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    • in order for us to help you we require the following information:- Which Court have you received the claim from ? Canterbury If possible please scan redact and upload a full page copy of page 1 of the claim form. ( Name of the Claimant ? Moneybarn No 1   How many defendant's  joint or self ? One Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 29/05/24 Acknowledged by 14/06/24  Defence by 29/06/24  Particulars of Claim PARTICULARS OF CLAIM   1.  By a Conditional Sale Agreement in writing made on 25th August 2022. Between the Claimant and Defendant, the Claimant let to the Defendant on Conditional Sale. A Ford Ranger 3.2 TDCi (200 P S) 4x4 Wildtrack  Double Cab Pickup 3200cc (Sep.2015) Registration No, ******* Chassis number ***************** (“The Vehicle”).  A copy of the agreement is attached   2.  The price of the goods was £15,995.00.  The Initial Rental was £8500.00.  The total charge for credit was £3575.;17 And the balance of £11,070.17 was payable by 59 equal consecutive monthly instalments of £187 63. payable on the 25th of each month.   3.  The following were expressed conditions of the set agreement,   Clause 8: Our Right to End this Agreement  8.1   Subject to sending you the notice as required by law, any of the following events will entitle us to end this Agreement: 8.1.2  You fail to pay the advance payment (if any) or any of the payments as specified on the front page of this agreement or any other sum payable under this Agreement. 8.1.3 If any of the information you have given us before entering into this Agreement or during the term of this Agreement was false 8.1.4 We consider, acting reasonably, that the goods may be in jeopardy or that our rights in the goods may otherwise be prejudiced. 8.1.5 If you die 8.1.6 If a bankruptcy petition is presented against you; if you petition for your own bankruptcy, or make a live arrangement with your creditors or call a meeting of them. 8. 1.7 If in Scotland, you become insolvent or sequestration or a receiver, judicial factor or trustee to be appointed over any of your estate, or effects or suffer an arrestment, charge attachment or other diligence to be issued or levied on any of your estate or effects or suffer any exercise, or threatened exercise of landlords hype hypothec 8.1.8 If you are a partnership, you are dissolved 8.1.9 If the goods are destroyed, lost, stolen and/or treated by the insurer as a total loss in response to an insurance claim. 8.1.10 If we reasonably believe any payment made to us in respect of this Agreement is a proceed of crime. 8.1.11 If steps are taken by us to terminate any other agreement which you have entered into with us.   Clause 9.  Effect of Us Terminating Agreement   9.1 If this Agreement terminates under clause 8 the following will apply 9.1.1 Subject to the rights given to you by law, you will no longer be entitled to possession of the goods and must return them to us to an address as we may reasonably specify, (removing or commencing the removal of any cherished plates) together with a V5 registration certificate, both sets of keys and a service record book. If you are unable or unwilling to return the goods to us then we shall collect the goods and we'll charge you in accordance with clause 10.3 9.1.2 We will be entitled to immediate payment from you for all payments and all other sums do under this agreement at the date of termination 9.1.3 We will sell the goods or public sale at the earliest opportunity once the goods are in a reasonable condition which includes a return of the items listed in clause 7.1.4 9.1.4 We will be entitled to immediate payment from you of the rest of the Total Amount Payable under this agreement less: ( a) A rebate for early settlement ias required by law which will be calculated and notified to you at the time of payment (b) The proceeds of sale of the goods (if any) after deduction of all costs associated with finding you and/or the goods, recovery, refurbishment and repair. Insurance, storage, sale, agents fees, cherished plate removal, replacement keys, costs associated with obtaining service history for the goods and in relation to obtaining a duplicate V5 registration certificate   4, The following are particulars required by Civil Procedure Rules. Rule 7.9 as set out in 7.1 and 7.2 of the associated Practice Direction entitled Hire Purchase Claims:-   a)     The agreement is dated 25 August 2022. And is between Moneybarn No1 Limited  and xxxxxxxxx under agreement number 756050. b)    The claimant was one of the original parties to the agreement. c)    The agreement is regulated under the Consumer Credit Act 1974. d)    The goods claimed Ford Ranger 3.2 TDCi ( 200 PS) 4x4 Wildtrack Double Cab Pickup 3200 cc (Sep2015} Registration No ^^^^^^^ Chassis number ***************** e)     Thw total price of the goods £19570 f)     The paid up sum £1206 5 g)    The unpaid balance of the total price £7505 (to include charges) h)    A default notice was sent to the defendant on 20th February 2024 by Firrst class post i)      The date when the right to demand delivery of the goods accrued 14 March 2024 j)      The amount if any claimed as an alternative to delivery of the goods 7505 22 include charges ]= 5.  A the date of service of the notice the instalments were £562.89 in arrears. 