PPI Successes [NO QUESTIONS or EXPLANATIONS PLEASE] - just Bank/How Much with a link to your thread.

[reidnet]

Whoo Hoo!! Just received letter from FOS saying they uphold my complaint that missold ppi and interest should be paid to ME DIRECTLY and not against the outstanding balance of my Egg loan as I have no history of arrears and never consented to the terms and conditions of my loan being changed. This is after Egg credited £4800 against my loan balance in July and I made my initial approach to FOS in August. Had more or less given up hope and am now just SO MADE UP!!! ;-)

 

 

Well Done, Spend it Wisely now..

[alanalana]

Whoo Hoo!! Just received letter from FOS saying they uphold my complaint that missold ppi and interest should be paid to ME DIRECTLY and not against the outstanding balance of my Egg loan as I have no history of arrears and never consented to the terms and conditions of my loan being changed. This is after Egg credited £4800 against my loan balance in July and I made my initial approach to FOS in August. Had more or less given up hope and am now just SO MADE UP!!! ;-)

 

Well done

 

Very pleased for you a nice result.

 

aa

[alanalana]

Well done you.!

 

As a note if any CAG team members are reading this can you not change the "pop up " that occurs everytime you type in FOS because it may put some people off and getting good results such as this.

 

 

I am afraid this would be down to the administrators or webmaster to resolve. I am unable to help you.

 

There are mixed feelings on the choices FOS or Court. If you go to Court and lose then that is that but if you go to the FOS and they do not uphold your claim you still have the option of Court action as a back up.

[Pinky69]

PPI Mis-sold Picture Loans March 2007.

 

No explanation that premium was front-loaded and cost would run for the entire period of the loan but the insurance would only last 5 years, nothing about exclusions, received all the documents about the insurance AFTER the loan had been downloaded. A total mis-sell.

 

Picture went into administration so had to claim through FSCS. Received cheque for £8100 today.

[alanalana]

And a very nice result too

 

Hope you have a nice Christmas ;-)

 

aa

[Mr Worried]

Hi To All

 

A few weeks ago I advised you all thay the Alchemy org had a response from TSB re PPI ( £2800.00) offered £1900.00.

 

Just to let you know that Alchemy have not been in touch since they advised of the offer, I am p'd off with them as I always do the chasing???

 

Bye the way this PPI is for a loan my partner had and that she got them involved without my knowledge blah blah.

 

What can I do about this as it is doing my head inn.

 

Is there a good letter I could send them.

 

Cheers in advance

[alanalana]

If you start a thread on this or post up an earlier link it would make it easier to advise than using this thread.

 

Just hit this link and give your thread a title and away you go.

 

[greendollar]

Hooray,one letter to Halifax...8 weeks later after investigating my complaint I have received their response;

 

"we have decided to pay you an amount which will put you back in the position you would have been had you not taken the insurance"

 

I take that means the whole amount £1065 + any interest paid

Thank you CAG with your help this will go a long way to clearing the balance

[alanalana]

Nice result for you well done.

 

It will hopefully make Christmas look better.

 

£njoy the moment.

 

aa

[goose1234]

OMG..........1st Success……….Received a letter from EGG in response to the one in the last post putting their hands up and closing the complaint with a full offer of over £4000 + 8% interest. Logged into my account last night and it is already there, albeit this is direct into my Egg account and is absorbed by the outstanding balance but does give us some breathing space. Many thanks to Alanalana for all your help, not only do you give good advice but you also give people the confidence to keep going. I still have Virgin and Barclays yet to contend with but now am thinking "bring it on". I will definitely be making a donation to this site when I next get paid.

[alanalana]

Pleased for your result. Not sure how much of a help it is but I am sure it makes life a little bit easier.

 

aa

 

[dx100uk]

success - hfc have coughed PPI refund [inc 8% [comp monthly] stat int] +£2k back on a loan still on going - but started in 2005.

been at them since jan!

 

now for the other ones which are with the FOS as of 10days ago

 

dx

[alanalana]

success - hfc have coughed PPI refund [inc 8% [comp monthly] stat int] +£2k back on a loan still on going - but started in 2005.

been at them since jan!

 

now for the other ones which are with the FOS as of 10days ago

 

dx

 

#

Well done another one in the successes thread.

 

How did you manage the compound Monthly interest ? It is usually simple interest that is added on .

[dx100uk]

thats what they offered i didn't ask!

if i use this calc Compound interest calculator

and put in the month/amount i paid the ppi and the date they sent me the offer, and hit monthly compounded using 8%

the figure it gives me exactly matches the HFC one and so does the total [of all of them match the total offered by HFC].

