Hi all,

I sent a letter of complaint to Blackhorse on 16/10/06 regarding being mis-sold PPI on a loan taken out earlier this year. At the time of the application I was told that if I didn't take the PPI - no loan and as no other company would touch me (due to a default) I was backed into a corner and agreed to go ahead. Looking at the loan agreement prior to my letter of complaint, the figures were shocking, details below.

Loan amount £5000 (secured loan by the way) over 10 years

Total charge for credit £5270.80

Total that will be paid over the term £10,270.80

PPI purchase price £2233.78

Total charge for credit £2353.82

Total that will be paid over the term £4587.60!!!!!!!!!!!!

Considering I did my own digging around and can get the same PPI cover for £3.95/month instead of £38.23/month this is shocking.

Anyway, the whole point of this is I had a telephone call today from Blackhorse, they are cancelling the PPI straight away and reduced amount will apply from next month BUT no refund as they state that "in the policy summary, with the

t & c's sent before I signed the agreement it states that the PPI is optional". Now I cannot find this but in the agreement it does state "optional payment protection plan" and goes on to give the figures above.

They also say that I should have complained within 30 days of taking out loan as opposed to 6 months later and are quite adament that no refund is due!

I ended the call by saying I would look through all the loan info and put any further comments/complaint in writing.

So what I am asking - to anybody who may know - can I pursue a refund of premiums paid or should I be satisfied that I've managed to cancel the PPI????? I'm thinking I should have read the paperwork properly in the first place!

if you've been mis sold the ppi i would pursue the full amount.

threatien forwarding the complaint to relevant bodies

Was the loan agreed over the telephone or at their offices ?

If it was by phone ,I would issue a SAR under the data protection act to get copies of all info they have relating to the agreement, also state that transcrips or audio recording of telephone conversations are required.

Thats what I did and in fact so to speak and they have shot themselves in the foot..lol.

Have also sent you a PM..

I dont see how PPI can be reduced? But you havent advised how much they reduced it?

You have been paying the amount that they sold you and as agreed. Does this change now mean that you have signed a new agreement, does it mean that you have less cover, if not then what where you paying for up untilll now?

I just dont see how they can reduce your PPI. UNless the have reduced you to a not so high risk and if they have then how come they can accept you now at this rate and not then? what has changed?

If they were in thier right to charge the oiginal PPI i can't see Blackhorse changing it. its like giving money away and we all know how the banks work now, they dont give away anything..

I would look deeper into this,and get your S.A.R - (Subject Access Request) off as soon as possible.

BL:)

Hi breadline,

They haven't reduced the PPI, they have apparently taken it off the loan to leave just monthly repayments of the loan amount and interest itself, so now I am paying for a loan without PPI but they refuse to give me a refund of the PPI payments made so far as in their eyes I've had approx 6 months cover for what I paid to date! Does that make sense??

Anyway they were supposed to be sending me an ammended loan agreement to reflect the above but nothing received so far and I have decided that the SAR is the way to go. If they have set me up with a new loan I won't be happy!

Will send SAR this week and see if there is anything to strengthen my case.

mmm - defo take furthe raction if it was mis-sold...i have same issue but they wont even cancel mine - well i say they wont, they refuse to respond to my letters so i dont see how it will be canceled!

good luck with this - i will be watching intently!

Hi jo5ephedward5,

where have you been sending your letters, I sent mine to the complaints dept in Cardiff and got quite a prompt initial response but still awaiting that loan agreement!!!! I doubt its coming at all, also checked my online banking and they so say were going to ammend the DD to reflect the change in monthly payment - nothing different there either!!

Beware they do like to back you into a corner over the phone, in future I want their response in writing.

SAR going off today (thanks to Reidnet).

Good luck to all in this situation x

i sent it to a cardiff address - i called and asked where to send it and they said the general cardiff address.

i sent all stuff recorded and they are getting signed for the other end - just hear no response - i will be issuing a full SAR and copying my complaints to trading standards as soon as i have a spare £10 for them!

Keep on at them, they should respond as I've had a letter from them today acknowledging my sar and saying its been passed onto the relevant dept for investigation and reply! Came from Cardiff, got my fingers crossed they won't take too long over it.

