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    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email. <<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
    • now read my post again carefully.. dx  
    • Thanks. I often use this free site  https://www.sejda.com/compress-pdf  for work to compress PDFs. If it's no good, as you say, split it, and we'll do the biz at this end tomorrow. Knackered here - more in the morrow.
    • This is the covering email response (all personal details removed) - the pdf with all the info is 8mb - too big to upload - I'll need to split it and redact it tomorrow. Dear, We write further to your recent correspondence. We note from this that you have submitted a Request for Access pursuant to Article 15 of the UK General Data Protection Regulation (UK GDPR). We wish to confirm that the response provided below, and via the enclosed documents, concerns the Parking Charge referenced above. This data is provided on the basis that we note that you have already been identified as the registered keeper of the vehicle in question in relation to the dates of 22nd August 2023 and 11th September 2023 and therefore we can be satisfied, to the standard required, that the data collected and processed in respect of that vehicle on that date is personal data pertaining to you. We can confirm that your name and address were provided by the DVLA on 26th August 2023. This data was provided as you were identified as the registered keeper of vehicle in respect of a breach of the parking terms and conditions that took place within Mary Street, Carlisle on 22nd August 2023 Parkingeye can confirm that we issued a total of 5 items of correspondence to yourself to date prior to any further recovery or legal action. The address used was the address as held by the DVLA for the Registered Keeper of the vehicle. As no response was received to any of the correspondence sent, Parkingeye contacted a tracing agent to obtain any potential alternative address. To which end, an alternative address for yourself was provided and further items of correspondence were sent. Please note, whilst Experian are a credit referencing agency, no credit check has been undertaken in relation to this Parking Charge. We only utilise their tracing service in order to obtain alternative contact details. For clarity, personal data sent to our tracing agent is done so via an encrypted transmission route, therefore we do not hold physical copies of the same. The categories of personal data we send to them is your name, address and vehicle details. As Parkingeye did not receive any response to the correspondence sent, we entered into legal proceedings on 8th January 2024 in order to recover the outstanding sum owed for the Parking Charge and further costs were incurred. We can confirm that your name and address were provided by the DVLA on 15th September 2023. This data was provided as you were identified as the registered keeper of vehicle in respect of a breach of the parking terms and conditions that took place within Mary Street, Carlisle on 11th September 2023 . Parkingeye can confirm that we issued a total of 5 items of correspondence to yourself to date prior to any further recovery or legal action. The address used was the address as held by the DVLA for the Registered Keeper of the vehicle. As no response was received to any of the correspondence sent, Parkingeye contacted a tracing agent to obtain any potential alternative address. To which end, an alternative address for yourself was provided and further items of correspondence were sent. Please note, whilst Experian are a credit referencing agency, no credit check has been undertaken in relation to this Parking Charge. We only utilise their tracing service in order to obtain alternative contact details. For clarity, personal data sent to our tracing agent is done so via an encrypted transmission route, therefore we do not hold physical copies of the same. The categories of personal data we send to them is your name, address and vehicle details. As Parkingeye did not receive any response to the correspondence sent, we contacted our recovery agent in order to recover the outstanding sum owed against the Parking Charge. For clarity, personal data sent to our recovery agent is done so via an encrypted transmission route, therefore we do not hold physical copies of the same. The categories of personal data we send to them is your name, address and vehicle details. We can confirm, in line with s.(1)(h) of Article 15, that no automated decision-making or profiling, referred to in Article 22(1) and (4), has been undertaken in relation to personal data in this case. We note that Article 22 states as follows, “The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her”. We can confirm that you have not been subject to such a decision and that the processing falls outside the scope of Article 22. Any automated checks undertaken by Parkingeye in relation to ANPR data will only result in a decision not to issue a Parking Charge. Should the ANPR data we process indicate that a breach of the parking terms and conditions has taken place, any subsequent decision to issue a Parking Charge will require that data to pass through a substantial checking process that includes human intervention. Please note that the UK General Data Protection Regulation provides the following further rights:   •             The right to request from Parkingeye access, rectification or erasure of your personal data; •             The right to request from Parkingeye restriction of processing of your personal data; •             The right to object to the processing of your personal data.   Please note that some of these rights are not absolute and will only apply in certain circumstances. We will review each request we receive in respect of these rights. We do not have to agree with a request but if we refuse, we will still contact the data subject within one month to explain why. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). For further information, please refer to the ICO website, www.ico.org.uk. You may also seek a judicial remedy. For further information about your rights as a data subject, plus information about the categories of data we process, data transfers, the legal basis for our processing, and the purposes of processing, please visit: https://www.Parkingeye.co.uk/privacy-policy/   Yours sincerely,   Parkingeye Privacy Team
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EMERALD HOUSE OF CARS/Warranty Administration Services/CRYSTAL WARRANTY - paying for an extended warranty but wont pay for faults within 6mts of ownership