 

dx

[papadak]

Hi,

 

Just to let you know RBS have offered me £590 (which represents about 35%) of my claim. Is there a suggested reply template to refuse or part accept this amount? Thanks

[alanalana]

thats what they offered i didn't ask!

if i use this calc Compound interest calculator

and put in the month/amount i paid the ppi and the date they sent me the offer, and hit monthly compounded using 8%

the figure it gives me exactly matches the HFC one and so does the total [of all of them match the total offered by HFC].

 

dx

 

Nice one Well done

 

aa

[alanalana]

Hi,

 

Just to let you know RBS have offered me £590 (which represents about 35%) of my claim. Is there a suggested reply template to refuse or part accept this amount? Thanks

 

I have had a look through the templates and there is nothing I can see to match what you want, so I would just write back....

 

Thank you for the part offer for my claim I will accept this ONLY as a part payment of what I have claimed. I will pursue the remainder of my claim through the submission of a complaint to the FOS, which will require you to pay a fee for their adjudication. The fee as I understand it is currently £500.

 

I will therefore give you a further 14 days to increase the settlement offer to the amount required or I will submit a formal complaint to the FOS.

 

The FOS route will take longer but if you have a solid claim for mis-selling you should have no problem in the long term as FOS are upholding approx 90% of PPI claims.

 

You can chop and change any of the above to suit your own needs.

 

Time to play hard ball with RBS. I had a 12 month fight but recovered over £10k so keep at them. After all you as a taxpayer now own a big chunk of RBS so you are basically chasing yourself

 

aa

[TINK660]

Mbna have made a good will refund (which they say is all the ppi payments and associated interest plus 8% on any credit balance) after taking the complaint to the FOS.

 

However I am only putting this as a partial win as they have provided no calculation of their redress and I have approached the FOS about the issue of compounded contractual interest, who have reopened the file and are passing it to an Ombudsman as I am effectively querying the FOS guidelines on the issue of redress.

 

Anyone who has credit card ppi that they believe is mis-sold and has taken their complaint to the FOS, if the FOS rule in your favour - check the calculations very carefully as it may be that compound contractual interest should be applied to your settlement. The present guidelines for redress by the Ombudsman would appear to be vague and open to misinterpretation and needs clarifying.

[Natalie6999]

Mbna have made a good will refund (which they say is all the ppi payments and associated interest plus 8% on any credit balance) after taking the complaint to the FOS.

 

However I am only putting this as a partial win as they have provided no calculation of their redress and I have approached the FOS about the issue of compounded contractual interest, who have reopened the file and are passing it to an Ombudsman as I am effectively querying the FOS guidelines on the issue of redress.

 

Anyone who has credit card ppi that they believe is mis-sold and has taken their complaint to the FOS, if the FOS rule in your favour - check the calculations very carefully as it may be that compound contractual interest should be applied to your settlement. The present guidelines for redress by the Ombudsman would appear to be vague and open to misinterpretation and needs clarifying.

 

I have had the same problem with Allianz who insured for M & S credit cards, they have admitted mis-selling the PPI & up to now have received two refunds for the same account as each time they have made a final decision, they have messed up on how they have calculated the refund.

 

I am now fighting for the compound contractual interest which they are trying to wriggle out of paying by saying that they have refunded me too much from when the account was a chargecard. The figures were supplied by M & S, not by me, surely they must have to stand by the amounts stated.

 

I have complained to the manager of the complaints officer who has dealt with my complaint at Allianz as he admitted to me that he had never done a PPI refund before. I have had to find out from the technical department at FOS all of the information on how to calculate it, get him a named contact & even give him a link to the compound interest calculater used on here.

 

I am now seeking compensation as this case has been dragging on for over a year, if M & S had admitted liability in the first place, all of this could have been avoided.

[mostlygrumpy]

Phone call from Egg today, they are refunding me all loan premium and contractual interest after just 1 template letter. C. £5,000. Many thanks for the assistance from all on this site.

[alanalana]

Phone call from Egg today, they are refunding me all loan premium and contractual interest after just 1 template letter. C. £5,000. Many thanks for the assistance from all on this site.

 

EGGcellent result well done

 

aa

[Stylish1]

:?

Edited November 22, 2009 by Stylish1
Thank you - Apologies for posting wrongly

[dx100uk]

you need to start a thread in the ppi forum not post on successes

 

go to the top of this page and click on the blue underlined payment protection insurance (ppi) bit

then look left and down a bit for 'new thread'

 

as for the carphonewarehouse issue.

 

there is a again a forum for mobile phone issues.

 

dx

[emmilou1]

Hi recieved a refund from Welcome finance for PPI (and other insurances).

 

1 cca request, 1 template ppi letter and their dodgy questionairre is all it took.

 

Had 4600 of it refunded on to my account from it (at my request) and £200 sent to me by cheque.

 

Relieved to be rid of them!

 

Good luck to all who are in the progress of reclaiming their PPI

[alanalana]

Well done :D

 

Nice result before Christmas