*UPDATE* cinch have finally got back to me and have booked my car into the main dealership to have this looked at, they also wanted me to drive it there which I refused unless they gave me written permission to wave myself of any liability if this causes more damage to the engine, then they have now agreed that they will get my vehicle recovered via RAC tow truck to take it to the garage ….. I asked about a courtesy car but they have said that they will only provide one for a maximum of 7 days ….. my car has already been out of action for 14 days and no date set as of yet when main dealership can book my car in (in one the earliest date was 23 April) on a whole it seems as though they are taking responsibility for this issue as the evidence I have provided proves well beyond any doubt that it was there when I bought the vehicle and it is very UNSATISFACTORY condition….. in regards to a courtesy car for the time being if cinch will only provide me with one for 7 days will I have more luck in my finance provider as I am paying them for use of the car not cinch? Do they have to provide me with a courtesy car as I’m still making monthly payments for a car I can no longer use which is their issue ? thanks again

Am I within my rights to demand to send the car back to the finance company or at least threaten that to get things sped up how do I appeal to the courts or do I have to send some sort of letter/email regarding the court claim papers

Ok amazing so what do u think I should do next and how do I go about this … I can’t wait much longer without a car as I have 3 children’s and also paying high monthly payments on this car… Again I don’t really understand what I have to do to push them along or the process but I am willing to do anything to make sure this is resolved ASAP what do you think their next step will be and how I can prepare and counter that? thanks so much for your help again

I have had to send them over documents in regards to everything I have and proof of the problem when I first reported it and everything I have told them about including emails written regarding the first report in which they claimed to be a faulty service report from previous owner as to why the oil must be low so soon after a service… yes the documents I found in the car was hidden under the seat and was from cinch/BCA themselves and their reports on the car … one price of documentation has 2 of the same fault codes in which was also present this time and they both are to do with the cylinders misfiring in the engine… on the last service the spark plugs were changed in which the car was sold pretty soon after …. there were advisory’s in the services of things that wasn’t done lastly one document claimed the front/engine/air con gas was inoperative and was under investigation but never completed

Hi thank you or reviewing this and assisting me… the car is a PEUGEOT 3008, 67 plate and has done 43k miles I bought it when it was on 38k miles I paid £17200 for this vehicle in august 2023 it has an MOT which was done 8th June 2023 while In possession of either cinch or BCA as per the paperwork they left in the car (they didn’t realise -along with documents showing previous fault codes to do with the engine) I bought this from Cinch and I’m not to sure where they are based as the car was delivered … the car is parked up outside my property, and has been there unmoved since the RAC came out and got me home (02/03/24)…. It is drivable as the engine turns over but as per the RAC report and mechanics inspection is that do not drive as problem could seize the engine and RAC will not recover again for same issue they only cleaned the oil from the spark plugs to get the car home safely . Although I do not want to drive it either knowing that the problem is as severe as it is it’s unsafe to do so… I had a mechanic come out and inspect it and after reviewing everything and running test on the vehicle he deemed it to be the piston rings are leaking into the cylinder3 for a significant amount of time for the oil to be effecting the spark plugs and causing the car to go into limp mode and throw the codes it did …. I have contacted the finance company today (ALPHERA FINANCE) and explained it all to them they have escalated it and seemed pretty helpful and positive with the evidence I have provided them a resolution can be resolved …… (although I’m sure they also will try and wiggle out of it any which way they can given a chance)

Thank you very much I hope so …. Any help in what my next steps should be as I have already made contact with cinch and awaiting their reply? No doubt they will refuse anything to do with it so I want to be prepared to go onto the next steps asap

The car was delivered to me on the 11/08/2023 and I reported this problem on the 08/09/2023 so 29 days so yes within 30 days just

I bought the car in august 2023 so I have had the car for 7 months ….. it had 3 months warranty and I reported the first fault within the first 4 weeks which was neglected by them and now has caused the engine to seize ….. it is a Peugeot 3008 43km miles on clock 67 plate

Ok I have only just been told that it is the piston rings which now make sense that it was the case when the first ever issue was raised ….. I shall get onto Alphera finance in the morning and get their correct department who I shall write to and get on the case…. I assume I shall still carry on making payment ect…. Do that have a set time to reply to me or process as I am very naive and never done anything like this prior thank you so much for your assistance also

So I can call them and tell them what has happened and they can either take the car back and refund me or replace with a new one?

It is a PCP finance agreement and company is alphera finance ? what do you mean not my car not my problem please explain I don’t understand

I bought a car from cinch in august 2023 and a month later I had a “engine oil low” light come up on dash I contacted cinch who said and I quote “Thank you for getting in touch, I'm really sorry to hear you are seeing a low engine oil message on the dash. We do not usually cover services as we have service history showing it has been serviced, however on this occasion, I believe the previous owner has misled us with the service history. I am therefore happy to cover the cost of a service, you should receive a confirmation booking date from Halford's within 48 hours. This was their resolution to that problem which I went with as they are the experts since then it appeared again on my dash 6 weeks ago, I topped up the engine oil last week my car broke down, when RAC came out and checked the piston rings on the car have been leaking oil into the cylinder for a significant amount of time as the spark plugs have been burning oil. This now explains why the engine oil light came on when I first bought the car…. I have now ran out of warranty with cinch but after now scanning through all the paper work I received with the car there is fault readings that have happened prior in March 2023 which suggest that it has been going on since then ….. Do I have a leg to stand on in getting them to cover the cost of the engine replacement as the problem was obviously there when I bought the car and down to them suggesting it was a dodgy service, it has only made the problem worse and not resolved the reason as to why it was low? Also I have noticed that they didn’t actually get it serviced they only paid for an oil and filter change? I am now still left with £16k worth of finance remaining on the car and it doesn’t work as it needs a new engine? What is the best way to resolve this