I changed mortgages a few years ago through a company through Carrington Carr

i had to pay them a quite big broker fee(one off Fee),

I also paid for PPI in one lump sum which was added onto the mortgage,

since then they have been in touch again about a year and a half ago,

they are now called AWD and again I paid a large broker fee and ppi in one lump sum

both of which where again added to my mortgage,

could I claim back either of these? I

m pretty sure I still have all the original paperwork for both.

Both PPI where through legal & general and I also had some other life insurances with them which I cancelled DDs for last month due to bank charges

Ive found what I think could be ppi documents

D&D homecare Ltd (on Carrington Carr headed paper)

Schedule of insurance

Underwritten by Bankers Insurance Company Limited

Agent Number:XXXX

Agreement number: XXXXXXXXX

Policy start date: 09 March 2004

Policy end date: 08 March 2010

First insured person: Mr Wobbles. B

Benefit payable: 100%

Second insured person: Mrs Wobbles. Benefit payable: (left blank)

Monthly Benefit: £700-00

Premium received: £3271-00

Direct debit collection: N/A

(At bottom of sheet) Important notice you have chosen the elements of insurance protection stated below: Accident, Sickness & Unemployment

Then the following 2 are from D&D Homecare Ltd (arranged by AWD Home Finance Ltd

Agent Number: XXXX

Agreement Number: XXXXXXXX

Policy start date:07 June 2005

Policy end date: 06 April 2010

First issured person: Mr Wobbles. Benefit payable:100%

Second insured person: Mrs Wobbles. Benefit payable: (left blank)

Monthly benefit: £100-00

Premium received: £304.90

Direct debit collection: N/A

Waiting period: 30 days

Maximum benefit period: Disability 12 months, Unemployment 12 months.

Initial Exclusion Period: 0 days

Important notice you have chosen the elements of insurance protection listed below: Disability and Unemployment.

Agent Number: XXXX

Agreement number: XXXXXXXXX

Policy start date 09 March 2010

Policy end date 08 May 2011

First insured person: (as above)

Second insured person: (as above)

Monthly benefit: £800-00

Premium received £470-00

Direct debit Collection: N/A

Rest is as above

These policys were forced onto us as part of the mortgage agreement they will be of probably no use at all now because MR Wobbles has become self employed

what can I do?

If you feel you were forced to take the PPI as a condition of the mortgage, you were missold.

There is a huge amount of information on this site to allow you to make a claim yourself or there are a number of agencies out there (such as conkers.co.uk) which will (for a 25% of money recovered fee) make it very easy for you.

Good luck

Craig

further reading into the key facts about the mortgage from AWD Home Finance Ltd.

"Insurance you must take out through Kensington Mortgage Company Limited or AWD Home Finance Ltd: you are not obliged to take out any insurance products through Kensington Mortgage Company Limited or AWD Home Finance Ltd as a condition of this mortgage"

Im pretty sure the rep from AWD who came to our house to conduct all business said "we had to take out the policys"

Further on in the key facts it states " Incentives MPPI - Free for 3 Months. Home insurance - Free for 3 months."

Does this mean Ive not a hope of claiming it back as misold ?

Sorry to be a pain but Kensington sold my mortgage to Derbyshire Home Loans for no apparent reason I would have thought that that in itself has invalidated the insurance as it says on the certificate of insurance

" The Mortgage and/or loan agreements between you and the Lender which is covered by this insurance"

oh my good god this just gets better and better

" The block insurance to provide protection for redundancy, unemployment, accident and sickness through Carrington Carr Ltd

- Specialist lending ., has been included within the new mortgage balance illustrated,

which will incur interest over the term of the mortgage and the premium will be repayable over the term of the new mortgage.

The cover is "compulsary", this does not affect your statutory rights.

