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    • Few tweaks as the run order was completely messed up and the main point of your defence (reconstituted agreement) pushed to the bottom of the statement.   I, XXXXXX, being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim and further to my set aside application dated 1 November 2022. 1.The claimants witness statement confirms that it mostly relies on hearsay evidence as confirmed by the drafts in person in the opening paragraph. It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act. 2.  I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment. 3. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 4.  I became aware of original Judgement following a routine credit check on or around 14th September 2020. 5. The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’. The claimants solicitors did not provide me with these documents. 6. Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018. 7. Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicitor's is attached and marked ‘Appendix 3’ 8. On (insert date) I successfully made application to set a side the judgment. The claim proceeded to allocation, 9. The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date. (insert date you did receive the documents) I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’. Remove irrelevant 10.The claimant relies upon and has exhibited a reconstituted version of the alleged agreement. It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HHJ Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’. The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause. 11. Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not mislead the court. 12. It is denied I have ever received a default Notice pursuant to sec 87(1) CCA1974.The claimant is put to strict proof to evidence from the original creditors internal document software the trigger of said notice.  13.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. 14. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Signed                 ………………………………………………….. Name                  XXXX Date                     30 April 2024   Run 3 copies Court /Claimants Sol/File
    • As one of you mentioned above I've been in a mess for nearly 20 years now and I'm ready to sort my credit report out now - the main reason I got into second round of debt is my kids being unwell and the state considering them not unwell enough for extra help so despite my son being in hospital for 3 months in one year we got extra zero help and I eventually lost my job and got into debt to just so I can be تا my sons hospital bed at his time of need - my life basically fell apart and all these debts got me again 
    • Gosh mate I've woke up this morning with half the worry I had last night when going to sleep!.  I can't believe how much this forum has helped me over the years and I don't  have the words to explain the gratitude I feel towards you guys -  Now that I've slept on it I feel ready to reject this company and my plan is to make them an offer to accept payments to date as full and final settlement - I will I think write them a letter once my review is completed or maybe just send it now whilst they are reviewing explaining my kids are unwell for which reason I'm struggling to survive and if I can politely request for them to accept payment to date as a full and final - I'll mention I don't have any cash or anyone to borrow from to offer a full or even part amount of the remaining balance of the iva and therfore am unable to make a offer of payment.   If they agree to at least even put my offer to the creditors then I feel it's better I hang in there and that way I won't have to deal with any possibilities of more defaults and ccjs    Right now the only adverse effects on my credit report are the iva that is now 3 years old and 2 Ccj one coming of this July and one thus October.    But I am worried new action will begin and new defaults and Ccj may start to appear because I've paying into an agreement im under the impression the 6 year rules starts again so yes I have lost of mixed feelings about this but I'm not going to lie you guys have put some life back into my breath this week as for the last 3 years I've felt caged like an animal and this morning I feel freer I can't explain how much but certainly my soul feel lighter today thanks to yin because I'm now viewing this review totally different to I do yesterday thanks to you guys 
    • Court name UNKNOWN Case number ********** Amount N/A Confirmed by Insolvency Service Date issued May 2021 Type Voluntary Arrangement Notes If you have questions about voluntary arrangements you should speak to the Insolvency Service.     I started this in 2021. So it's been about 3 years I've been paying. 
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Pezza76 v HSBC


pezza76
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Sent my SAR request on Friday 23rd March, have not heard anything from HSBC at all. I have proof it was delivered.

 

Are they normally this slow?

 

What date would the 40 days be up?

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At the moment yes they are slow, simply due to the volume of requests. However stick to your 40 day timetable. By my estimation their 40 days are up today. It's worth sending them a nudge letter giving them another 7 days to comply and after that go after them for non-compliance.

DCA's - they have the same power as an infinite number of untrained chimps working on a script for Hamlet, but the chimps would probably at least get it right :D

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Thanks for that.

 

Do you think I should send them over a fax instead?

 

If so do you know the correct fax number for them?

 

Thanks again

 

Pezza76:)

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HSBC

REGISTERED ADDRESS: -

HSBC BANK PLC

8 CANADA SQUARE

LONDON

E14 5HQ

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

[email protected] m

 

[email protected]

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

Complaints 0800 88 11 55

Customer Service 08457 404 404

 

INTERNET BANKING WEBSITE: -

HSBC INTERNET BANKING

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

Click on “My Accounts” choose the account that you wish to deal with and then click on “My Statements” this will give you online access to up to 6 years of statements. (Repeat for each account and use a separate spreadsheet for each account).

