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    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
    • I've had a quick (well, quick for a thread of this length),  read of this thread and to be honest I'm struggling to make heads nor tails of the actual crux of the issue here. You seem awfully convinced that whatever is going on is worth the fight and the odds are in your favour but with how the thread has gone it seems that one trail goes cold so you simply move on to another in an attempt to delay the inevitable. All it does is end up digging holes and confusing others and yourself which means any advice given to you is completely pointless. I note that for the life of this thread there has not been any documentation or correspondence uploaded for people to have a look. Have you got any that you'd be willing to redact and upload for members to assist you? Right now, it seems people are shooting out advice while being in the dark because it's starting to become very difficult for people who weren't here at the start of this (including myself) to follow along. Right now, this whole thread is just hypothetical "He said, she said" and is going nowhere fast. Nothing more than basic advice can be given which, as you've sought out some legal advice, is likely not sufficient to actually come to any sort of conclusion. I, personally, am starting to agree with others that it may be best to consider bankruptcy and put the matter behind you.  
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Help please, I have done wrong, did not declare correct income for Tax credit


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Hi all,

 

I rcvd a letter from the compliance HMRC team, they found out that i claimed my income for 09/10 was £12,420 and but the figure from my employer was £28,760.

 

£28,760 was indeed my actual income. I have been asked to contact them urgently.I know am in in trouble, but am glad this is finally out. i have not been sleeping for days as i had been carrying this guilt with me since.

All these started when my child started nursery and all the WC +CTC +CHB used to pay for my child's Nursery fees. I am depressed, been crying as i don't know what to do.

 

Pls help. What do i say when i call the compliace team, will i go to prison?. will they notify my employer e.t.c?.....

 

I do not have any excuse, but i must say as i single working Mum, having to pay all the bills and getting my child to go to nursery while am at work, TC was my the only way to survive. i don't claim any other welfare benefits.

 

Please Advise me, what can i say to them when i call, or do i just keep quiet and let them send me an overpayment letter? does it work like that?.

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Hello Arike, welcome to the forum.

 

We're not here to judge, and you will get some help on how to approach this. I think you should contact them soon, as it will look better than just hiding. HMRC are never in the wrong, as they see it and you do have something to be concerned about here.

 

You will have to pay back the money, but I'd say prison is unlikely and usually a last resort. Have a read around the forum, because there have been lots of cases recently. Your local CAB should be able to advise you and have links with HMRC. I know someone was going to ask them to contact HMRC on their behalf, but I don't remember what happened.

 

Try not to worry too much, just go about sorting this now it's in the open.

 

I hope someone who's been through this will know what to say to the compliance team, or that the CAB will be able to help.

 

HB x

Illegitimi non carborundum

 

 

 

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Hello Arike, welcome to the forum.

 

We're not here to judge, and you will get some help on how to approach this. I think you should contact them soon, as it will look better than just hiding. HMRC are never in the wrong, as they see it and you do have something to be concerned about here.

 

You will have to pay back the money, but I'd say prison is unlikely and usually a last resort. Have a read around the forum, because there have been lots of cases recently. Your local CAB should be able to advise you and have links with HMRC. I know someone was going to ask them to contact HMRC on their behalf, but I don't remember what happened.

 

Try not to worry too much, just go about sorting this now it's in the open.

 

I hope someone who's been through this will know what to say to the compliance team, or that the CAB will be able to help.

 

HB x

 

 

Thanks for d quick response HB, I don't mind paying back, i know this will be very difficult. but will give me peace of mind. I cannot help worrying, i just hope i will get over this!!! Will they prosecute me?

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As you have committed fraud, there is a likelihood that they will prosecute.

 

The fact that they have found out your fraud, rather than you declaring it first will count against you.

 

I would take up legal advice ASAP.

 

Does depend how much it is for of course. Solicitor I just spoke to said they wont for under 2k. It's not cost effective. Although the OP is probably looking at more than that. But ex sis in law had a tax credit overpayment of 3k & just had to pay it back.

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From the information you have provided, this is a civil investigation not a criminal one. Prosecution for tax credits is extremely uncommon in comparison to other benefits. HMRC's policy for tax credit is to use civil recovery wherever possible, not prosecution. Their aim is to recover the funds overpaid. It appears they have written to you to invite you to provide a full disclosure. If you provide them with the correct information in full, the chances of it being transferred to the criminal investigators is slim to none, though they may charge you a penalty. Providing a full disclosure can also significantly reduce any penalty that they plan to charge.