6. By reason of the Termination of the Agreement by the notice, defendant became liable to pay the sum of £7502 7. The date of maturity the agreement is 24th August 2027. 8. Further or  alternative by reasons of  the Defendant breaches of the agreement by failing to pay the said instalments, the Defendant evinced an intention no longer to be bound by the Agreement and repudiated it by the said Notice the claimant accepted that repudiation 9. By reason of such repudiation the claimant has suffered loss and damage.   Total amount payable £19570 Less sum paid or in arrears by the date of repudiation £12064 97 Balance £7505 (to include charges.) ( The claimant will give credit if necessary for the value of the vehicle if recovered.)  The claimant therefore claims 1.    An order for delivery up of the vehicle 2.    The MoneyClaim to be adjourned generally with liberty to restore,  Upon restoration of the MoneyClaim following return or loss of the vehicle. the Claimant will ensure the pre action protocol for debt claims is followed. 3.    Pursuant to s 90 (1)  of the Consumer Credit Act 1974. An order that the Claimant and/or its agents may enter any premises in which the vehicle is situated in order to recover the vehicle should it not be returned by the Defendant 4.    further or alternatively damages 5.    costs.   Statement of truth The Claimant believes that the facts stated in these Particulars of Claim are true. The Claimant understands that the proceedings for contempt of court may be brought against anyone who makes or causes to be made a false statement in the document for verified by statement of truth without an honest belief in its truth. I am duly Authorised by the Claimant to sign these Particulars of Claim signed Dated 17th of April 2024   What is the total value of the claim? 7502   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Never heard of this   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No   When did you enter into the original agreement before or after April 2007 ? After  Do you recall how you entered into the agreement...On line /In branch/By post ? In a garage  Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Were you aware the account had been assigned – did you receive a Notice of Assignment? n/a   Did you receive a Default Notice from the original creditor? They said sent but nor received   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? None seen   Why did you cease payments? Still Paying,   What was the date of your last payment? Yesterday  31st May 2024   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes on 12 Feb 2024   What you need to do now.   Can't scan, will do via another means as you cant have jpg
    • Now that is an interesting article which adds afew perspective that I hadn't thought significant - but on reflection of the perspectives offered ... Now Starmer is no Blair, however 'blairite he may be perceived, but the Tories aren't tories and aren't even remotely liberal   The fast 'unannounced and unexpected election call from sunack may well be explained by the opinion linked that he hoped reform would be unprepared and effectively call a chunk of Farages largely empty bluster - making him look even more of a prat, leave scope for attacks on shabby reform candidates and mimimise core vote losses to reform - while throwing the 'middle ground' (relative) tories TO THE DOGS - and with the added bonus of likely pacifying his missu' desire to jogg off to sunny cal tout suite somewhat   thumb in the air - I expect about 140ish tory seats, but can hope for under a hundred Reform - got to admit the outside possibility of 1, maybe 2 seats with about 8% of the vote - but unlikely. I think projections of over 10% of the vote for reform is nudged and paid for speculation - but possible with the expected massive drives from Russian, Chinese and far right social media bot and troll prods targeting the gullible.
    • Commentary June 2024 WWW.ELECTORALCALCULUS.CO.UK Interesting article about just how bad it could be for the Tories.  Also Tories could be hoping on Reform not having candidates in many seats, as they were not ready.  
    • Even a Piers Morgan is an improvement and a gutless Farage Piers Morgan calls for second Brexit referendum WWW.THELONDONECONOMIC.COM Piers Morgan and Nigel Farage have faced off over Brexit and a second referendum in a heated reunion on BBC Question Time.   “Why don’t we have another referendum about Brexit?” he questioned. “I seem to remember when 2016 came around we were told there was going to be control of our borders and it was going to be economically beneficial to this country. And eight years later we have lost complete control of our borders… and economically it seems to have been a wilful act of self-harm.”   ... Piers missed off : after all somebody said a 48/52 decision would be "unfinished business" by a long way - was that person just bul lying (again)  
    • when did they (who) inform you there was a 'police case' and when was this attained? i will guess the debt is now SB'd as it's UAE 15yrs. have you informed the bsnk ever by email/letter of your correct and current address? you can always ignore anyone else accept the bank,  Block and bounce back all emails. Block any text messages  Ignore any letters unless it's: - a Statutory Demand - a Letter Of Claim - a Court Claimform via Northants bulk.  
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Rockwell Debt demand - help please


