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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
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    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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Tesco Clubcard Points


Lostpoints
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I wonder if I am the only one in the country who thinks that it is impossible to claim Clubcard points that one believes are owing ?

 

Obviously you would think that if you contact Tesco Clubcard's 'Customer Services', a resonable dialog would be had, but no, this is not the case.

 

So I am applealing to anyone who can give me a pointer on how to recover ALL or part even of lost points that appear to have gone astray.

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What were the points awarded for initially?

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Jonni2bad...

 

Just the standard clubcard points you obtain from normal Tesco transactions.

 

Basically, they point blankly refuse to accept that some points have gone missing....

 

Even if you write to the Managing Director, the email are intercepted by customer services [ OR PASSED ON ]

Because the Management of Tesco's does not deal with the humble surfs.

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You'll need to give some more detail - what exactly is missing and why do you think they have 'disappeared'.

 

As for writing to the MD, you will find with any large organisation that it doesn't actually reach the MD and will get answered by one of their team instead. You can't realistically expect the MD to deal with every item of correspondence addressed to them with an organisation as large as Tesco.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Hi barracad.

 

First may I say that your comment "As for writing to the MD, you will find with any large organisation that it doesn't actually reach the MD and will get answered by one of their team instead. You can't realistically expect the MD to deal with every item of correspondence addressed to them with an organisation as large as Tesco" Sounds like Tesco's own words.........

 

You ask "what exactly is missing?" ... ClubCard Points !!!!

 

and "why do you think they have disappeared?" Well for every pound you spend, you are supposed to recieve a clubcard point. So if you estimate how much you have spent, say £1000. Then one would expect a 1000 points in ones account at the end of three months.

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I think what is meant is something like a specific occasion? Have you ordered something and the points have not been allocated? Is it a special deal that was not honoured? Are they not sending vouchers or refuing them? Simply to say that they are missing does not really provide enough information.

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So if you estimate how much you have spent, say £1000. Then one would expect a 1000 points in ones account at the end of three months.
In order to counter Tesco's assertion that you have less points than you think you should, you are going to have to come up with something better than an 'estimate', like receipts
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When you purchase anything at Tesco it will show on the bottom of the receipt how many points you have earnt that day along with your running total - do you keep check of this? If so, have you noticed the balance fluctuating? If it keeps increasing then clearly points are not missing.

 

You do realise that each quarter your points get converted into vouchers, right? So when that happens your balance will drop depending on how many vouchers you have been sent. May sound like a stupid question but you're not really being very clear on what the problem is.

 

If you give us some more specifics then maybe we can help but if you have only given Tesco the same level of detail as you've given us then quite frankly I'm not surprised they've been unable to help.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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barracad vbmenu_register("postmenu_1420936", true);

 

You are quite right in what you say, but obviously I cannot go into chapter and verse about my case.

 

All I was really fishing for was other's who may have experienced Tesco's Bully Boy Attitude. "We say your wrong, and that's it"

 

One would have thouht with 2bn pounds of profit, a pound here and there to show good customer good will would be a good advertisement to prove their customers are important to them. After all I wonder if it was 'Customer Service' who made the 2bn profit for Tesco's ?

 

If you read earlier thoughts .... Big Bad Wolf 2 ... The Poor Real Customers 0

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HI Lostpoints

 

I think maybe we might seem at cross purposes on this thread, but in actual fact we all just want to help.

 

As with any case that we encounter where it seems an injustice may have occurred, we must obtain the facts relating to the problem - in full - so that we can offer reasoned advice to you.

 

Just saying that they are missing could be one of many reasons, some valid, some not. That is the reason why we seek the full details, as per he thread of barracad above.

 

If you supply the full facts, maybe we can be of some help, but without them the best we can do is speculate - which doesn't really help you.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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People often do, when discussing a matter, end up at "cross purposes".

 

And the only person who feels there is an "injustice" is often the sole person, who often is not alone in being effected.

 

The facts relating to the problem - in full - are of course 'As I see them'

 

(1) Just saying that the points are missing can only be one reason really,

what I think there should be, and what Tesco's say there is.

 

(2) It has been said "If you supply the full facts, maybe we can be of some help, but without them the best we can do is speculate". Well the full facts are quite simple (a) you spend money. (b) you are suppose to obtain one point for every pound. © you get a statement of both at the end of three months. (d) And if you diagree, without every receipt, which of course we all keep, your helpless !!!

 

(3) Bottom line:- From my own personal view, Tesco do not want to believe that one of their loyal customers could possibly have a genuine complaint!!! The missing points may well be only speculation on my part! After all Tesco's do have 'Their Computer'. But just imagine the information feed in to it has become corrupted in some way !!!! Or harder to believe perhaps, the card is damaged !!! I could go on with other speculative excuses!!!. Tesco's, as far as I am concern are the big bad Wolf, who do not care about their customers and will pay the price in end for not listening to their CUSTOMERS!!!

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I am afraid that unless you have till receipts to prove this then I doubt you will get much further with Tescos, if they consider that you have been award all the points that you are entitled to and you cannot prove otherwise, then I fail to see what else can be done.

