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    • Good evening, so not a good weekend reviewing paperwork -- I have lost some proofs of postage.. also, although not provided at CCA, they have now supplied a DN in their WS, please see scan of claimants WS (without statements) Document with tick boxes as signatures doesn't look like an agreement and is split across pages. Documents have been stapled and copied multiple times looking at the top left of them. Aside from that, having read other threads, I suspect they have everything? appreciate your input please Sorry for heavy redactions, I noticed the paperwork was see-through LinkHalifaxCC1.compressed.pdf
    • Received a final demand today Final demand.pdf
    • Here is my final draft: I, XXXXXX, being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in the claim and further to my set aside application dated 1 November 2022. The claimants witness statement confirms that it mostly relies on hearsay evidence as confirmed by the drafts in person in the opening paragraph. It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act.   1.        The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date.   2.        I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment.   As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party.   3.        The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’.  The claimants solicitors did not provide me with these documents.   4.        Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018.   5.        I became aware of original Judgement following a routine credit check on or around 14th September 2020.   6.        Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicotors is attached and marked ‘Appendix 3’   7.        I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’.   8.        The claimant relies upon and exhibits a reconstituted version of the alleged agreement.   It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HH Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’.   The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause.   9.        Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not try to mislead the court.   10.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Signed                 ………………………………………………….. Name                  XXXX Date                     30 April 2024
    • Only trying to help.  Ain't being nasty.  Some
    • Hi folks, I've just found previous documentation. I thought it had gone missing. I'd forgotten that I did appeal it through POPLA but I can't find the thread on here that, I assume, I posted for help. Appeal letter is dated 27/10/2020 with a rejection. I genuinely had forgotten about this so apologies for misleading you. A lot has happened in the years since the ticket was issued. We closed down a couple of businesses and moved to the opposite end of the country to retire. The documents I have are scanned copies. I no longer have the originals. The NTK is also in there. If there's anything you'd like to see, please let me know and I'll post them, although it probably won't be until tomorrow now, but I'll be looking in on this page tonight. Thank you for the responses so far
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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account closure


fariba3
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Hi, i've gone through the whole process, got everything settled in full and now, HSBC have said they want to close my account because "it is clear that you are unwilling to abide by the terms and conditions agreed between us, we consider our relationship to have broken down." I know i read somewhere on teh forum that this is against all sorts of statutes and consumer rights and i want to fight it. Does anyone know where to look for info on this and a template letter to contest it?

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Hi, i've gone through the whole process, got everything settled in full and now, HSBC have said they want to close my account because "it is clear that you are unwilling to abide by the terms and conditions agreed between us, we consider our relationship to have broken down." I know i read somewhere on teh forum that this is against all sorts of statutes and consumer rights and i want to fight it. Does anyone know where to look for info on this and a template letter to contest it?

 

At what stage did they say they are closing the account and how much notice have they given you before closing the account

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They gave me 30 days notice but unfortunately, i was on holiday until yesterday and only came back to receive this letter. My response is below... let me know what you think about it before i send it...

 

"I refer to your letter dated 17 May 2006.

 

I am disappointed to hear that you regard my request for a refund of charges unlawfully levied by your institution as a breach of contract.

 

I dispute your implication that I am unwilling to abide by the Terms and Conditions agreed between us but instead I believe your threats to close my account serve as a retaliatory action on the basis that it is unfair under Schedule 2 of the Unfair Terms in Consumer Contracts Regulations 1999.

 

What I require

 

I request that my account remain open and I be accorded with the same privileges allowed to me at this time.

 

My targets to resolve this matter

 

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets.

 

I will give you 14 days to reply to me accepting unconditionally my request in principle.

 

If you do not respond or you do not respond positively within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

 

After that will be no further communication from me and I shall issue a complaint with my local member of parliament and the OFT.

 

Yours Faithfully,"

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Due to the urgency of this and the fact they have given you 30 days notice you should change your deadline for response to 7 days rather than 14.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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  • 3 months later...

Interestign one this, perhpas they need reminding and referrign to your fisrt letter of claim that they have broken the t&c's by applying charges.

To be honest if it were me i would not want to continue banking with them, indeed i no longer have a bank account i use my other half's (no chance of us both being hammered by the leeches).

PLEASE dont think i'm havign a pop, i'm not but we all need to be aware of the consequences of tackling these people and the subsequent actiosn they may take.

Really goign to town on them of matters such as this i think we would have a problem with as we just have not got the money to do it.

Our claims are pittance in the big picture of things and in terms of the finance institutions resources, no way could we match them and they know it.

I can see the claims becoming a whole lot more difficult in the future, there will come a point where the increasing number of refunds need to be tested and justified probably through the courts.

