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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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OFT test case


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CAG is not involved in the test case, although of course we all look forward to the OFT winning.:confused:

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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CAG is not involved in the test case, although of course we all look forward to the OFT winning.:confused:

 

Taken from the front page of this site.

 

A powerful alliance of The Consumer Action Group and Martin Lewis MoneySavingExpert.com decided that the impact of the 44 bank charges strikeout orders in Hull was too great. Together the two consumer forums arranged to challenge the strikeout orders with the help of solicitor Mike Dailly of Govan Law Centre and local Hull solicitor Baser Akoodie both of whom provided their services free of charge. Mike Dailly provided so much help that at one point he was obliged to meet with the trustees of his charitable law centre in order to obtain their permission to continue to provide his support for the case.

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

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We are being sued for Libel. Please help us by donating

 

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That has absolutely nothing to do with the OFT case.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.

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??????????:confused:

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

All advice is offered without prejudice.

We are being sued for Libel. Please help us by donating

 

Please support the pettition to remove Gordon Brown as he was not elected primeinister. He was elected Party Leader something completely different.

 

http://petitions.pm.gov.uk/gordan-brown/

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Taken from the front page of this site.

 

A powerful alliance of The Consumer Action Group and Martin Lewis MoneySavingExpert.com decided that the impact of the 44 bank charges strikeout orders in Hull was too great. Together the two consumer forums arranged to challenge the strikeout orders with the help of solicitor Mike Dailly of Govan Law Centre and local Hull solicitor Baser Akoodie both of whom provided their services free of charge. Mike Dailly provided so much help that at one point he was obliged to meet with the trustees of his charitable law centre in order to obtain their permission to continue to provide his support for the case.

That happened last July in Hull. Click link to Money Savng Expert site for full details.

 

http://forums.moneysavingexpert.com/showthread.html?t=494020

 

The OFT case hearing has just finished and took place in London.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.

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We should build a statue in honor of this judge.

This is how hero's are honored in this country.

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

All advice is offered without prejudice.

We are being sued for Libel. Please help us by donating

 

Please support the pettition to remove Gordon Brown as he was not elected primeinister. He was elected Party Leader something completely different.

 

http://petitions.pm.gov.uk/gordan-brown/

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I fail to see how charging per transaction is lawful.

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

All advice is offered without prejudice.

We are being sued for Libel. Please help us by donating

 

Please support the pettition to remove Gordon Brown as he was not elected primeinister. He was elected Party Leader something completely different.

 

http://petitions.pm.gov.uk/gordan-brown/

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so if we dont have cases filed in court yet, will we not be able to claim even though we have submitted SARs and LBAs letters?

HALIFAX: PRE 6 year claim 1991-2006 WON 21/3/07 £2616

CAPITAL 1 - WON 19/3/07 £800.22

CAPITAL 1 - WON 19/3/07 £325.75

AQUA - MCOL 2/3/07 £172.79

ABBEY - MCOL 2/3/07 £261.37

HALIFAX VISA - WON default removal 19/3/07

PARAGON - LBA 11/3/07

CABOT -SAR 26/2/07

ROCKWELL -OFFER 20/2/07

GMAC -MCOL 7/2/07 £189.85

WESTCOT - SAR 25/2/07

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Caro, and Rooster.

 

Further to the response I received from my MP, I am considering following this up with either another letter or possibly even a meeting.

My MP is certainly concerned about the manner that the case has been conducted, and I also suspect would be similarly concerned about how there was no consultations or involvement with Consumer groups or the Public generally.

I would also like to get his opinion on the issue of Bank charges generally, as I feel sure he would be sympathetic to our cause.

 

I think a properly phrased letter would show how strongly concerns about bank charges, and how the current scene of blanket stays is biased towards allowing the banks continue such practices, are not just restricted to a few of his constituents.

This may perhaps encourage him to raise such issues in a more public manner.

 

Such a letter would certainly benefit from some input from either of yourselves, (or other Mods, site helpers or even admin).

Could someone PM me in interested in helping to compose such a letter?

 

PM

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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so if we dont have cases filed in court yet, will we not be able to claim even though we have submitted SARs and LBAs letters?

 

 

Woaaaahh there hoss.

 

I think we should wait until the decisions have been made by the judge rather than guessing.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Add me as your friend on FaceBook - I need all the friends I can get :-(

 

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i am just concerned as I have 7 cases not filed in court yet. worried incase loose out.

HALIFAX: PRE 6 year claim 1991-2006 WON 21/3/07 £2616

CAPITAL 1 - WON 19/3/07 £800.22

CAPITAL 1 - WON 19/3/07 £325.75

AQUA - MCOL 2/3/07 £172.79

ABBEY - MCOL 2/3/07 £261.37

HALIFAX VISA - WON default removal 19/3/07

PARAGON - LBA 11/3/07

CABOT -SAR 26/2/07

ROCKWELL -OFFER 20/2/07

GMAC -MCOL 7/2/07 £189.85

WESTCOT - SAR 25/2/07

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Woaaaahh there hoss.

