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    • Unsure what would be classed as appeal I first contacted the applicant then IAS. I am not aware I could appeal again as Bank state I was informed that is news to me. I would have to look through the paper work, I apologise I forget so much due to my caring duties wish I had quality time to get so much done. Will try and look tomorrow, appreciate everyone's time and input.
    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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People who use the 10 items or less queue when they have more than 10 items.


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Surely, "10 items or fewer" ?

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Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Haven't a lot of supermarkets done away with this and just made it basket only queues?

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Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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What is this 'or less' 'or fewer' arguement?

 

I think 10 items 'or less' sounds like a threat!

Abbey - *SETTLED IN FULL!* ;)

-£445 refunded after one phonecall

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-22/05/07 - LBA sent - no response

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- 26/07/07 - Full settlement offer!!!! Donation made ;)

HERE

 

Next - Trying to Sue us with no agreement! :lol:

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-16/08/07 - AQ filed

-19/09/07 - Claim struck out!! :p

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Haven't a lot of supermarkets done away with this and just made it basket only queues?

 

This is a city centre branch, I think they have them for the lunchtime trade as I work in an area with loads of highrise office blocks. I can see the idiots who work for Metropolitan services from my window.

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It's only ok to say "10 items or less" if the items are all the same, otherwise it should be "fewer".

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I admit to having done this once, but then my local Asda brought in these 'self -scan and pay' tills - which was great until I got told off for going through it with more than 15 items (which is annoying as I can scan the items faster than a lot of their checkout staff!!) So we've now got '10 items or less' checkouts and '15 items or less' self -scan tills - WHAT NEXT?? :mad: Sorry, feel much better for sharing that though.....:)

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Guest louis wu

These tills are nothing but a joke.

 

Don't get me wrong, I think the principle is sound, but in practice it just doesn't work. There is a growing minority that will abuse any system for their own gain, and if it means using a till that has been put aside for just a few items, then they will.

 

It is the same principle of using a right turn filter lane in order to jump a queue of traffic, and cut in at the last second. its a worrying trend thats been growing for a number of years. There are always posts about abled bodied people parking in disabled bays, and then other posts trying to justify this action.

 

Its getting worse, and with it, my temper gets shorter. Why should I stay silent at the checkout, why should I let the selfish arxxholes get away with it. Why should I let the car push into my queue. I shouldn't, and I don't, I also get into too many arguments about it. Still, got to stand up for common deceny haven't I.

 

AARRRRRRRRRRRRRRRRRRRRRRR RRGGGH!

 

sequenci, I agree totally

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Goodness - what town are you lot in !! I will never again go to the front of a queue - or try and put 12 items in the 10 or less checkout :o again - I am cured!!:D Thank you all.................

 

BTW if I have 10 diferent things but 2 of them are buy one get one free -have still comitted an offence??????? Afetr all I didn't exactly want or buy those things!:D

Darling1

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:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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I just hate supermarkets with a passion. I would rather pay a bit more and get some quality meat from a good butcher than some of the sad looking stuff they sell in Tesco. That must be why I'm on here, skint again !!! :eek:

 

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I'm guilty of this on several occasions, perhaps only by one or two items, but still I guess there are people out there with less to focus on. I tell you what i'll go to asda and buy a Huge pack of toilet roll like the 32pack they do... 10 OF THEM - AND QUEUE IN THE EXPRESS LANE then i'll take a picture and post it in this thread :p

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Guest louis wu
I'm guilty of this on several occasions, perhaps only by one or two items,

 

I don't think 1 or 2 items is going ott.

 

Your comment

 

but still I guess there are people out there with less to focus on.

 

did make me laugh, as you obviously don't have a lot to focus on yourself if you could be bothered to contribute to this thread.

 

By the way, less to focus on than what.....good manners perhaps?

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I don't think 1 or 2 items is going ott.

 

Your comment

 

 

 

did make me laugh, as you obviously don't have a lot to focus on yourself if you could be bothered to contribute to this thread.

 

By the way, less to focus on than what.....good manners perhaps?

 

After 1430 posts under your belt, I would of thought you may have come across sarcasm already... perhaps I missed the section in the FAQ where this is frowned upon...?

 

Sarcasm: Lowest form of wit (i'm aware) :D

 

P.S. I'm using CAG for my bank charges and got busy mouse syndrome and came across this thread :, feel free to have a look if you want Click here...

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:D

 

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Quote:

 

Confucius say, Man who walk through airport door sideways going to Bangkok.

 

 

 

__________________

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................... ......................... ....

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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Guest louis wu

I will re-iterate my point, having 11 or 12 items at a 10 items or fewer counter is hardly a problem, I asume you didn't understand my point.

 

As to sarcasm, well here is the OED definition

 

sarcasm

 

noun the use of irony to mock or convey contempt. — ORIGIN Greek sarkasmos, from sarkazein ‘tear flesh’, later ‘gnash the teeth, speak bitterly’.

 

 

Which makes me ask the question, which one of us was being sarcastic? I wasn't, and if it was your intention was to do so....then you failed I'm afraid.

 

As to your bank charges, good luck. (thats wasn't sarcastic by the way;))

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Thank you, and yes - it's my failed attempt at sarcasm :roll:

 

While we're on this subject, what is it with those people who treat the supermarket like their own personal buffet?

 

I see them walking around picking the grapes, pick'n'mix etc...

 

I think over a period of thirty years they could have 'sampled' enough to get them a prison sentence for theft! LOL!

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__________________

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I have to say that when I lived in Aldershot, you could see all the young Army wives in the supermarket - I think it was an "International Stores" (yes I really am that old!!!)

They used to go round the store with the kids in the trollies and feed the kids on the way round - pies/ crisps/ drinks/ fruit etc put the empty wrappers on a shelf and then leave!! loads of them used to do it!! Amazing! I know alot of them were very hard up with hubby away from the country etc. My ex was a police officer there .........

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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  • 1 month later...

The guy behind me in the queue at a normal checkout when the 10 items or less was moving faster yesterday decided next time he would get 10 items, pay for them ,take them to the car and then come back for another 10 to save time :cool:

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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The person who apparently has ten items only to suddenly find ( while cashier is halfway through scanning them ) that they have 3 items underneath "THEY DIDNT KNOW ABOUT". yeah right !!

Please note that although my advice is offered, you should consult your legal representative before taking ANY action.

 

 

have a nice day !!

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