I placed an order with this company on 1st December. When it still hadn't arrived 2 weeks later and after I had been told it was dispatched on the 3rd December I rang to find out what was going on. Turns out it had never been dispatched so I canceled the order and was told I would be refunded. Come 21st December still no refund so I phone again. The guy I speak to is moaning about the snow in Basingstoke bringing his business to a grinding halt which I can sympathize with but he assured me all refunds were processed the previous Friday. It's now 11th Jan & still no refund, I phoned their telephone no 5 times last week and it just rings out. I have sent an email to [email protected] as it says on their website they take complaints seriously, again heard nothing. I paid with my debit card so wont be afforded the same protection I would have with a credit card. Im not sure what my next move should be, but im £26 out of pocket and not happy at all. 0800sports.co.uk are total cowboys and should be avoided at all costs. Also you have to phone them on an 0844 number but call themselves 0800sports?

Thanks for your replies, maybe I wasn't clear enough in my post. It was the videographer who never turned up to film the event, not the photographer. He was supposed to film my ceremony & reception, so in order to achieve this I would need to restage my wedding again. What I have lost out on I could never, realistically, hope to replace. So back to my original question, should they be offering cover of this type when moments like my bestman bottling his speech are lost forever?!

I got married last October in Gibraltar. Nearly everything went to plan apart from the guy who was suppossed to film the ceremony & reception never turned up. I took out Wedding Insurancewith E&L. E&L's policy detailed the following: SECTION 5 - PHOTOGRAPHS AND VIDEO/DVD Cover We cover you up to the amount stated in the schedule for all expenses incurred in the necessary retaking of the official wedding photographs or video/DVD following: (a) The non-appearance of the professional photographer or video/DVD operator booked for the wedding. (b) Loss of or damage to the original film, negatives or video tape/DVD before copies are made or the film developed. © Faulty materials causing non-development of the original film or negatives (except under- or over-exposure) Exclusions (a) Any loss under (b) above if occurring more than 28 days after the end of your wedding reception. E & L's customer services is largley made up of idiot's who don't know the meaning of customer service. I put in a claim in the hope of getting some or all of the £2500 I was insured for in case the Photographer/Videographer didn't turn up. I sent them a schedule of costs for the retaking of the video which basically entailed staging my wedding again costing nearly £14,000. This included flying all my guests back out there & putting them up etc. Obviously there is no way in the world I would ever do this, so i was hoping for some sort of compensation payment. Eventually E&L emailed me stating that I should go ahead with restaging my wedding but they can only pay £2500 towards it. I cannot see now how I can get any money out of them as restaging my wedding is a non starter. Nothing can ever replace what I lost when the guy didn't turn up to film my wedding but I thought £2500 would go someway to making me feel a bit better about it. Should insurance compaines be offering this type of cover when in practice, certainly in my case, there is no way you could ever restage your wedding for the purpose of filming it.

Cheers for that. Not really used to writing letters of this sought. Looks like Barclays owe you a few quid!

Ok I see. So if I begin the letter something like: "Having received your letter dated ..... I accept the £300.00 offer from yourselves but I reject all your terms and conditions attached to the offer and will be perusing you for the balance of £340.00"

I am attempting to claim back £640.00 in charges from Barclays on behalf of my partner. Justr received a letter offering £300 in full & final settlement which I plan to reject. In the step-by-step guide elsewhere on this forum it states: C) You will be offered a partial refund but it will be offered as a "Full and Final" settlement of your claim. We would advise you to accept this - but only on the condition that is is a partial settlement and that you will continue with your claim to recover full funds. Then it states: (4) If you are not offered a FULL refund then proceed to the Letter Before Action (LBA) in the library. I have already prepared this letter. Do I need to include in it that I accept the £300 but only on the condition that is is a partial settlement and that I will continue with my claim to recover full funds? Any advice greatly appreciated.

I have now sent Aria 2 emails, the 1st stating that I sent the item back within 7 days of receiving it so I wanted to cancel the order, & the 2nd email thretening them with Trading Standards & me telling my credit card co. to dispute the payment. The 1st email was sent a week ago & the 2nd one last Thursday. Still I have heard nothing. I think they are just hoping I will go away. Well I won't. Anyone got any suggestions as to my next move? Many thanks in advance.

I did return the item within the 7 days after I received it so I will hit them with my right to cancel/cooling off period etc & see what happens. Many thanks for all your comments, & i'll let you know the outcome.

Hello there and many thanks for all your replies. I have just phoned Aria & the (untechnically trained) customer service advisor couldn't advise me how to get my Wireless Card working & to find out I would have to contact their technical support dept. on an 0906 no. charged at 60p per minute. He also said I couldn't arrange courier collection myself, I would have to pay them £6.95 + vat to send it back to me. Surely this whole thing stinks as the only person losing out when all said & done is the consumer (me!). I bought a USB wireless adapter about a year ago from Misco which didn't work & they re-placed it, no questions asked. Does this mean if I returned it within 7 days I could cancel the order? I would have to double check but I am pretty sure it was within the 7 days.

Bought a laptop along with a Netgear WPN511 RangeMax Wireless Card. Laptop was, & is brilliant for the price, but every time I inserted the wireless card the Laptop froze. If I inserted the card before booting the Laptop the thing wouldn't boot. I looked on Netgear forums & other people were saying the same about this particular model. I sent the card back to Aria by courier at my expense. They now say they have tested it & there is nothing wrong with card. I now have 60 days to collect, again at my expense. They are not telling me what the problem might be & how to rectify it. How do I know they have even tested it? Anyone know where I stand? I would like my money back.