At the end of insured period you will then have the option to reapply for new block insurance (if available)

or then apply for monthly protection (if available) currently available at a cost of £55.60 per month dor option 1 or £0.00 per month for option 2 "

"After the initial 30 day period from the receipt of the schedule of insurance, the mortgagecare policy is non-cancellable. Refunds, if any are at the sole discretion of the scheme administrator"

ive found the mortgage completion statements

09 March 2004

new mortgage Details Mortgages plc (reciept) £52168.00

payments

New mortage deductions drom mortage advance (arrangement Fee) £746.87

Redemption of existing mortgages

Yorkshire Bank Home Loans £26317.20

Swift Advances Plc £17506.95

Loan repayment

Yorkshire Bank Plc (part payment) £1818.57

Legal & Administration costs £ 502.78

Additional leagal costs & vat £58.75

Mortgage service fee Carrington Carr £1320.00

Redundancy, sickness and accident Insurance Carrington Carr

£3271.00

Disbursements Martin kaye £350.38

Carrington Carr £272.50

Subtotal £52168.00

Client Balance £0.00

Totals £52168.0

07 June 2005

New Mortgage

Secured advance from Kensington Mortgages. £66499.00

Deductions from mortgage advance:

Telegraphic Transfer fee £35.00

Own building insurance fee £45.00

Arragement fee £499.00

Mortgage redemption mortages 5 Ltd £52142.87

Solicitors cost & disbursements £472.83

Brokers Fee £ 195.00

ASU Redundancy Ins Premium £774.90

Brokers administration fee £ 293.75

Broker Valuation fee £ 169.21

Subtotal £54627.56

Balance to Client £11871.44

Totals £66499.00

surley they prove that the PPI was added to the mortgage terms and the first mortgage was apr 6.6 Variable discounted till 28/02/2005

second mortage is 7.6 apr Fixed

How would I work out the interest on these?

while ive been typing all this out AWD have been on the phone to Hubby offering him a loan, he told them in a nice way where to shove it

Did i read that bit correctly, The cover is "compulsary", this does not affect your statutory rights.

PPI cannot be made a condition of obtaining a loan / credit.. If they have stated that the policy is compulsary then they are in hot water so to speak.

I would write to them and point that out to them and demand a full refund of the PPI policy cost plus Interest paid on it. I would also discuss this one with the FOS who may take Action on it on your behalf, I would also write and point this out to the FSA who I am sure would be interested in them stating that it is compulsary..

Good Luck

Ian

yes Ian you read correctly that is what is says word for word on some paper work I got from the company (carrington carr ltd) who arranaged the mortgage. is it them who i write to?

they have since changed their name to AWD Home Finance Ltd, but that shouldnt matter should it?

they are registered with companies house and it just shows as a name change on the comapnies house website

Hi,

I would write to them and point out to them the following,

1) PPI cannot be made a condition of securing a Loan / Credit

2) PPI is and should always be Optional and cannot be made compulsary

3) You are writing to the FSA and the OFT regarding this matter.

I would write and demand a full refund of all PPI premiums paid and also Interest at the Contractual rate on each payment taken.

I would also include a copy of the letter you have with the Compulsary statement highlighted.

If they fight this one I would be surprised though not shocked as they will do anything to avoid paying back what they technically stole from you.

If they do put a bit of a fight in their reply let me know and I will help you draft a response to them pointing them in the direction of certain laws etc which may make them see sense.

Good luck

Ian

Thanks again Ian for your help i will sort a letter later and post on here before I send it to see what you think.

Thanks for the help.

No problem... Glad to help

Ian

Right tell me if Ive gone amd here or whether this sounds ok, be patient with me im hopless at things like this

AWD Home Finance Ltd

10 Paternoster Square

London

EC4M 7DY

Dear Sir/Madame

I am writing to you regarding the way in which your company AWD Home Finance Ltd, formerly known as Carrington Carr Ltd has conducted it’s business with me over the last 4 years.

When you arranged my re-mortgage on my property for me in 2003/2004 you made it compulsory for me to take out Redundancy, Unemployment, Accident and Cover. At a cost of £3271.00 to be included in the new mortgage balance, I was in financial difficulties at the time and had a repossession order on my house. (I enclose written prove from your company stating the cover was compulsory dated 14/11/03).

