I am sorry to hear about your bad experience. I was in the same situation when I first got their bills, I thought something had gone wrong with my network. But after using Mobile Broadband for a couple of years with three different providers - the usage with my dongle with Orange was high from day 1 up until they disconnected it. I don't think I am responsible for that - I have NOT changed my Internet behaviour and when I then choosed 3 Mobile Broadband after I had no problem using the same computer. There are so many people that are experiencing problems with them. They said in Citizen advice bureau that they have had a few cases with them as well, only in Camden. Decline the invoices, question their billing. That is all I can advise.

Thanks for the advice. I will seek legal advice before I act at this point. /Emil

Yes. Even though I have not read all the terms and conditions of Orange Mobile Broadband I do not believe you should be reliable to pay them £961.73 for six weeks fair usage of their internet service. Other customers of Orange Mobile Broadband claimed to have had a fair usage of internet have witnessed in forums about having received outrageous bills as well. I am in a strong believe that something gone completely wrong with their tracking of my usage. If I do pay them now I will receive a bad credit report for a delayed payment. If I fight for it and a third party judge in their favor I end up paying and receive a bad credit report. A bit of a catch 22 I'd say.

I would suggest to put a consumer view into this; is it right to charge someone almost 1000 pound only for browsing internet over six weeks?

Orange offered me to pay 50% off the charges with no guarantee that they will not give a bad credit report if I agree to pay(!) The proof they sent me so far is data usage and I am sure that these usage reports are the same as what the dongle tell me. They explain the high charges by telling me I have left the dongle in the computer over night, and the dongle has updated itself. I am sure I am not the only one of thousands of Orange Mobile broadband customer who has experienced this (been reading quite a few reviews of their Mobile broadband saying the same thing as I do) They are unwilling to provide me with information of websites that has been browsed or files that has been downloaded. They are being very difficult to deal with I'd say.

Before this I was using Vodafone for 18 month, the usage was never above 3 GB a single month! Checking the usage report from Orange tells that usage is high from the day one up until the service was disconnected. Many, many others are writing about the same thing on this site Orange Mobile Broadband - Best deals, offers and reviews. I am hundred percent sure that I have not used the 19 GB data that they claim. I have not been doing any downloading, only used my internet for Facebook, checking mails and regular browsing. Nothing in my online behaviour has changed. If you put so much trust in a company, then I suppose that is good for you. But I am afraid that I have lost all my trust in Orange.

I know I have not downloaded 19 GB in six weeks time. Many people seem to share the same experience with Orange Mobile broadband. The comparison between Vodafone and Orange is quite good to do, because from day 1 up until the service was disconnected the usage was high to the extreme with Orange. From a simple google search I found at least 15 people describing the same thing. And that is probably just the tip of an iceberg.

I signed up with Orange Mobile broadband in August 2009. I have received two bills for 6 weeks usage of £969.15. My limit was 3GB per month and I have been with Vodafone before this and never exceeded their limit. Basically, I have been using my connection to access my mail and facebook and a few Windows updates (maybe 0.2GB downloading per month) I have declined the invoices but according to their customer service they have already given me a bad credit report. Have sent an email to Jackie O'Leary (vice president of Orange Personal Communications). After that I got contaced by Executive department. First they offered me 25% off, when I did not agreed to that, the next offer was 50% off. I offered them to pay 25% and have a written document that I would not receive any bad credit report. At this point they are not willing to offer me that. To me this totally outrageous, I know I am not responsible for the 19GB they claim I have been using. In Executive department they said that the case might be that I left the dongle in the computer over night and that is has been updating internet during that time. I believe there is a major fault in Orange billing system and from what I learn many people share the same experience. The next step for me is to send an email to BBC Watchdog and as many news papers as I can. I am not going Orange get away with charging me this amount and claim it is correct and also give me a bad credit report while I am in a dispute of their outrageous invoices. From an online search I've found that there is a huge number of people having difficulties with Orange Mobile broadband billing system at the moment. Together we can make a huge complaint to CISAS (the organisationwho deals with issues to Orange) /Emil

I signed up with Orange Mobile broadband in August 2009. I have received two bills for 6 weeks usage of £969.15. My limit was 3GB per month and I have been with Vodafone before this and never exceeded their limit. Basically, I have been using my connection to access my mail and facebook and a few Windows updates (downloading around 0.2 GB/month) I have declined the invoices but according to their customer service they have already given me a bad credit report. Have sent an email to Jackie O'Leary (vice president of Orange Personal Communications). After that I got contaced by Executive department. First they offered me 25% off, when I did not agreed to that, the next offer was 50% off. I offered them to pay 25% and have a written document that I would not receive any bad credit report. At this point they are not willing to offer me that. To me this totally outrageous, I know I am not responsible for the 19GB they claim I have been using. In Executive department they said that the case might be that I left the dongle in the computer over night and that is has been updating internet during that time. I believe there is a major fault in Orange billing system and from what I learn many people share the same experience. The next step for me is to send an email to BBC Watchdog and as many news papers as I can. I am not going Orange get away with charging me this amount and claim it is correct and also give me a bad credit report while I am in a dispute of there outrageous invoices. If anyone are having problem with excessive and outrageous invoices from Orange please contact me via email ([email protected]) Together we can make complaint to CISAS (the organisation who deals with issues regarding Orange) /Emil

I signed up with Orange Mobile broadband in August 2009. I have received two bills for 6 weeks usage of £969.15. My limit was 3GB per month and I have been with Vodafone before this and never exceeded their limit. Basically, I have been using my connection to access my mail and facebook and a few Windows update (0.2GB a month maybe) I have declined the invoices but according to their customer service they have already given me a bad credit report. Have sent an email to Jackie O'Leary (vice president of Orange Personal Communications). After that I got contaced by Executive department. First they offered me 25% off, when I did not agreed to that, the next offer was 50% off. I offered them to pay 25% and have a written document that I would not receive any bad credit report. At this point they are not willing to offer me that. To me this totally outrageous, I know I am not responsible for the 19GB they claim I have been using. In Executive department they said that the case might be that I left the dongle in the computer over night and that is has been updating internet during that time. I believe there is a major fault in Orange billing system and from what I learn many people share the same experience. The next step for me is to send an email to BBC Watchdog and as many news papers as I can. I am not going Orange get away with charging me this amount and claim it is correct and also give me a bad credit report while I am in a dispute of this. I am happy to hear from other clients of Orange Mobile broadband experiencing the same as I. My email is [email protected] Together we are able to seek legal advice. /Emil