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Hello all,

I have started a new thread as I need some advice re a demand from Rockwell Debt collection agency.

The basic story is that OH has taken out a credit card in 1981, paid some of it up till 2005 and then after moving house etc 'forgotten' or 'ignored' paying it. I knew nothing of this until Nov 2007 when a letter arrived demanding payment by return for the sum of just over £5000. I was convinced that this was a [problem] letter until OH returned home..

His face said it all and amid heated exchanged the story finally emerged.

Anyway, I found your site, read up, spoke to consumer direct or someone who advised sending a letter RC to Rockwell, disputing the agreement and asking for a copy of the signed credit agreement and enclosed a PO for £1. I was also advised to state that if I hadnt heard from them within 28 days I would consider the matter closed.

Sent it, waited. Got an acknowledgment letter a week later, and waited.

Nothng.

Thought all fine - back to normal life - until

letter arrived from Rockwell on 6 March stating that although they are unable to produce a signed agreement, they enclose copies of the account statements (which show payments made in Nov 2005).

They want the total outstanding amount by return.

Spoke to Trading standards who said that they could not enforce without a court order because there is no signed agreement, but that they might have enough evidence in the statements and record of payment to prove he owed the money.

This has confused me as it appears to be different from what I read on this site.

I dont know what to do now.

TS advised calling CLS debtline and arranging a payment plan.

The house is in my name and OH only asset is his car.

Im really concerned. Can anyone help? Should I go and see a lawyer?

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After reading further on this site, I now wonder if Rockwell are being naughty because they hadnt replied to me within the 28 day period. (It took them from mid Nov till early March to send letter stating they dont have a signed agreement).

Oh, what do I do?

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No CCA = No Enforceable debt.

While Rockcakes can demand payment that is all they can co.

Court action is NOT possible and as such these letters can be filed under ignore.

 

Considering the amount of time that has passed since you CCA request they are in hot water as they are chasing an unsubstantiated debt.

This should be reported to TS for action. Best to speak to a DCA officer as others can be "confused" with the requirements of CCA.

Be VERY careful whose advice you listen too

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Thanks Curly Ben

I had thought they were maybe fishing as the letter they sent was sent second class and not RC. Surely if they had meant business it would have been RC.

What do we do now? Ive been advised NOT to ignore the letter, but to send something back stating that they dont have a signed agreement and they are outside the statutory reply period.

What do you, or anyone else recommend?

My sister in law who was in debt recovery sais the bank has sold on the debt to R for a small price and they will try all the debts to see if someone is a sucker. She says they ® cant take everyone to court.

Im a little afraid to do nothing.

 

The TS seemed to be a little doubtful - they didnt say anything re the 28 day reply period, although i mentioned it twice. Dosnt inspire confidence...

What do we do now?

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Thanks Curly Ben

I had thought they were maybe fishing as the letter they sent was sent second class and not RC. Surely if they had meant business it would have been RC.

What do we do now? Ive been advised NOT to ignore the letter, but to send something back stating that they dont have a signed agreement and they are outside the statutory reply period.

What do you, or anyone else recommend?

My sister in law who was in debt recovery sais the bank has sold on the debt to R for a small price and they will try all the debts to see if someone is a sucker. She says they ® cant take everyone to court.

Im a little afraid to do nothing.

 

The TS seemed to be a little doubtful - they didnt say anything re the 28 day reply period, although i mentioned it twice. Dosnt inspire confidence...

What do we do now?

 

bump

Just hate every DCA out there

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What does 'bump' mean?

Ive seen it a lot on the forums here.

Is it an IT term, or is this you suggesting that I do something? Please explain 'bump'

 

 

People read your thread and recognise they are unable to help you so they just type in 'BUMP' to move your thread back to the top of the list so that someone with more experience will notice your thread and reply :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

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3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

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2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

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5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Chickenlikken.. who did you send the original CCA request to.. was it the Original credit card company or to Rockwell ?.

 

If you havent been sent a copy of the agreement then the account is in DISPUTE and as such that is all you need to write to Rockwell.

 

I have tried to find a suitable letter for you, but as a newbie myself, I dont want to give you duff information. Someone will be along soon to help you I am sure.

 

DONT Panic. :D As Curlyben says in his earlier post

 

No CCA = No enforceable debt.

