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Makenzie Hall - please help


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Hiya :)

 

Does anyone know anything about these people?

 

Was sent a letter by them asking for settlement of an alledged debt a few weeks ago.

 

The 'debt' apparently dates back to 2001 from my previous address and they say it's in relation to Studio.

 

Not had any communication regarding this matter from Studio at all :? Not even at my previous address.

 

Now, suddenly, when the alleged sum will become statute barred I assume, they're chasing me in an extremly agressive manner :mad: When I questioned them as to why thier only contacting me now, they said they'd only just managed to trace me from the electoral register :? I've been on it since moving to this adress...

 

Also, when I asked them why I'd never had any communication from Studio, they replied 'how should they know'. The woman I spoke to then commenced to be very rude and tell me that if the debt wasn't mine (while sniggering) that I HAD to report the matter to the police as 'Identity theft'!

 

Luckily, because I've heard about identity theft and also heard about DCAs doing this kind of thing I knew what to say :)

 

I explained to her that without any proper info the police won't take a report but she insisted they would :?

 

That's why I CCA'd them. Armed with this info (if they can produce) I can then look into the matter properly and decide my proper course of action.

 

My gut feeling is that these are a bunch of chancers praying on vulnerable people...

 

CCA'd them on 25th May recorded of course...

 

Any suggestions how I should handle this?

 

 

BB

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Hi Babybear

 

You've done the right thing and not admitted anything. Just sit back and wait for them to reply to the CCA. My bet is they won't.

:p :p If my advice as been of help, please give me a quick click on the scales to your right ;) ;) :)
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Thanks Trojan1401 :)

 

Does anyone have an e-mail address for

 

Mackenzie Hall 30 The Foregate

Kilmarnock

Ayrshire

KA1 1LU

 

 

 

This info would be greatfully appreciated as I'm dealing with several DCAs and its costing a fortune out of my very limited budget to send everything recorded...

 

 

 

BB

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I've just had my first 'phishing' letter from them - telling me they have a 'personal' message for me. From what I've read on here it seems safest to ignore this letter. What do others think? I'm sure this is related to a long lost account from about six years ago, which was disputed at the time. Any suggestions? I'm loathe to poke their nest without thinking this through properly.

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Hi Babybear

 

CCA is the right thing to have done, now its just a waiting game, as I am sure you have read they only have a certain amount of time to the supply the CCA then they are in default and cannot chase a debt without a CCA.

 

Do not feel the need to chase them, its not your job to remind them about the law. Just leave them to default on the CCA request, if they phone, calmly but firmly tell them you will discuss nothing over the phone and they must only communicate to you in writing. Keep a record of dates and time of any phone calls they make to you.

 

Good luck and keep us posted.

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BB, I assume you have your complaints to the OFT and TS all ready to go?

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Yes let them phish up against a wall. They will not be able to supply the CCA.

 

Sorry Babybear, dodn't mean to jump into the middle of this thread, this is my first time on this site. Seems that the best advice on receiving the general - 'we have a personal message for you' letter - which some may argue is misleading in itself - is to wait for their next fishing expedition?

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Hiya guys, update on Mackenzie Hall...

 

Here's the letter I recieved from them today...

 

30 The Foregate. Kilmarnock KA1 1JH T. 01563 554 540 F. 0845 280 1776

 

Reference: xxxxxxxxx

Mav 2007

mackenziehall

debt recovery and trace consultants E. [email protected]

 

Request for Copy of Agreement under section s.78 (1) of the Consumer Credit Act 1974.

Dear Mrs xxxxxxx

We refer to your letter dated 25-May-07.

We have contacted our client for a copy of your agreement and statement of your account.

Your account is currently on 'Hold'. Please be assured that no action will be taken against you.

Should we not receive the relevant proof from our client within 28 days, we will close your file and return the file to our client. Our client will then decide what step to take.

As a gesture of goodwill, your payment has been returned. Kind regards

 

 

Yours sincerely

"laire Dillon Compliance Department.

 

 

 

 

 

 

 

Hmmm...28 days...Sounds familiar :rolleyes::?

 

 

 

 

BB

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Hi Peeps :-)

Ive visited 3 or 4 forums today with literally hundreds of posts regarding this company. I too have recived several letters claiming that i owe them x amount of money (bizzarely this amount always seems to change) anyway i urge you all to contact BBC's Watchdog programe.. if enough of us tell them about it im sure they would investigate them... anyway here are is the link...