 

Hint: - Watch out for the moving "Prev" button it is replaced by "Next" which takes you back to where you started :rolleyes:

 

OTHER CONTACTS: -

Mr David Lewis ----------------- Tel: - 020 7991 8550

Fax: - 020 7991 4922

Head Of Customer Relations

Customer Relations Department

Level 36

8 Canada Square

London

E14 5HQ

 

Service Quality Team Direct Telephone Number for the team dealing with reclaiming Bank Charges 08456 028 006

 

Dyfrig John

Chief Executive

HSBC Bank plc

8 Canada Square

London E14 5HQ

have you tried that bit about getting them on-line? could save you waiting.

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Thanks for all the great info

 

Unfortunately I'm not registered with the internet banking!

 

I will fax over the template straight away though, giving them 7 days to supply my data.

 

If I haven't received it by then what is the next stage for non compliance?

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click on the link in netty's post, that explains everything to do with non-compliance

DCA's - they have the same power as an infinite number of untrained chimps working on a script for Hamlet, but the chimps would probably at least get it right :D

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click on the link in netty's post, that explains everything to do with non-compliance

 

 

Thanks for this, any idea which page (there are 38) I will find the link on?:shock:

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Update-

 

On Saturday I received about 30 letters through from HSBC I think the post man must have wondered what was going on!! The letters contained statements dating back to 2003 but no further back. They were in no sort of order at all. When I finally got them in order they have sent me through from sheet 59 (June 2003) to sheet 130 (most up to date) so basically have not sent to me sheets 1 through to 58.

 

The forty days has passed now, we are now nearly at 50 days.

 

What should I do next? The statements I have been sent through charges add up to nearly £1500:-o

 

Should I give them another warning? or just proceed with the claim for non-compliance?

 

Thanks

 

Pezza76:rolleyes:

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Hiya Pezza, well you are allowed to alter your claim figure up to the point where you file your claim with the county court so you could start with your preliminary letter for the charges you know about and also send HSBC a SAR default notice for the statements you are missing at the same time.

 

It gets the ball rolling on your claim and you have 28 days (2X14 day periods) to receive the rest of your statements and include them in your claim.

 

pete

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I didn't think of it like that!

 

It shouldn't really make any difference though as with any business if you have to much work on then you employ more staff!! :lol:

 

Silly me why would they employ more staff to deal with giving the money back?

 

It's their own fault for taking trusting customers money unlawfully in the first place :mad:

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Update

 

10th May - received rest of statements, about another 30 letters for the postie to deliver.

 

My charges totaled virtually bang on £2000 with the 8% interest looking at approx 2.5k. I have sent the prelim letter off to HSBC today, so 14 days until LBA.

 

I take it that HSBC are making everyone wait until the last minute, before refunding the money?

 

Thanks for all your help so far!!:)

 

Pezza76

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usually two letters, filing an mcol claim, 28 days, then on to a local court - usually another 4-6 weeks - it's not a quick process - but you will get your money back if you persevere. (you could be one of the very lucky ones who only has to write a letter or two and they agree - but that's quite rare!)

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  • 1 month later...

Update

 

Sent Prelim and received a letter back from HSBC saying they are looking in to my complaint and will reply with their findings. Then sent LBA which has been far longer than 14 days and not a whisper from HSBC. Am just about to file my Money claim online.

 

On Saturday I received a letter through from HSBC from Angela C Harries saying

 

Thank you for your request with regard to information about transactions and charges/fees on your account.

 

We note you did not request copy statements (that's strange then how comes I have 6 years worth of statements from you that come through the post with a letter signed by you) , however, this is the only format in which the bank holds the information you require. For this reason duplicate statements have been ordered on your account (how many trees do you want to cut down?). These will begin to arrive in seperate batches (like the ones you sent me last month?) and will be with you shortly.

 

If you require more information, please let us know. (er yes please what have you done with my Prelim letter and LBA and the two sets of charges I was claiming for)

 

Has anyone else had this?

 

Any ideas on what I should do now? Carry on with Moneyclaim? etc

 

Thanks in advance

 

Pezza76

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That would be great thanks.

 

Do you know how much it will cost to file a MCOL I'm claiming £1950 + roughly £500 in interest charges.

 

Do you know if HSBC are still paying out? or are people actually getting as far as the court room?

 

Thanks in advance

 

Pezza76:)

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