea why he didn't turn up. Any thoughts?

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Hmmm. Well all options do seem to be reasonable in that the just about comply with rights given by law.

 

I'm not an expert on kitchens or plannng, so could not say whether they should have noticed this (I would hope so) or taken it into consideration.

 

You could accept option 1 and pursue compensation through the courts. Options 2 and three require that you trust them to do the work properly this time. I might be minded to go for number 3 but telling them that the least they could do is arrange for the pipe to be relocated at their expense as compensation.

 

You could also insist that they shoudl hav noticed this anyway, and the negligence is down to them, therefore they should offer more. I woudl certainly write in with a counter-offer, citing the failure to spot this as he reason for the saga in the first place.

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Options 2 and 3 are not suitable...would you let these people back to your property to carry out work?

 

Option 1 is what we request a month ago now but was told plainly "That's not something we will do" hence we are where we are today.

 

As for compensation, we're not after that, we are after consequential damages which is different.

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1stlifeline if your around. Do you know what the implications are of having the fridge next to the oven

 

Hi, Sorry only saw this today. I have been away for a few days. The oven and fridge should not be next to each other for both the reasons you have given. I would certainly NOT let this company do the work. If the planning consultant is making such basic errors it dosnt instill much confidence in the company as a whole. How he could miss that pipework I will never know.

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