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    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
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Orange billing issue


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My sister has an Orange contract and she was on one of their Premier 600 monthly contracts. This tariff gives you 600 minutes a month anytime/any network.

 

After 6 months she asked to be downgraded and she asked details about their Orange Value Promise T-Mobile EQ Freetime 750 tariff. She was told that this tariff gives you 750 off-peak minutes. What they failed to tell her was that these minutes only applied when calling other Orange numbers.

 

She got her bill today and it is asking her to pay almost £500! She phoned Orange and they said they will get back to her on the issue. What can my sister do to sort this situation out?

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Guest Lueeze

She would have been sent an agreement for the new tariff, I used to work for Vodafone, and know this tariff is only Orange and Land lines.

 

Can she check if she was sent an agreement?

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She would have been sent an agreement for the new tariff, I used to work for Vodafone, and know this tariff is only Orange and Land lines.

 

Can she check if she was sent an agreement?

 

No they didn't. I have several lines with Orange and I don't think I've ever been sent anything when I've changed my tariff.

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Guest Lueeze

They should have provided the information in a letter as far as I know, I will ask Spiceskull later for you as he knows about telecomes too!

 

Lou x

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  • 4 weeks later...

Just to update. Orange waived any charges for peak time calls my sister made. Seem to have botched a little bit as they said they cleared it up to May 10 but her latest bill has about £20 worth of calls from just before this date. Will need to speak to them again.

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Orange are S**ts. I'm surrprised you got anywhere with them. My GF had a contract with Orange and they over charged her by about £80. They wanted her to pay £166 but she worked out she owed them £85. Took 18 months to sort out and Orange ended up admitted they were in the wrong after getting OFCOM and T Standards involved. Thing is they put a Default notice on her during the dispute and are now unwilling to remove it even though it was there fault in the fist place.

NatWest:

**£466.28 Settled In Full 21/08/06**

Halifax:

**Full settlement of £107.52 offerd and accepted 25/10/06**

GE Money:

**£48 settled In Full 19/09/06**

Barclays Bank:

**Full settlement of £90 offered and accepted on 24/10/06**

Alliance & Leicester:

**£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**

 

"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya"

"Learn the gifts of all sights, or finish in the dance of the fallen gods."

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  • 1 year later...

My father has been getting charged by Orange Broadband (previously Wanadoo) for the last 9 months eventhough he migrated to Sky Broadband 9 months ago. He got issued with a MAC code and it was given to Sky and the transfer took place smoothly.

 

He has complained to Orange who said that they were charging him as they thought he was a user who was connected but not using their service! They blame Sky for not informing them that we had switched over. Sky claim it is Orange's fault.

 

To me it seems pretty obvious that Orange are the ones to blame. Sky suggest contactin OFCOM. I would rather give Orange 7 days written notice to pay up before I go to the Small Claims Court.

 

Please give me your opinions on the best course of action.

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If Sky did not need to use the MAC code, if they are using LLU, then Orange would never have been informed by them that you had changed. LLU is when the ISP has their own equipment in the exchange so it does not matter if someone elses marker is on the line.

Try to find out from Sky if this is the case, then go back to Orange and tell them that this was not explained to you when you asked for the MAC code. They will probably try and say that it is not up to them to tell you this, however the fact that yoy have asked for the code shows your intent to disconect from their service, so on those grounds you can ask for a refund.

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  • 2 years later...

I signed up with Orange Mobile broadband in August 2009. I have received two bills for 6 weeks usage of £969.15. My limit was 3GB per month and I have been with Vodafone before this and never exceeded their limit.

Basically, I have been using my connection to access my mail and facebook and a few Windows updates (downloading around 0.2 GB/month)

 

I have declined the invoices but according to their customer service they have already given me a bad credit report.

Have sent an email to Jackie O'Leary (vice president of Orange Personal Communications). After that I got contaced by Executive department. First they offered me 25% off, when I did not agreed to that, the next offer was 50% off. I offered them to pay 25% and have a written document that I would not receive any bad credit report. At this point they are not willing to offer me that.

To me this totally outrageous, I know I am not responsible for the 19GB they claim I have been using. In Executive department they said that the case might be that I left the dongle in the computer over night and that is has been updating internet during that time.

 

I believe there is a major fault in Orange billing system and from what I learn many people share the same experience.

 

The next step for me is to send an email to BBC Watchdog and as many news papers as I can. I am not going Orange get away with charging me this amount and claim it is correct and also give me a bad credit report while I am in a dispute of there outrageous invoices.

 

If anyone are having problem with excessive and outrageous invoices from Orange please contact me via email ([email protected])

Together we can make complaint to CISAS (the organisation who deals with issues regarding Orange)

 

/Emil

:mad:

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  • 1 month later...

Even I am having the same problem. I use an accesscode to dial call internationally. but recently I got a bill for about £800. Does anyone know what I should do? How can I email Jackie does anyone have her email add please

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Even I am having the same problem. I use an accesscode to dial call internationally. but recently I got a bill for about £800. Does anyone know what I should do? How can I email Jackie does anyone have her email add please

 

I'm not certain what her email address is but I do believe Orange's price guide does state calls to calling cards aren't included in your minutes.

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  • 9 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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