 

Failure to respond or a partial disclosure can mean that the investigation may be transferred to the criminal investigations department. Otherwise if you respond with a full disclosure there is a high chance that all they will do is recover the overpayment and perhaps charge a penalty.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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Thanks all. I will call them. I guess i need to give a full disclosure as i want to get this over and done with. i will pay any OP as i know i was wrong and had no excuse.

Kindly let me know, will I only have to repay any overpayment /and penalty and not get any criminal record or prosecution? (giving false/misleading information)

I am really scared. i would love to come out clean so i can carry on , it's as if my whole world is crumbling!!!!

 

Another question pls, can sm1 who is not eligible for WTC be entlttled to Child care element of WTC ,. and what income can you be getting to be ineligible for WTC?

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Another question pls, can sm1 who is not eligible for WTC be entlttled to Child care element of WTC ,. and what income can you be getting to be ineligible for WTC?

 

The cut off for WTC is around £18k. You can still claim child care costs if you receive no WTC due to income.

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Not totally referring to you OP, just in general, but how does that work, that someone can deliberately lie on a form to do with tax, gain thousands from it & not be prosecuted & end up with a criminal record, but someone that fails to notice errors on another benefit can be prosecuted & end up with a criminal record?

Strange world we live in....

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hi, i am in a similar postion to you. I had been claiming about £7000 too much in childcare over the last year. Payments were correct for about 2 months then dropped hours and childcare day's but didn't notify change in child care. This went on for 10 months! On friday I decided enough was enough, I wasnever caught or asked for details of childcare etc but I couldn't live with knowing what I had done. So I went to CAB admited everything, they called tax credits after I sorted my figures out and they were actually fine with it. The CAB advisor explained the more I put it off the more I felt I couldn't call and was falling into a dark hole of fraud :(

I couldn't sleep, eat or even think straight. I'd look at my kid's and cry convinced I was going to prison.

Basically I'm now awaiting a letter of overpayment, luckily I have half the money to pay back stright away the rest I'll have to skimp and save for the rest of the year to but right my wrong doing.

Please jut speak to them, they already know you've done wong, they will just want you to sort it out asap and start paying it back. However, I will add that telling them false information is worse that not telling them a change of circumstances as you have purposely misled them, but honesty really is the best policy. The chance of being taken to court for this is quite small judging by the cases on here

good luck xxx

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I do agree and found it amazing that it happens.

Normally the Tax man, (HMRC) goes for the jugular, one of the very few that would make a person bankrupt.

 

It's real strange isn't it. People fraudulantly claiming thousands, oh that's ok, it's not counted as fraud, you'll just have to pay it back. Where's the interview under caution?? Where's the threat to their job &/or any future chances of getting a job if they get taken to court, wheres the story splashed on the front page of the local rag, even giving the fraudsters address!?

Apparently there is a drop in fraudulant benefit claims in the last few years, I have my own theory on that, it's probably because they know now the tax credit one is an easier ride! lol

No offense to anyone on this thread, but it's all rse about face isn't it to be honest.

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  • 1 month later...

Hi, i'm in similar position ,I have declared income of £12145 instead of £16107 and they found out.I recieved letter from CSSG from Irleand (bit confused as I live in UK)

Have responded to them admiting that I have done wrong and want to pay back everything I have been overpaid asap,today I recived another letter saing that they need to deal with the finalisation of my tax credit award for 2010-2011 I am confused! please advise me on this

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  • 3 weeks later...
  • 6 months later...
  • 3 weeks later...

Hi

I have received a letter from the hmrc saying that they have selected my award for review and that there were some discrepencies in the claim, They have the amounts i have told them and the actual amounts they hold from 2010 and 2011 they said they are extending their enquiries to cover the earlier (2010) claim under section 20(4) whatever that is. i mistakenly told them my husbands wages were 16000 gave them the info for after tax not before, and they are actually 21000, also i didnt realise that u had to declare the tax my husband pay on his car, As i didnt realise u had to declare it as we dont actually recieve the money so why is it classed as income. so now his wages have gone up to 30,679.00 a year, This is for both years. i had the usual panic as i have read everyone has done. but phoned them the follwing day(im also sending a letter confirming this just incase they lose the phonecall) and explained to the lady on the phone all of this and admitted that it was my mistake (although its not very clear to people who dont understand tax etc). She told me not to worry, she said she would send the info on and they would change my claim etc.

 

As i said above im still waiting to hear from them,

 

Cp1978 have u had any payments go in since u let them know your situation ???

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