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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Can a PPC (claimant) refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
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Dell / Official Complaints Procedures


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I am having NO END of problems with my new Dell laptop. I won't go into the myriad problems and ATROCIOUS "customer service" I have received, except to say: NEVER BUY A DELL!!! :mad:

 

Anyway, I want to make an official complaint and I cannot see a way of doing this on their website. I have asked several "customer support" agents for an email / snail-mail address to make an official complaint, but I never get a response.

 

Can you tell me, are Dell required by law to give me this information? I seem to remember something about it being a legal requirement for a company to convey their complaints procedure to a consumer. Am I wrong?

 

Thanks!

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Dell Products

c/o Milbanke House

Western Road

Bracknell

Berks RG12 1RD

 

Dell Products is registered in the Republic of Ireland under company number 191034 with registered address 25/28 North Wall Quay, Dublin 1. VAT registration number is IE 6591034U.

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I wouldnt think they are legally obliged to have one, let alone disclose it.

 

Though if their actions aren't legal that is different, but a matter for TS etc to enforce.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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  • 3 months later...

I too have had endless problems with a Dell laptop I bought in January. Having spent hours on the phone and after having to pay for software support it is no better. NEVER BUY DELL would be my recommendation. I refuse to go through their technical diagnostic procedure again as it never solves the problem.

 

It has got to the point where I am just going to send the computer back with a letter of complaint - I don't care if I never see it again!! Dell would not give me an address/telephone number for their complaints department - I just got silence on the other end of the phone. I will try writing to the address given here but am not expecting much success with getting a refund which is what I really want.:evil:

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  • 2 weeks later...

I am also have problems with Dell stonewalling me, not returning calls etc. I have been told that if I want to complain I have to post a letter to Ireland. This is a company that has taken £1,300 from me in an online transaction, but I have to post a letter to them to make a complaint.

 

I've registered my concerns about the appalling customer service with the Office of Fair Trading and my local Trading Standards office. If enough people do the same they may start to realise the financial impact of treating their customers like this.

 

And if anyone has any ideas about how to get through to them ....?

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Like other people on here, Im having a nightmare with Dell, I brought a Server (T105) built to my spec, it cost £1200, it dosnt work, is the wrong configuration, no licence for the operating system and no driver disk, there customer service is appalling, please keep this thread going, Ive been trying to resolve this issue for two weeks now, they dont reply to emails or voicemail, I have just emailed there service manager, if i get no sense like others im going to OFT and TS, never again will i use Dell, as a footnote, my company spent £44000 with Dell three years ago, we are now due to replace all IT hardware, the server being the first stage, guess what? I wont be using Dell for anymore replacements !!!!!

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Hey AngryWithDell - did you ever send your computer back? I've also reached the stage where I want to post mine back - but unsurprisingly I can't get an address from them to send it to.

 

And an update on the OFT/TS/BERR....Trading Standards took notes of teh complaint and sent me to the Office of Fair Trading. The Office of Fair Trading took notes of the complaint and sent me to The Department for Business Enterprise and Regulatory Reform who then .....sent me back to the Office of Fair Trading.

 

In the meantime I got an email from DELL saying they would not respond to anymore correspondance from me

 

If anyone had come across a government department who has an interest in how DELL abuse its dominant position to mistreat its customers let me know.

 

Cheers:-x

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  • 1 month later...

I'm also having problems with DELL, they have had £1700 of my money since 18th August and I don't even have the goods I ordered as they cancelled the order. Don't bother with the Bracknell address as I was told this morning that they have no customer contact there. They did give me the following details so here you go and good luck to everyone trying to get them to sort things out. Small claims court here I come!!!

 

e-mail: [email protected]

 

in writing: Dell Corporation

Cherrywood Science and Technology Park

Cherrywood

Cabinteely

County Dublin

Southern Ireland

Att: Complaints Dept.

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  • 2 months later...

hi

letme introduce myself as an unfortunate dell customer. i bought a pc 3 yrs ago, which is now in out of warranty. i tried to contact the tech support numerous times by phone and e.mail to dell'unresolved' issues.

 

could anyone please help me in giving a postal address to a higher authority to raise my issue. basically the service i got was terrible and a total disaster in terms of the outcome.