 

I think we should wait until the decisions have been made by the judge rather than guessing.

 

That's what's worrying me now. I have lodged a complaint with HSBC, they now owe me around £1000.- in charges. I have not started to file in court yet as I wanted to hear the outcome of the test case, in the (albeit unlikely) event the banks win I thought I may have wasted the money for filing.

But should I get the claim in now quickly or wait. It is a bit unsettling now.:confused:

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yes thats how i feel.

didnt want to file as havent got the money to do so at mnute and wait months to get back.

i might try and submit a few - the larger amounts asap

HALIFAX: PRE 6 year claim 1991-2006 WON 21/3/07 £2616

CAPITAL 1 - WON 19/3/07 £800.22

CAPITAL 1 - WON 19/3/07 £325.75

AQUA - MCOL 2/3/07 £172.79

ABBEY - MCOL 2/3/07 £261.37

HALIFAX VISA - WON default removal 19/3/07

PARAGON - LBA 11/3/07

CABOT -SAR 26/2/07

ROCKWELL -OFFER 20/2/07

GMAC -MCOL 7/2/07 £189.85

WESTCOT - SAR 25/2/07

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Just don't use the UT'S

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

All advice is offered without prejudice.

We are being sued for Libel. Please help us by donating

 

Please support the pettition to remove Gordon Brown as he was not elected primeinister. He was elected Party Leader something completely different.

 

http://petitions.pm.gov.uk/gordan-brown/

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Any way you could still submit your case's that is what many other sites are suggesting you do.

 

Dunno if this has come up on other sites though as i just read the front page and they put me off for some reason.

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

All advice is offered without prejudice.

We are being sued for Libel. Please help us by donating

 

Please support the pettition to remove Gordon Brown as he was not elected primeinister. He was elected Party Leader something completely different.

 

http://petitions.pm.gov.uk/gordan-brown/

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Whatever the outcome of the TC, there will most likely be an appeal.

 

In the meantime, your losing out on 8% interest and probably missing out on 6 years + charges that are dropping off your claim.

 

Why are you waiting, when you are clearly losing out here?

 

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:)are you waiting wilkins?

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

All advice is offered without prejudice.

We are being sued for Libel. Please help us by donating

 

Please support the pettition to remove Gordon Brown as he was not elected primeinister. He was elected Party Leader something completely different.

 

http://petitions.pm.gov.uk/gordan-brown/

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this is interesting

 

targeting_tools

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

All advice is offered without prejudice.

We are being sued for Libel. Please help us by donating

 

Please support the pettition to remove Gordon Brown as he was not elected primeinister. He was elected Party Leader something completely different.

 

http://petitions.pm.gov.uk/gordan-brown/

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Surely it is worth paying the court fees when such a potentially large reclaim is at stake? Why risk losing it all?:eek:

 

It is just that not everybody can comfortably afford the court fees without risking going overdrawn again. I am on a very tight budget and I was worried I invest that money, the banks win and I can kiss it all good bye.

I have lodged a complaint with the bank as advised by the FOS and apparently that is pending the outcome of the test case.

So I thought I leave it at that and wait for the outcome of the test case before I commit to file a court claim, but now the rumours are going around that if you haven't got the claim in by the time judgement is made you can't claim at all....and that is what's worrying me not the 8% interest or something.

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Phantom await the judgment.

 

The scare story your hearing has probably been put around by the banks. - you might like to know that a consumer has within the last few days been offered full settlement by one of the banks involved in the OFT case - they may well be beginning to think they may lose

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i would nt worry too much about the six years i beleive we can go back to the year dot,since it will be when the charges where first discovered to be unlawful as in the recent RAPE CASE we will have the right to claim back as far as your account goes

patrickq1

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I went on Friday to the last couple of hours of this case and it sat a few seats away from the BBC and Which reporters.

 

It is interesting how each of the banks T&C's are not in PIL and yet the Barister for Nationwide told the Judge that his client's T & Cs were in PIL and different to the rest. After Mr doctors for the OFT had finished, it seems they are really no different.

 

If as the Judge says that his judgement will translate to historical T&C's then I believe that he has seen through the banks changing their T&C's to cover up.

 

I myself am keeing my fingers crossed in hope that all the claims will soon be paid.

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Phantom await the judgment.

 

The scare story your hearing has probably been put around by the banks. - you might like to know that a consumer has within the last few days been offered full settlement by one of the banks involved in the OFT case - they may well be beginning to think they may lose

 

This is true

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