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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Funny, this really looks like towing the party line: I am afraid that unless you have the till receipts to prove this .... then I doubt you will get much further with us at Tescos! And, if we consider that you have been award all the points WE THINK your are entitled to. Go away, then WE fail to see what else can be done, so as WE said GO AWAY. And let this be a lesson to you others, who dare to complain, we make the rules, you just keep them !!!!

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Funny, this really looks like towing the party line: I am afraid that unless you have the till receipts to prove this .... then I doubt you will get much further with us at Tescos! And, if we consider that you have been award all the points WE THINK your are entitled to. Go away, then WE fail to see what else can be done, so as WE said GO AWAY. And let this be a lesson to you others, who dare to complain, we make the rules, you just keep them !!!!

Nothing to do with "towing the party line", all to do with substantiating a claim. "Because I said so" doesn't work, whether be with customer services or in a court of law.

 

If I understand you correctly on the sketchy info you give:

 

1 - You think that you have spent x amount at Tesco's.

2 - You think that your points didn't get added or disappeared from your account.

3 - You didn't check your receipts and/or kept the receipts where there may have been a discrepancy.

4 - You then went on the same charm offensive you are displaying here to Tesco's and expect them to give you X amount of Clubcard points on your say-so that something somewhere has gone wrong.

 

Time for a reality check: They're Tesco Clubcard points, and you have no proof whatsoever that there's been any wrongdoing, just a vague suspicion. Get over it, and move on. Life's too short to get obsessional about things like that. On your deathbed, of all the things you will think of you wish you had done, I'm pretty sure "I wish I had got all my points off my Tesco Clubcard Points" will NOT even make the top 20. ;-)

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there are some items which don't attract points. i think powdered baby food is one, things like cigarettes are another. not sure on all the details but im sure the md will be able to tell you more if you write to him

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Or you can simply look at the terms and conditions!

 

In-store Every time you shop in-store or at a Tesco Petrol filling station, make sure you scan your Clubcard or Key fob† and collect 1 point for every £1 spent.

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there are some items which don't attract points. i think powdered baby food is one, things like cigarettes are another. not sure on all the details but im sure the md will be able to tell you more if you write to him

 

As a man over '21' I've gone past buying 'Powered Baby Food' now.

 

But we are talking of items that have a points value.... ie: Petrol and hardware.

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Nothing to do with "towing the party line", all to do with substantiating a claim. "Because I said so" doesn't work, whether be with customer services or in a court of law.

 

Bookworm:

 

1 - I know that I have spent x amount at Tesco's.

2 - I do think that my points have not been added to my account.

3 - You are quite correct I did not check my receipts and I did not keep

the receipts. So have no idea where the discrepancy occurred.

4 - BUT! you are wrong to question my charm offensive. You may be quite

happy to allow people to rob you, that is your choice.

 

If it is time for a reality check: They may only be Tesco Clubcard points, BUT THEY ARE MINE! You are quite correct in saying I have no proof whatsoever that there's been any wrong doing, just a positive suspicion.

Life is far too short to get ripped off. And on my deathbed, of all the things I will think of, it will not be "I wish I had got all my points off my Tesco Clubcard Points", then the wife could have lived it up in Alton Towers.

 

But you might ask yourself the question, should I be associated with DUMMIES' GUIDE TO THE CONSUMER ACTION GROUP FORUM Because Action seems against your overall reason for life........

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If I e-mail someoneexpect a personal reply. The MDs should listen to their customers. Otherwise if I owe them money I might be too busy to answer their calls!

 

Credit Allergy:

You appear to be a person after my own heart. I believe that if you write to someone, they should be courteous enough to reply. But this is not the case in the real world. Here, the large corporations want your money, but not your questions or queries....

They love your custom, as long as you know and keep your place. And never knock on the doors of their Ivory Castles... You know the same Ivory Castles that are paid for by us, the simple punters.

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'Bout time you started acting your age, then.

 

Accept it, you've lost your Tesco points, if you ever had them in the first place. Shop at Waitrose

 

Thank you Michael Browne, I wonder where the 'in' place was for the very old was ... WAITROSE !!!!

 

And if your are a man over21, perhaps you'd care to use your real name, so that the people here could see the name of a coward who states "If you ever had them in the first place"

 

Me might be stupid, but I ain't no liar!!!!!!!!!!

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BUT! you are wrong to question my charm offensive.
Clearly. :rolleyes:

 

You may be quite happy to allow people to rob you, that is your choice.
Excuse me while I have a quiet chortle, which my fellow consumers and fighters are free to share.

 

If it is time for a reality check: They may only be Tesco Clubcard points, BUT THEY ARE MINE!
Actually, not really, it is a marketing incentive, which if you really want to be pernickety about, Tesco's very likely have somewhere in their T&Cs reserved the right to withdraw the offer at any time without having to compensate you in any way, shape or form.

 

You are quite correct in saying I have no proof whatsoever that there's been any wrong doing, just a positive suspicion.
Which as stated before is not sufficient for Tesco's to take your word for it.

 

Life is far too short to get ripped off. And on my deathbed, of all the things I will think of, it will not be "I wish I had got all my points off my Tesco Clubcard Points", then the wife could have lived it up in Alton Towers.

 

But you might ask yourself the question, should I be associated with DUMMIES' GUIDE TO THE CONSUMER ACTION GROUP FORUM Because Action seems against your overall reason for life......

rofl.gif. Thanks for that, I needed a good laugh tonight.
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