 

When you sent out your original CCA letter and received no reply in 12 + 2 days, did you send out the reminder which gave a further 30 days for the company to respond ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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originally, I received a letter from LLoyds TSB stating that the original account was assigned to Phoenix recoveries acting in the name and on behalf of Tessera Recoveries. LLoyds stated that the effective owner of the account was now Phoenix recoveries. Phoenix has now appointed Rockwell as their servicing agent to manage your account on their behalf. All further contact and payments regarding this account should now be directed to Rockwell. This letter was accompanied by one from Rockwell basically confirming that Phoenix had been assigned the account and that Rockwell were their managing agent.

 

Then a few days later came the letter from Rockwell stating the had been appointed by Phoenix to collect the unpaid debt within 7 days, or they would take immediate action.

 

I sent Rockwell a letter sent RC to state I was in receipt of letter dated...and having taken legal advice I wish you to supply me with a copy of the signed credit agreement relating to this debt (and enclosing a PO for £1 payment).

I stated on the letter that if i did not hear from them within 28 days i would consider the matter closed.

 

This was all what the consumer advice phone people told me to do.

 

I received a letter from R acknowledhging receipt of my letter, stating theywould contact me again shortly.

 

Then heard nothing until 6th march when letter from R arrived, stating that LLoyds are unable to provide them with a signed copy of agreement, but has givejn them photocopies of credit card statements relating to the account between 2005 and 2006.

The letter ends 'please remit the sum of £---- by return if you are to avoid recovery action continuing without further notice'

 

Thats how it lies at the moment.

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Try hitting them with this letter

 

Account In Dispute

Letter Before Action

 

Dear Sir/Madam,

I refer to my recent correspondence with your company concerning this alleged debt, copies of which are enclosed for your perusal and ease of reference.

As **DCA** have failed to comply with my Consumer Credit Act request and admitted that the alleged signed executed agreement is unavailable, enforcement action is impossible under section 127 (3) of the Act.

 

The Consumer Credit Act allows 12 working days for this request to be carried out before your company enter into a default situation. If the request is not satisfied after a further 30 calendar days, Your company commit an offence. These time limits expired on XXXXXXXX and XXXXXXXX respectively.

 

As you are no doubt aware subsection (6) states:

 

If the creditor under an agreement fails to comply with subsection (1)—

 

(a) He is not entitled, while the default continues, to enforce the agreement; and

(b) If the default continues for one month he commits an offence.

 

Therefore as at XXXXXXXX this account became unenforceable at law and it is now my intention to refer this matter to the enforcement authorities.

 

If **DCA** chooses to ignore my dispute and attempt enforcement, I will initiate legal action and file reports with the appropriate authorities, including, but not limited to, Trading Standards, Office of Fair Trading, Information Commissioners Office, Financial Ombudsman Service and possible court action.

 

After taking advice, I am of the opinion that your continued pursuit is in violation of the Administration of Justice Act 1970 section 40, Protection from harassment Act 1997 section 3 as well as breaching a number of the OFT Collection Guidelines.

 

Failure to respond favourably to this letter within fourteen (14) days of receipt will result in immediate litigation being commenced against your company without further notice.

I also require a copy of your internal complaints procedure as further action may be necessary.

 

I would appreciate your due diligence in this matter.

 

I look forward to hearing from you in writing.

 

Yours Faithfully

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Right, well now I am thoroughly confused. I am sure someone will come along and correct me if I am wrong...

 

Lloyds have assigned your account to PHOENIX using Rockwell as collection Agents. I would say that you should have sent your letter to PHOENIX. I UK1975 has posted a letter for you to send so that is good news.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Im a little confused too!

As all the correspondance has been from Rockwells, im assuming i send the letter to them, although from what LLoyds say, it is Phoenix who now own the debt (I presume they own it. Does 'assigned' mean that LLoyds have sold the debt to Phoenix? So LLoyds are no long anything to do with it?)

In sending this letter to Rockwell as agents, this will include Phoenix (as they have deemed R to act on their behalf)

 

Also in the letter suggested in the paragraph beginning..'Therefore as at....(date)...Im presuming that the date i enter here is the date 42 days (12 days & 30 days) after their receipt of my request for CCA letter.

 

I just want to get it right.

Does anyone else have any thoughts on this before I send this out?

Very grateful for all help.

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Chickenlikken,

 

Send the letter to Phoenix as they are the DCA that OWN your debt from what you and Lloyds say.. and COPY the letter to Rockwells, with a covering letter

 

Something along the lines of

 

 

Dear Rockwell

 

ACCOUNT IN DISPUTE : I DO NOT ACKNOWLEDGE ANY DEBT TO YOUR COMPANY.