BBC - Consumer - TV and radio - TV and radio

Lets all join together and show the whole of the UK what utter Bas£@£$s this company really are :T

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  • 3 weeks later...
  • 4 weeks later...
12 + 2 + 30 expired today and nothing in the post :)

 

So I guess that puts this bunch in criminal default along with my other 'mates' at BCW and 1st credit...

 

MH can stew with BCW...1st credit aren't going to be so lucky ;)

 

BB

Report them to TS anyway. Ask for details of their complaints procedure and complain to them. Think of the sh!t and annoyance they have put you through. They will not deal with your complaint succesfully so you can then report them to FOS who will slap them round the lugs for £400. Go on you know you really want to:D

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Hi guys biggrin.gif

 

Update...

 

Very positive meeting with Trading Standards this morning. My local TS are very quick and professional. I contatced them via Consumer Direct on Tuesday and they came to my house this morning, listened and noted everything I had to say, even took all documents and notes, copied and returned them this afternoon.

 

Will update as soon as I hear back from them :)

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  • 2 weeks later...

Hiya guys 'n gals :D

 

Guess what I had from East Ayrshire Council Trading Standards yesterday...

 

Department of Neighbourhood Services

Executive Director: William Stafford. MCIWM, MREHIS

Trading Standards Service 14 London Road KILMARNOCK

KAsyAF K/\st

Tel: (01563) 521502 FAX: (01563) 554379 COUNCIL

If telephoning please ask for: Mr x xxxxxxx Direct Dial: (01563) 00000000

 

OurRef: XXXXXX

Date: Monday, 23 July 2007

Dear Mrs BB

MACKENZIE HALL. 30 FOREGATE. KILMARNOCK

Consumer Direct have forwarded details of your complaint concerning the above company to this Service. However, at present the Office of Fair Trading is dealing with this company.

MacKenzie Hall is a debt collection company licensed by the Office of Fair Trading. The Office of Fair Trading has issued guidelines for debt collectors which covers many aspects of the way they conduct their business. The guidelines are intended to discourage the type of behaviour the Office of Fair Trading considers to fall within the category of unfair business practice.

Although the Office of Fair Trading will not deal with individual complaints they will take account of the number and type of complaints received in determining whether any action is required. I would be obliged, therefore, if you would forward details of your complaint together with copies of correspondence to the following address: -

Office of Fair Trading Regulatory Section Fleetbank House 2/6 Salisbury Square LONDON EC4Y 8JX

 

 

 

X XXXXXXXX

Enforcement Officer

 

 

Yours sincerely

COUNCIL HEADQUARTERS LONDON ROAD KILMARNOCK KAs yBU TEL: 01563 576000 FAX 0000000000 www.east-avrshire.gov.uk

 

 

Good thing my local TS are helping handle this then, and it would seem that poor Kilmarnock TS is swamped with complaints about MH :rolleyes:

 

Ah well, back to my local TS, as I'm sure they can pass all info on as they already have it...

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You sould now report MHall yourself to the OFT - the more the merrier.

 

You should also report MHall to the Financial Ombudsman if they fail to provide you with details of their complaints procedure. A £450 bill awaits MHall if the FOS carries out an ivestigation of your complaint.

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Hi all new to the site - but have found it very helpful. I received a letter from them asking me to contact them - I know there is a slight difference of opinion about wether I should have or not. But armed with the info on this site I did.

 

I spoke to a bloke called Neil who was a power talker and told me I owe £159:00 for phone charges. He told me that the phone company 'peoples phones' had sent me letters requesting the amount. They have not. He told me that the alledged debt was transferred to MH on the 2/06/07. I then asked him who transferred the debt he hesitated then said it was a firm called BARDE. I enquired further and he told me that they were based out side the UK. I asked for the date of the alledged debt and was told all i needed to know was that I owed MH £159:00 and that they were dealing with matters now. I then told him that i did not acknowledge ther debt and asked him what he proposed to do. He said he would be taking further action - once he has received advice from his client. I asked what this further action might be he stated that he 'didnt want to take me down the wrong path' I pushed him further on what action he would be taking again he appeared unsure. I then told him it was bollocks and that if any one would be taking action it would be me.

 

Any thoughts any one.

 

Thanks

 

Partygameface

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