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    • Hi all, Love this site and it's no nonsense advice, have dipped in and out of the consumer forums over the years, mostly to assure myself that what I was doing was the right thing when dealing with various businesses (almost 100% success rate, thanks in part to reading and more reading here.). Anyway, the time is almost approaching where I might need to ask for some specific help and I have a couple of queries that I can't see definitively answered. Due to financial mismanagement and severe anxiety issues I stopped paying all unsecured debt in December 2018 (one slipped to the first week in Jan 2019 when the last payment was made having rechecked my bank statement from that period - all my unsecured debt direct debits were cancelled in early Jan 2019). This has left half a dozen debts;  a couple of credit cards, a bank loan, Shop Direct and some Hitachi Finance stuff having been sold on and passing the rounds through the usual suspects, Lowells, Link, PRA Group, others related to them, and then back to them again. I have somehow successfully managed to maintain radio silence and avoided anything more worrying than their begging letters.  I have blocked their phone calls and texts, bumped all emails to the spambox and had a chuckle at their desperate letters.  I've never had anybody at the door.  I have been at the same address since before I defaulted and all correspondence comes to my current home address.  I have NEVER contacted them or admitted any debt. In anticipation of them perhaps ramping up action at the last minute I've had a look at my credit report on Credit Karma (rec'd from this very place) and I see that the default dates on these range from May 2019 to November 2019. Also in preperation I've been reading, reading and reading lots here as advised. Obviously being in Scotland there are a lot fewer posts relating to these matters and it's always quite annoying when OP's do not follow up with any outcome on their cases - how rude! This has also left me a bit confused of when I am able to finally breathe easy (although cancelling all the direct debits in Jan 2019 was the biggest sigh of relief as I knew it was all going to be unmanageable and, well, default one, default all.). I've been reading that defaults should be filed 3-6 months after the missed payment but one of my larger debts was defaulted on 27th August 2019 when the last payment I made was 10th December 2018, meaning the first missed payment was 10th Jan 2019.   My query for now is - when should I infer that these debts are prescribed?  From when the payment was missed, or taking the default date plus 5 years from the credit report? The three I have with the May date are moot anyway as either way they are gone  - some letters from Lowell offering me 90% off to settle is what got me thinking these must have been near SB status, however I have one big 10k+ with a July date and another 10k+ at the end of August I am feeling a bit anxious again, even though I know there is nothing to worry about with the begging letters.  Reading the various forums I am not sure why the OC's didn't take action against me when I read time and again the surprise that other posters haven't already been taken to court for lesser amounts - I'm also surprised I've avoided any action this long as there are plenty in this forum and sub forum who are whisked off to the court by the beggers minions after only a year or so after defaulting.  There are no CCJ/decrees listed on my credit report and I have not received any such judgements against me.  I still just regularly receive the begging emails to the spambox, the blocked phone calls and the letters from the they. I'm also reading that there is no need in Scotland to send an LBC so what should I be looking out for to know that the time has come to engage with CCA requests etc? I'm afraid in a fit I threw a lot of the paperwork out but I have a box of stuff I'm going to go through which may have the original letters from the OC's. Thanks in advance for any advice.  
    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
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Aria Technology Returns, Where do I stand?


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Bought a laptop along with a Netgear WPN511 RangeMax Wireless Card. Laptop was, & is brilliant for the price, but every time I inserted the wireless card the Laptop froze. If I inserted the card before booting the Laptop the thing wouldn't boot.

 

I looked on Netgear forums & other people were saying the same about this particular model. I sent the card back to Aria by courier at my expense. They now say they have tested it & there is nothing wrong with card. I now have 60 days to collect, again at my expense. They are not telling me what the problem might be & how to rectify it. How do I know they have even tested it?

 

Anyone know where I stand? I would like my money back.

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I live just around the corner from Area Technology and never really had a problem.

 

Returned a CPU once and they said I would be charged a 25% restocking fee. They do this in order to stop people buying things thenreturning them, but when I said that I wanted processor as the original one didnt fit my mother board they waived it and even gave me a credit note as the new one was cheaper.

 

In youre case, i Assume they will repair or replace it, i doubt money back though.

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You need to check the options available to the business under the Sale of Goods Act, as I believe they can offer a replacement.

