A few months ago I bought a lcd for the bedroom from Currys in the City...2 weeks ago I got a letter from the TV licensing agency saying... "We notice that you recently purchased a TV from (store name) and that you are not registered to have a TV license, contact us immeadiately to rectify this...blah...blah...blah" I live with my girlfriend and we pay the license by DD...they sent it to the address so why wouldn't they that address has a license??? Needless to say, I threw the letter away, I'm not chasing them and making phone calls when they should be using the system properly.

Not been around for a while because things have been a bit busy....however, the goods have gone, the deposit has been refunded and we've had a letter from the credit company to say no money will be taken and the agreement between us and them is cancelled but still nothing of the same effect from the kitchen company... Decided that we will now persue them through the courts.

I think this is what you're looking for Welcome to the 419 Eater The photo of the guy providing proof to the "church of bread and fish" is brilliant

I used to have exactly the same thing with First Direct, I assume it's the same team. In the space of about 3 months my card was blocked until I phoned them to be told "The security team need to speak to you". They checked a couple of transactions and then release the card again which is a real pain when trying to buy a monthly travelcard at 7am on a Monday morning. What annoys me is they kept saying "A letter has gone out asking you to contact us, you can ignore it now" A letter? What's the point ini that, I use the card most days so I was going to find a problem before I received any letter. Then final straw came when a cash machine in Marrakech took my card and it cost me a fortune in international calls to find out what happened. I took the same approach and said if they keep blocking my card, I'm switching, if they want to do security checks, try a contact me and if they can't within 24 hours block the card otherwise don't contact me ever again. I haven't heard for 8 months.

Just had a phone call, they want to pick the goods up saturday and have the driver give me a cheque!!

Happy at the fact I'm getting my money back and hopefully the spare room when the kitchen is collected. As for the rest of it, I guess that'll be for the court to decided what's going to happen.

Kitchen company called this morning and asked who they should make the deposit cheque out for . I guess this means they want their goods back. Now as we gave them two opportunities, one this coming saturday and one the following saturday to collect, something tells me they'll want to collect this saturday before the cheque arrives and clears...any bets?

One of our neighbours came round last night and asked if he could get up in the loft and have a look around as the cold water in the bathroom was starting to smell funny. He went up and saw his tank was not only exposed but was full of sludge and waste so it will need draining down and cleaning properly. Still not sure what to do, with no maintenance company available it's difficult to speak to anyone.

Unfortunately environmental health and pest control don't deal with pigeons. It seems you have to employ a professional firm to remove and clean up properly. If I instruct someone to do this, I can guarantee I would never get the money back from the maintenance company.

What annoys me is they know this is an issue and they must know there's a health issue involved with this but they've lied and made no attempt to sort this out. Neither did they mention they would be closed for 10 days.

The water tanks do not have covers Baldy

Hi all, We're on the 3rd floor of a block of flats with a loftspace above us, the loft space is classed as a communal area and contains the water tanks for the other 5 residential properties. Over the last few weeks pigeons have got into this space and the numbers are growing. The maintenance company told us this has been dealt with but it clearly hasn't. The noise is becoming worse and we're woken at 5:30 every morning by scratching, cooing and what sounds like fighting! There is a large visible hole in a window leading into this space that hasn't been addressed. Over the weekend the noise etc has got considerably worse and we're more concerned at the risk of disease etc as we have water tanks in the same area. I've tried to email the maintenance company and it's bounced back. The website is now down and there's a phone message when you call saying no one will be around until the 28th April. What do we do?

They probably will quibble it, oh and I forgot the court fees.

Thanks lifeline, we have been pretty precise and will be on our submission for the courts. We haven't requested anything in terms of "compensation" because we believe that even though there is a huge amount of inconvinience involved it's impossible to put a price on it. What we are looking for in "consequential damages" are the following; Loss of earnings - primarily due to the fact that they would not cancel everything when the issue was first noted even though there was nothing that could be done. They insisted they kept sending surveyors and visitors which resulted in time off for myself and was a fruitless excercise. When I kept protesting "I can't keep taking time off" It was always met with the response "We're trying to resolve this and you need to assist us" Postage Costs - Everything has been sent recorded and this soon mounts up. Replacement parts - Purchasing second hand items to put the kitchen "back to a similar state" is not an unreasonable request but then it shouldn't be brand new either. Fitting costs - The cost of a tradesman to carry out this work and repair the damage done. Disposal costs - I was left with the disposal of all the materials already removed. Regardless of if we're are going to proceed and have a new kitchen fitted, this company must make ammends to put us back in the situation we were originally in. It cannot be assumed that we are going to have another company immeadiately fit a replacement as too be honest, this whole event has made us think twice about the whole thing. That said, and I can't stress this enough, they need to take responsibility for the fact people in their employment are not capable of carrying out the work as described in their contracts. This company cannot be allowed to "do what they want" without due care to someone elses property and assume they can walk away without risk and offering a meagre gesture.

yeah, we're working on that now Bookworm

Thanks Gyzmo, it's encouraging to hear that. I know it's easy to say take the offer but that £200 wouldn't even cover the cost of getting someone in to "put back" the kitchen to the same state never mind buying the materials. A letter has gone off telling them we do not accept and that we will attempt to re-coup our loses via the county courts. If the original designer and subsequent surveyor had carried out their jobs to the professional standard the company "claim" to provide, we would not be in this situation. As such, companies like this cannot continue to do work without any risk to themselves and leaving the customer to carry all costs.

OK, then thanks for the notification. Your first post reads as though you hadn't contacted them.

Thanks for the heads-up, but if you haven't contacted the seller there's nothing they can do to address the problem. I could be no fault of theirs that the game hasn't arrived. If you contacted them and they said "tough" then people would be grateful of the comment on here. I myself have had 3 items in the last 2 weeks posted to me by recorded delivery, and each one has been delivered to a shared mailbox without a signature being asked for. I wouldn't immeadiately assume it's the seller at fault.

That may well be but the offer doesn't by any way make amends for the cost already to ourselves and that doesn't include inconvinience. We would need to purchase a considerable amount of goods, just to get us "back to how we were" before our kitchen was butchered, nevermind the cost to myself of disposing of the kitchen parts they did remove. The "offer" is such a small amount in comparison it's actually insulting, this is all their fault and if the company had acted professionally and provided the service their literature and advertising campaign promises it wouldn't be an issue. What I have a problem with is big companies thinking they can do what they want to who they want and then offer a gesture to make it "all go away"

OK, so in the case of the letter from them being titled "Without Prejudice" and then mentioning a "gesture of goodwill" figure, which we are declining. My subsequent letter mentions this offer but my letter can be used in court surely?

If the companies letter is titled "Without Prejudice" does that mean I cannot mention the offer in subsequent letters back?

This is my understanding of it as well, the car remains the property of the finiance company until the last payment is made. Effectively it was not the original owners to sell in the first place and the OP has therefore given the seller money for something they never owned.

They might still have one in Duty Free but for the best part the high street branches have all become Curry's Digital I think.

I'm assuming this was online as I don't think there's any dixon stores anymore

How did you pay for it?