It has since come to my attention that I was mis-sold this cover by your company, at the time I was told to take the insurance and told I had to take it in order to get the new mortgage.

PPI cannot be made a condition of securing a loan, mortgage or credit.

PPI is and should always be optional and cannot be made compulsory.

I was off work at the time due to anxiety and stress, I informed your representative Philip Terry of this at the time, he told me this would not cause any problems at all, I have now been told that this would if fact make the policy invalid.

Your company contacted me again in 2005 to advise me to change the mortgage as I was looking to raise some capital for home improvements, again I was off work due to anxiety and stress and again I was told I had to take out yet more PPI to cover me for the extra costs involved with the new mortgage, your representative John Newall arranged another two policies for the PPI at a cost of £304.90 for the policy dated 07 June 2005 until 06 April 2010.

And £470.00 for the policy dated 09 March 2010 until 08 May 2011.

I now require a full refund of the costs of these policies from your company £4045.90p plus contractual interest at 8% Total £4941.21.

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets.

I will give you 14 days to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment.

If you do not respond, or you do not respond positively, within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

After that, there will be no further communication from me and I shall issue a claim at the expiry of the second deadline.

Yours faithfully,

Mr Wobbles

I would add this onto your letter, just as a final Kick..lol

1) You intend to submit a Comlplaint to the FSA and the OFT if they fail to respond in a possitive Manner within 14 Days.

Good Luck

Ian

lol ok thanks

will put that in now and then print ready for post office first thing in morning.

Im gonna send it to the address listed with companies house just in case the one i have is no longer valid

Will be very Intersesting to see what response you get from the.. By writing what they have written I think they are in trouble..lol

Ian

lol thats what I thought

should be fun chasing this one up

Hello Wobbles,

Glad you got hold of Reidnet. He is great .

You have stated

I now require a full refund of the costs of these policies from your company £4045.90p plus contractual interest at 8% Total £4941.21.

Was that the interest rate on the Mortgate? Are you aware of the rate just for the ppi.?

Interest rates are a bit complicated I don't fully understand them, but I just want you to double check the interest rate so you are not selling yourself short.

Good luck with your claim

I think the PPI on the mortgage was 7.6%

so hopefully im not selling myself short by asking for 8%

Hello, No I absolutely agree and then if it ever did get to the court stage you can then charged them another 8% on top.

well i didnt get round to posting the letter until saturday morning.

sent it recorded delivery

I will update as soon as they respond. if they start with the phone calls again im just going to say im not willing to discuss it on the phone and they shouls respond to me in writing.

oh my god I am in shock

received letter from them this morning that starts with them explianing my concerns, they deny mis selling.

then further on they say:

To resolve this matter, we are prepared to offer the following settlement: - cancelation of the policy ADWXXXXXX (£470) as this policy has not started, this policy can be cancelled before it is incepted, cancellation of the policy ADXXXXXXX (£304.90) from the date of inception and cancellatioin of the policy ADXXXXX^ (£3271) from inception.

In addition we are prepared to offer an interest payment, relative to the rates affected on your mortgages, equating to an amount of £685.34. providing a total refund of £4731.24

If you would like to accept these offers, then I would be grateful if you could signand complete all the enclosed authorities and return in the enclosed envelope. upon reciept of which your refund can be applied.

This is our final response letter.

Yours sincerly

Mike Aburrow

I think I should accept rather than risk losing it for an extra £209.97

which is the difference in what I asked for

Oh nearly forgot Thank you to everyone for your help especially REIDNET you have been a major help with this, will donate as soon as funds are cleared, if it wasnt for this site and all the helpful people on here i wouldnt have had a clue I could claim it back:D :D

well done wobbles

Oh nearly forgot Thank you to everyone for your help especially REIDNET you have been a major help with this, will donate as soon as funds are cleared, if it wasnt for this site and all the helpful people on here i wouldnt have had a clue I could claim it back:D :D

HOW WONDERFUL,

I am so so happy for you, well done. It is so nice to hear of your great news. .

right here we go agian

afer reading through what they want me to sign im a little concerned as to have they have worded it.