 

If it is within 7 days you have a cooling off period if bought online under the Distance Selling Act (see other post in this section about Overclockers) anyway.

 

As you can prove there is a known problem you may well be within your rights to claim a different model or refund, but you'd need to confirm this.

 

I think you should be able to claim back the cost of returning the item. A 'restocking fee' sounds very dodgy - I'd be surprised if that was even slightly legal.

If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Had nothing but trouble with Aria over my first (and last) order. Monitor wouldn't do above 640x480, they blamed everything - including the fact my graphics card was 'too new' (to disprove that, I tried on two PCs and four graphics cards, ranging from 1998 to 2005). Then they blamed the Windows install - again disproved by having two different machines built by two different people running two different versions of XP.

 

The monitor got returned, they tested it and claimed there was nothing wrong. After lots of shouting, threats of trading standards, sales of goods act and court action they refunded the money - but not before a lot of hassle.

 

My advice? Steer well clear of them. Not much use now I know, but thought I'd let you know you're not the only one who's had troubles with returning things to them!

If my reply or advice was helpful, please click the scales!

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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Hello there and many thanks for all your replies.

 

I have just phoned Aria & the (untechnically trained) customer service advisor couldn't advise me how to get my Wireless Card working & to find out I would have to contact their technical support dept. on an 0906 no. charged at 60p per minute. He also said I couldn't arrange courier collection myself, I would have to pay them £6.95 + vat to send it back to me.

 

Surely this whole thing stinks as the only person losing out when all said & done is the consumer (me!).

 

I bought a USB wireless adapter about a year ago from Misco which didn't work & they re-placed it, no questions asked.

 

If it is within 7 days you have a cooling off period if bought online under the Distance Selling Act (see other post in this section about Overclockers) anyway.

 

Does this mean if I returned it within 7 days I could cancel the order? I would have to double check but I am pretty sure it was within the 7 days.

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Grrrr Aria are complete **** for this.

 

I ordered 2x512MB sticks of PC133 SDRAM from them which turned out DOA I tried them in the Mac they were destined for and 4 other PCs with them in they either wouldnt boot or they wouldnt show the new RAM.

 

Sent the RAM back a week later got the we have tested it and its fine argument fortunately we ordered it in my partners name and as I am a PC Field Engineer I wrote a nice little report up telling them they were full of it and it DIDNT work and that it was tested in xx many machines and if they didnt refund I would testify against them in court.

 

I think they routinely say theres nothing wrong with something to try and weasel out of a refund, having said that there is always room for incompatibility issues with PCs and it may work perfectly well in whatever they have tested it in but not in your laptop.

 

Write back to them stating that it may well work on their test bed but it doesnt work in your laptop and you want an exchange/refund.

 

If it was under the 7 days under the distance selling regs then go down that route although you will lose the cost of postage in both directions if you do but it may be the quickest way to get a refund.

 

I wouldnt touch Aria if they were the only people selling what I wanted now they have rather unpleasant business practices in regards to refunds.

 

To back this up I bought some RAM from Microdirect recently which again was DOA and returned it and within 24 hours of them receiving it got an email to say we have refunded your card.

 

People who seem to be good with returns etc

 

http://www.cclonline.com/

www.microdirect.co.uk

www.dabs.com

 

There are others too but those are the ones I have used in the past and had excellent service from, doesnt help you now but maybe for the next time you want something.

 

Good luck with it

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As said above, microdirect are also excelent. I mix and match with who I purchase from as I live 10 mins from both aria and MD. It seems only people who order online have problems with aria

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  • 2 weeks later...

I have now sent Aria 2 emails, the 1st stating that I sent the item back within 7 days of receiving it so I wanted to cancel the order, & the 2nd email thretening them with Trading Standards & me telling my credit card co. to dispute the payment. The 1st email was sent a week ago & the 2nd one last Thursday.

 

Still I have heard nothing. I think they are just hoping I will go away. Well I won't.

 

Anyone got any suggestions as to my next move?

 

Many thanks in advance.

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I would send them another letter send it special delivery (£3.80) to their registered office saying that they are in breach of the distance selling regulations for one and once again tell them you will go to TS they have 5 days to sort it.

 

Just in case they try to argue they didnt get the email and then go to TS explain to them and get them to sort it Aria seem to think theyre above the law when it comes to refunds

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