 

as i lost my hope in phoning customer care and senting emails to customer support- i really prefer a proper postal address. i deeply appreciate my co-members help in this case

thanks

Edited by MARTIN3030
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Welcome to the site.Have reduced the font size to assist users helping you.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Here is the info you require.

Mark it for attention of Offices of Chief Executive.

 

Head office

Dell Corporation Ltd

The Boulevard

Cain Road

RG12 1LF Bracknell, Berkshire

United Kingdom

 

Enclose copies of letters you have previously sent,logs of phone calls etc.

In order for your complaint to grab attention from this level-I suggest you make your complaints concise and use a spellchecker to proof it.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 3 weeks later...
anyone? is a company legally required to give you a copy of their complaints procedure?

 

 

They wouldnt even give me the address to complain to, according to their customer relations manager their complaints procedure is done entirely behind closed doors and the complainee is not entitled to learn of the outcome. They have finally approved a replacement for my pc after 9 months of it not working from the day i received it and all parts being replaced at least once. I told the manager of XPS tech support that i would be making an official complaint regarding the service I had received and he told me if i complained about him, he would block the new pc and I wouldnt get it! Trading standards say i have a good case against them as the computer was not of merchantable quality and they did not repair or replace it in a reasonable time, they are subsequently liable for any consenquential losses I have incurred. I just wish i had the conversation recorded when the manager threatened me!

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  • 1 month later...

I wish I'd found this forum before buying a Dell outfit before Christmas! While it all works OK, I am appalled at the cost and short life of ink cartridges for the V305 printer. I also have an Epson Photo 2100 for photograph printing, and bought the V305 for letters, etc. It is now telling me it needs a second new black cartridge in 6 weeks light use at home, and they cost twice as much as Epson ones at around £20. So the printer, at under £50 is worth just two and a half cartridges! An appalling rip-off. Moral of the story - DON'T BUY DELL PRINTERS.

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  • 5 months later...

I know few people who complained to BBC and the BBC sometimes investigates the issue if they receive many complaints regarding the same issue, and if they find what we are saying is true then Dell would be exposed to the public on BBC's site, etc...

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Personally I'm on my 2nd Dell. In a way I've been lucky as not had problems as such. I went for extended warranty (special offer deal) and have to say I called and they called me back. They accessed my PC and the technician gave me an option of keeping or having the PC replaced. The man spent 2 hours with me and only after I realised it (shh don't tell 'em) my fault they could not fully resolve the problem. You probably find that Dell technicians are normally in USA or Canada.

Dell as I find are primararly computer builders so other hardware tends to be 'Dell' badged and with a little google searching one can find the real item. with regards to ink mentioned it's the old story of the printer almost free and ink extortionate - again a search will reveal ink and where required 'chipped' cartridges at a fraction of the price. That's simply how the manufacturers make their profit.

I also have an XPS (mentioned above). As I stated for me, (darned lucky eh) it seemed they were only too helpful. I must confess I'd not buy anything else from Dell apart from a PC as I can probably save at least 50% shopping around. Dell are so huge that unless you are a large corporate you'll probably find it better to 'weedle' yourself in to get things done.

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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  • 1 month later...

i am absolutely disgusted with dell customer services. I have just cancelled my order with them, because the item was suppossed to be here on tuesday, then thursday i was still waiting for it this morning. Im so fed up... they have taken my money, every time i speak to the people in the call centre in india, they say they have no manager, you just get passed on to different departments. I have wasted my time, engery and phone bill and no one has dealt with my complaint.....never again

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i am absolutely disgusted with dell customer services. I have just cancelled my order with them, because the item was suppossed to be here on tuesday, then thursday i was still waiting for it this morning. Im so fed up... they have taken my money, every time i speak to the people in the call centre in india, they say they have no manager, you just get passed on to different departments. I have wasted my time, engery and phone bill and no one has dealt with my complaint.....never again

 

I'm shocked they treated you like that! More so that they use India - nightmare! I thought that was only financial institutions! Woith me my PC was delayed for 2 weeks. I asked what they were going to do about it and they gave me a £50 reduction in cost.

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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