I love the smell of banks coughing up refunds early in the morning

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hi, please let me know if you were successful in your appeal to keep the account open? Thanks

 

I have managed to stop my account closure with HSBC with these 2 letters

sent this one first then was told it had been sent to Leeds to be dealt with

Mr David Lewis

Head of Customer Relations

HSBC Bank PLC

Level 36

8 Canada Square

London

E14 5HQ

 

Thursday, 31 August 2006

 

 

Ref: **************

 

Account ***************

 

 

 

 

 

Dear Mr Lewis

 

I am writing to complain about the letter I received from a Miss N Kelly a service quality manager based in Leeds. The letter dated 30th August 2006 tells me that you are going to withdraw my banking services on the 29th September 2006. The only reason I can see that you are doing this is that I have successfully claimed back unfair banks charges applied by HSBC dating back 6 years.

 

I feel that this is an unfair retaliation on your part, which goes against the Banking Code Standards Board who says “We ask subscribers to consider the fairness of closing accounts in such circumstances”. The FSA who under there rules on dispute resolution and complaints say “We would not expect any regulated firm to discriminate against a customer who makes a complaint”. And also the Financial Ombudsman who say “they should not decide to close an account for an improper reason – for instance, because of unfair bias”.

 

I feel that your treatment towards me is in direct contravention of the above rules set by your governing bodies.

 

I have been a customer of HSBC for many years and am truly hurt and upset in the way HSBC have handled this matter.

 

From this letter I would hope that you will reconsider you decision to close my account so that I can continue to bank with HSBC.

 

If this is not possible then I will be left with no choice but to complain to the Banking Code Standards Board, The Financial Services Authority, and the Financial Ombudsman, however I am hopeful it will not have to come to that.

 

 

 

 

A prompt response would be very much appreciated.

 

 

Yours Sincerely

 

 

 

 

James Rouse

 

 

Cc: File

 

So i then wrote to the chairman with this one, and got a letter from alan pretty say account WON'T be closed

 

Mr Stephen Green

Chairman

HSBC Bank PLC

8 Canada Square

London

E14 5HQ

 

 

Wednesday, 13 September 2006

 

 

Re **********************

 

Dear Mr Green.

 

I am writing to you to complain about the closure of my current account on the 29th of September.

 

I received a letter on the 30th of August from a Miss N Kelly saying that HSBC are going to withdraw my banking services on the 29th September for a “Commercial Reason”, I then wrote to Mr David Lewis head of customer relations on the 31st August.

 

I called HSBC today to see whether my letter to Mr Lewis was being dealt with and it seems that it is being dealt with in Leeds and they have a back log of complaints at the moment but was told on the phone the decision can not be over turned and my current account will close on the 29th September.

 

I feel my account should not be closed, I feel it is only being done so in retaliation of me claiming back bank charges.

 

I would like to draw you attention to the following information from the Banking Code Standards Board, The FSA and The Financial Ombudsman

 

The Banking Code Standards Board say “We ask subscribers to consider the fairness of closing accounts in such circumstances”. The FSA who under there rules on dispute resolution and complaints say “We would not expect any regulated firm to discriminate against a customer who makes a complaint”. And also the Financial Ombudsman who say “they should not decide to close an account for an improper reason – for instance, because of unfair bias”.

 

I have been a customer with HSBC for many years and also have business banking, saving accounts, ISA etc with HSBC, and I am deeply hurt and upset by HSBC’s actions.

 

I ask that you reconsider the decision to close my current, if this is not possible then I will be left with no choice but to complain to the Banking Code Standards Board, The Financial Services Authority, The Financial Ombudsman, and contact national newspapers to inform them of HSBC’s actions. However I am hopeful it will not have to come to that.

 

A prompt response would be very much appreciated.

 

 

Yours Sincerely

 

 

 

 

James Rouse

 

 

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  • 5 weeks later...

Natwest have closed my account after it had an overdrawn balance of £114 due to 3 charges of £38.

 

Anyone suggest a letter to send

 

P.S. they have also cancelled my card on our joint account but my wife can still use hers?

 

ta

craig

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Is this your first claim against HSBC? I am only asking as we are claiming and are at MCOL stage and just wondered if the same would happen to us. Not the end of the world but a major inconvenience.

 

Max1

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  • 4 weeks later...

they did end up closing it and, yes, it was my first claim but to be honest, as soon as they paid up the 800+ pounds, i got another charge for say 75 quid and i asked for that back. They must have thought i was just a trouble customer and just decided to do away with me. I've since opened an account with Lloyds. Can't say they're any better but i've been good and stayed within my credit. it's hard to replace the years you were with a bank though because that always looks good when you're applying for credit somewhere.

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