Can someone move my thread to the PPI section please

Surprise, surprise, my monthly payment for Nov has gone out of my bank account and it is not the reduced payment as I had been advised. Still no response to my S.A.R - (Subject Access Request) or no ammended loan agreement to sign.

I get the feeling the sneaky ******** are up to something, by my calculation they have until 11/12 to respond to my SAR, In the meantime I'm being screwed!!!

well i have just cancelled my PPI and they have responded with no probs just sign this - it will be interesting to see if they do lower teh payment this month - i only posted the slip back today but my payment doesnt come out till the 1st!

Any luck jo5ephedward5???? Have your payments been reduced by the amount of ppi? Also the slip you had to sign - was this a new loan agreement or does your existing loan continue just minus ppi???

I'm unsure what Blackhorse are up to in my case, still no word!

the slip was my agrement to them canceling the PPI - its not been reduced yet but tbh as i posted it late they prob wont reflect in my payments till Jan - however i will be requesting back pay as i asked about it 2 payments ago!

Hi breadline,

 

They haven't reduced the PPI, they have apparently taken it off the loan to leave just monthly repayments of the loan amount and interest itself, so now I am paying for a loan without PPI but they refuse to give me a refund of the PPI payments made so far as in their eyes I've had approx 6 months cover for what I paid to date! Does that make sense??

 

Anyway they were supposed to be sending me an ammended loan agreement to reflect the above but nothing received so far and I have decided that the SAR is the way to go. If they have set me up with a new loan I won't be happy!

 

Will send SAR this week and see if there is anything to strengthen my case.

you have to ask for the informaton they hold about you under the consume credit act, they have 12 working days to respond if they dont then they are in breach themselves and cannot inforce the debt, look up the 'consumer credet act' and you wil be amazed what they have to comply with, me well they not sent mine and Black horse are one of the worse to respond to letters, i have been waiting a response since september lasr year and every month i send another. oh and dont forget your £1.00 fee when you ask for the request. good luck and i look out for your response.

you have to ask for the informaton they hold about you under the consume credit act, they have 12 working days to respond if they dont then they are in breach themselves and cannot inforce the debt, look up the 'consumer credet act' and you wil be amazed what they have to comply with, me well they not sent mine and Black horse are one of the worse to respond to letters, i have been waiting a response since september lasr year and every month i send another. oh and dont forget your £1.00 fee when you ask for the request. good luck and i look out for your response.

hi maggie hear need big help i am at ma wits end with blackhorse of my ppi insurance i have read some e-mails an d are just same situation i am in didnt pay the ppi was in arrears it was took off our loan but on the 18th june 2010 i,i was sent a letter stating my cheque for five thousand seven hundred and ninety sixpds was sent out,but its went down hill from there,payment protection partnership were helping me on my claim but blackhorse have went round every excuse not to pay me my money,and to top it all ppp are looking for there fee of me even though the kno i never recieved a penny i dont no what else to do thanks maggie

tell me did oyu get a company to deal with your PPI? black horse will ty to get out of it, but at the same time they did with us, it took 15 months to refund our money and finaly admitted it was 'not suitable for our needs' typical.

why is it they are giving some rfunds and not others? black horse are the owrse for rpsonding to letters, i have been writing 2 years and htey donet even botherm, but they will have a shock soon, im applying for a time order and unfaire relationshios between the customer an lender, and it is for them to proove their is no brakdown, since they not responded in two years i have an open and shut case. all letters sent via fax and recorded delivery.

yes but someome from blackhorse foned me yesterday explained everything after 5mths been on the phone sending recorded letters in bn ignored,eventually got it sorted with them,payment protection partnership got there wires crossed about the figure,i cancel the ppi i myself and blackhorse deducted the ppi which was on our account which was for the nxt couple of yrs to go ,so ppp told us that we were getting that figure but we hadnt paid it thats the figure that was canceled,lol hope am making sense,so blackhorse told me it was about 2grand if they agreed which they are not we would get back,they still say it was not mis sold but i have contacted fo so they dealing with it,ppp stil want there fee but n my eyes it was no win no fee as on there behave they got it wrong so they can take legal action against me thats were i`ll win then theres the new payment they gave u blackhorse we added it up over the months they said and we are paying more on that than our orignal loan that we agreed and signed for so the fight is still on