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I purchased car about 3 months ago, took an extended warranty out through the garage ( silly now I know.), called the warranty company as car developed a fault . I have what they call a gold cover £98 monthly payments and I’m covered for sensors. ( sensors fault) Warranty told me to take car to garage which i did but unbeknown to me I paid the invoice and sent to warranty company and now they are saying they didn’t approve the repair so will not be paying out, I’ve disputed this and they have gone to the garage I purchased car from who subsequently has also sided with the warranty company. So In just over 3 months I’ve paid the warranty company nearly £400 plus £170 in repairs to my car. Now today 1 day later my computer on car is telling me another sensor has gone. Am I protected at all with a warranty? I’ve received a really condescending email response from the warranty company and I need to know how to go about this before I respond. 
thankyou. 

I purchased car about 3 months ago, took an extended warranty out through the garage ( silly now I know.)

called the warranty company as car developed a fault .

I have what they call a gold cover £98 monthly payments and I’m covered for sensors. ( sensors fault)

Warranty told me to take car to garage which i did but unbeknown to me I paid the invoice and sent to warranty company and now they are saying they didn’t approve the repair so will not be paying out,

I’ve disputed this and they have gone to the garage I purchased car from who subsequently has also sided with the warranty company.

So In just over 3 months I’ve paid the warranty company nearly £400 plus £170 in repairs to my car.

Now today 1 day later my computer on car is telling me another sensor has gone.

Am I protected at all with a warranty?

I’ve received a really condescending email response from the warranty company and I need to know how to go about this before I respond. 
thankyou. 

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Please will you name the company, and give us details of the car – make, model, mileage, name of the repair garage – et cetera.

Also tell us something about the extended warranty that you bought. I hope you do realise how unnecessary this was.

Also, in terms of the vehicle, how did you pay? Did it have a new MOT? If so who issued the new MOT?

That lot for starters

Also, you have posted your story in a solid block of text. This is unhelpful for people using small screens such as telephones.

Please will you space out your post properly so that it is easier for people to deal with when they want to help you

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god..

a £100pcm for a useless warranty you didnt even need in the very 1st place.

under your consumer rights the retailer is your target, as the faults have developed within 6mts. their problem not yours BUT>>

how you get your moneyback paid to date from this useless warranty and what you have just pai for a repair that wasn't yours to pay anyway is gonna get interesting.

who is the dealer please....name and shame

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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FIRST OFF !! Sorry didn’t realise posting this way made it difficult for others to see.

I purchased a 2014 Titanium x Ford Kuga from a company called EMERALD HOUSE OF CARS based in Birmingham. 

the vehicle has just over 100,00 miles on the clock. 

I travelled from the South west to collect the vehicle. 

I bought the vehicle in July 2023 with a new Mot. 

I paid by bank transfer so the vehicle is not on finance. 

I took a warranty out through the garage with a company called warranty administration services, also known as CRYSTAL WARRANTY 
 

I took the warranty out Because driving home in the vehicle, it went into limp mode so that was my first issue, I took it to a garage local to me, I paid invoice, and the garage paid me back with no issues..end of.

The cover i have ( gold) covers a lot and the sensor’s which is what had gone on the car.

I pay £98 monthly and this is made through my bank card. 

then the ABS, anti skid and engine management light came on, I called the warranty company, they told me to take it to vat registered garage .

I paid the invoice £153.60 and tried to upload the claim via the claim’s link on the warranty website but the site would not work .

I emailed the invoice to the warranty company to get a response that they did not agree to the repair and so will not refund me what I had paid. 


Below first response from warranty company. 

Quote

 

I have passed your retrospective repair details forward for consideration, however, unfortunately as the repair has not been authorised it has been declined leaving us unable to assist with the associated costs.

If you have any further issues with the vehicle please ensure the repairing garage contacts our claims department on 01522 513833 for authority before they proceed with any claim.

I am sorry but we cannot assist any further with this matter.

 

....

DX100:

you don’t need to make me feel any more useless than I feel right now.

I thought i was doing the right thing, covering myself as I had issues with a previous car and I rely on the car as I have a daughter with brain injuries that needs urgent hospital treatment at times!!! 

I have never felt so gullible, I can normally research rights and work with it but I’m stuck with extended warranties and if I have any consumer rights . I didn’t know i had to get the garage to call the warranty company first and ask permission to complete repairs.

 if they declined the repairs the payment would still fall on me anyway ? 