 

I am in receipt of your letter dated xxxxxx .

 

I am puzzled as to why Phoenix, knowing this account is in dispute and that they havent complied with my legal request for a signed executed agreement, have passed this on to you for collection.

 

However this account IS in dispute and will remain so until such times as Phoenix have complied with my legal request.

 

I enclose a copy of a letter that I have sent to Phoenix for your information.

 

Yours faithfully.

 

 

 

**********************************

UK1975's letter to be sent to PHOENIX

 

 

Account In Dispute

Letter Before Action

 

Dear Sir/Madam,

I refer to my recent correspondence with your company concerning this alleged debt, copies of which are enclosed for your perusal and ease of reference.

As PHOENIX have failed to comply with my Consumer Credit Act request and admitted that the alleged signed executed agreement is unavailable, enforcement action is impossible under section 127 (3) of the Act.

 

The Consumer Credit Act allows 12 working days for this request to be carried out before your company enter into a default situation. If the request is not satisfied after a further 30 calendar days, Your company commit an offence. These time limits expired on ENTER HERE THE 12 +2 DAYS DATE and HERE THE 42 DAYS DATE respectively.

 

As you are no doubt aware subsection (6) states:

 

If the creditor under an agreement fails to comply with subsection (1)—

 

(a) He is not entitled, while the default continues, to enforce the agreement; and

(b) If the default continues for one month he commits an offence.

 

Therefore as at HERE THE 42 DAYS DATE this account became unenforceable at law and it is now my intention to refer this matter to the enforcement authorities.

 

If PHOENIX chooses to ignore my dispute and attempt enforcement, I will initiate legal action and file reports with the appropriate authorities, including, but not limited to, Trading Standards, Office of Fair Trading, Information Commissioners Office, Financial Ombudsman Service and possible court action.

 

After taking advice, I am of the opinion that your continued pursuit is in violation of the Administration of Justice Act 1970 section 40, Protection from harassment Act 1997 section 3 as well as breaching a number of the OFT Collection Guidelines.

 

Failure to respond favourably to this letter within fourteen (14) days of receipt will result in immediate litigation being commenced against your company without further notice.

I also require a copy of your internal complaints procedure as further action may be necessary.

 

I would appreciate your due diligence in this matter.

 

I look forward to hearing from you in writing.

 

Yours Faithfully

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks for the advice and letters.

 

Id better just confirm to you that I sent my letter asking for a copy of the signed credit agreement to Rockwell.

I have checked the paperwork on the letters Rockwell have sent ...and in very small print it states that...Rockwell is a trading name of Tessera Credit services Ltd.

 

In another letter it states 'We have been instructed by Phoenix Recoveries (UK)Ltd on behalf of its compartment Tessera Recoveries, to contact you regarding the above account which remains unpaid'.

 

No where is there an address for Phoenix.

BUT, it appears that they are all the same organisation (albeit with different names).

So, as I have no address for Phoenix, do I just send one letter to Rockwell?

Sorry to be a pedantic pain, but you have given me detailed info, and it would be a shame to F*** it up.

 

Also, I called Consumer Direct today, who agreed the debt is unenforceable, but that they could (via the credit card statements) have some evidence to go to court with it. Although they agreed that they have breached the timescales as per the Consumer Credit Act. They also suggested writing a similar letter to that you have suggested.

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Phoenix are at:

 

Phoenix Credit Services Ltd

Olympic House

6 Olympic Court

Salford M50 2QP

 

If Phoenix OWN your debt then Rockwell wont have the agreement and you could be going round in circles until you are 180. This is the reason I said for you to send the Original letter to Phoenix with a copy to Rockwell. Rockwell should have passed the original CCA request on to Phoenix.

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 2 months later...
Errrr guys they are ALL part of the same company.

Tessera has alot of different heads.

 

 

Chickenlicken99, how did you get on with this. Sorry. I lost the link to your thread and only just found it again.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Errrr guys they are ALL part of the same company.

Tessera has alot of different heads.

What CB ^^ said.

Plus you can send the company or their agent the CCA request.

It really doesn't matter as:

 

LLoyds are unable to provide them with a signed copy of agreement, but has givejn them photocopies of credit card statements relating to the account between 2005 and 2006.

 

They don't have it. Every time they used to send me a chasing letter I used to send a non-compliance one back.

Eventually they wrote saying they would not persue anymore. It's all in my sig. CLICK ME

Edited by NitrousOxide
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  • 4 weeks later...

Chickenlikken, is there an update please. :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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