We hereby confirm that matters raised in our letter received at AWD Home Finance on the 12 March 2007, have been satisfactorily addressed by AWD Home Finanace Ltd's letter Dated 16th March 2006 upon cancellation of our Mortgage Payment Protection Insurance policies, and payment of the sum of £685.34 relating to the interest incurred on our Mortgage Payment Protection Insurance policies.

Signed

Date

Then there are 3 sheets to sign for each policy for refunds in to our account.

This is the replacement letter I intend to send to them.

Does it sound ok?

Re:Compliant

Dear Mr Aburrow

Thank you for your letter dated 16th March 2007, We are writing to inform you we would be happy to accept your offer of settlement, cancelling the policies and refunding the premiums: ADM-XXXXX(£470.00), ADM-XXXXXX (£304.90) and ADM-XXXXX(£3271.00). We enclose the authorities to cancel the policies and refund the premiums to our account.

You do not state in your letter how the interest of £685.34 will be paid to us, please could you forward a cheque to us made payable to Mr C T & Mrs A D Wobbles.

We enclose the Authorities to cancel the policies and refund the premiums into our account.

As soon as the amounts totalling £4731.24 have cleared in our account we will forward your template letter (the contents of which have typing errors).

received another letter this morning from them.

Dear Mr & Mrs Wobbles

I refer to your recent letter, enclosing the cancellation authorities for your Mortgage Payment Protcetion Insurance (MPPI) policies.

The cancellation of your MPPI policies is currently being actioned, and the refunds will be transfered into your nominated bank account shortly.

We are unable to issue a cheque for the interest payment until the appropriate authority has been received, and I have therefore enclosed a revised authority for your signature and return. A completedd authority is regarded as acceptance by the client of the resolution offered, and ultimately conclusion of the compliant made.

One the revised authority has been received a cheque will be sent to you in the names of Mr C T & Mrs A D Wobbles, as requested.

I look forward to hearing from you shortly.

Yours sincerely

Mike Aburrow

For some strange reason I just dont trust them, thats why I never sent the first form back to them, am I being paraniod.

If i sign what they want me to sign im saying my compliant has been dealt with to my satisfaction, (until i have the money cleared in my bank account it hasnt been dealt with to my satisfaction)

Does anyone think they will cough up if I sign the form and send it back, im worried they will drag it out for weeks or even months.

Any advice greatly appriciated ( I know I cant spell )

received another letter this morning from them.

 

Dear Mr & Mrs Wobbles

 

I refer to your recent letter, enclosing the cancellation authorities for your Mortgage Payment Protcetion Insurance (MPPI) policies.

 

The cancellation of your MPPI policies is currently being actioned, and the refunds will be transfered into your nominated bank account shortly.

 

We are unable to issue a cheque for the interest payment until the appropriate authority has been received, and I have therefore enclosed a revised authority for your signature and return. A completedd authority is regarded as acceptance by the client of the resolution offered, and ultimately conclusion of the compliant made.

 

One the revised authority has been received a cheque will be sent to you in the names of Mr C T & Mrs A D Wobbles, as requested.

 

I look forward to hearing from you shortly.

Yours sincerely

Mike Aburrow

 

For some strange reason I just dont trust them, thats why I never sent the first form back to them, am I being paraniod.

 

If i sign what they want me to sign im saying my compliant has been dealt with to my satisfaction, (until i have the money cleared in my bank account it hasnt been dealt with to my satisfaction)

Does anyone think they will cough up if I sign the form and send it back, im worried they will drag it out for weeks or even months.

 

Any advice greatly appriciated ( I know I cant spell )

Hi,

sorry to hear its going on and on

Maybe hang fire back a bit till the premiums etc have cleared in your account and then see if you trust them with the interest bit. Its terrible that they make you feel like this.