 

 

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Please stand by for a reply later or tomorrow

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  • dx100uk changed the title to EMERALD HOUSE OF CARS/Warranty Administration Services/CRYSTAL WARRANTY - wont pay for faulty sensors failures within 6mts of ownership

im not here solely to post advice specific to your situation.

this is a forum that anyone with an internet connection can read, member or not and is found mostly via a search engine, so someone withe the same or like issue with the named companies (thread title updated) get get ahead of the curve when buying a car 

part of our job is to point out the disgusting ways car traders , warranty companies etc etc -  to say a differing word 'pull the wool' over most joe public car buyers.

and i bet it was only something like an abs sensor on one of the rear hubs. <£15 from suppliers , and can be changed with a torx bix. oh and they charge almost £100 i bet to use their 'diagnostic machine'

 i see @BankFodder has posted our buyer guide so i won't go further......its a sad read but most boxes appear to be already ticked shall we say.

now what can you do....

one wild idea but 1st..please..

1 hour ago, Parrot lover lou said:

the vehicle has just over 100,00 miles on the clock. 

is this 100k or 10k miles please?

 

1 hour ago, Parrot lover lou said:

I took the warranty out Because driving home in the vehicle, it went into limp mode so that was my first issue,

you took this extended warranty out before you left the garage after paying for the 2014 Titanium x Ford Kuga

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Firstly, you need to understand that we aren't only advising you but we are also advising everybody else who come to this forum and who happens to find your thread and reads the information there.
This means that everybody benefits from what is happening here including our information relating to the unnecessary expenditure on extended warranties – et cetera.

I have posted a video above. If you haven't seen before then I hope you watch it and although maybe it's a bit late in the day, you can see that your mistakes have ticked almost every box.
In terms of feeling useless and gullible – you are in good company. There are thousands of people who make exactly the same mistake.

Comparatively few of them managed to find this forum. Maybe you're one of the lucky ones because we will help you.

The first thing is that I understand that this most recent fault has just developed and that means that it is within six months of the date of your purchase.

Any defect which manifests itself within the first six months gives you the right to reject the vehicle and insist on refund subject to the right of the garage to carry out a repair. They have a single opportunity and if they refuse or else if the repair fails then you have the right to reject.
Don't imagine that there is some magic here. Getting the garage to conform to the right takes a lot of work and may be a legal action.

So the first thing you should do is you should write to the dealer. Point out that you have a fault. Tell them that you are giving them an opportunity to arrange a repair and if they refuse or if the repair fails then you are rejecting the vehicle.

Even if you don't to reject the vehicle, send the letter because it reserves your position.

If you want you can post a draft of a letter here and we will have a look and suggest amendments.

In terms of the money already spent, it is reasonable to try and  to recover at least some of it.

The garage you went to was recommended by the warranty company – is that correct?
I think we can issue a claim against the warranty company with a good chance of success or at least an offer of some settlement which will make you feel better about it.

Begin by sending the letter to the dealer – as I have said, post a draft here so we can have a look.

==============

And I have just noticed I have crossposted with my site team colleague – but we seem to be on the same page in terms of our comments

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  • dx100uk changed the title to 2014 Titanium x Ford Kuga - EMERALD HOUSE OF CARS/Warranty Administration Services/CRYSTAL WARRANTY - paying for an extended warranty but wont pay for faulty sensors failures within 6mts of ownership

Also, you haven't told us who did the MOT? Where they close to the dealer or were they even the dealer themselves?

We do need this information. We don't ask you these questions for fun.

Have you had any kind of independent inspection since you bought the vehicle?

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The MOT was carried out by the dealer themselves.

The vehicle has done just over hundred k miles.

I have not had an independent inspection done and the garage was a garage of my choice due to Emerald house of cars being in Birmingham and me living in Plymouth. 
 

 

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sucuse me asking,.....

what was the ACTUAL 1st fault please.

and for 2nd second too.

can you put the invoices or quotes up in ONE multipage  pdf 

read upload.

if the faults were potentially dangerous then you might well have them here as they did org the mot.

you say you have that in full?

if not download the MOT t from the .gov site and post that up too. here.

dx

  • I agree 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Please can you tell us the exact sequence of events leading up to the purchase of the vehicle.

Please will you also upload the email that you received from the warranty company.

Are you still paying for the warranty?

Have you looked at the terms of the warranty? And does it say anyway but they must approve any work before having it done?

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  • BankFodder changed the title to EMERALD HOUSE OF CARS/Warranty Administration Services/CRYSTAL WARRANTY - paying for an extended warranty but wont pay for faults within 6mts of ownership
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