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    • Hi, I have an old outstanding debt from 1994 due to MBNA for £20,000. The debt has been passed to various DCAs and is currently with PRA Group.  I sent them a CCA letter in January 2024. They acknowledged this letter and stated they would come back when they had more information, however the information did not arrive within the 12 working day scenario.. I have just received a copy of the agreement which goes back to 1994 from them. In their response letter they have stated " Please find enclosed documentation received to date: we are waiting further documents in order to complete your request. We have currently deemed this debt as unenforceable which means we are not able to take court or further action against you to recover the outstanding balance". They then go on to state "we are still legally entitled to:  1.Contact you to ask and repay what you owe 2.Pass your details onto a third party collection agency 3. Continue to report your account with the credit reference bureaux (as appropriate)". I'm at a loss as to what I should do next and would appreciate any guidance on this matter. I am currently paying £5.00 pcm. TIA      
    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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Claiming beyond 6 yrs - important new information!!!


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I've spent hours on this site and would like to say a big "thank u!" to everyone. This site is fabulous!!.....I'm on my way to financial freedom....finally!!

 

I have an old Barclays business account. In regard to business account charges, can one claim back charges such as those for credits and debits to one account, maintenance fee, account control fee (for going overdrawn)?

 

 

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Another question about claiming beyond 6 years. Do you think it will be harder to claim if all charges are older than six years? I have already claimed for charges within 6 year limit just wondering if it would be harder to fight a banks defence if all charges were older than six years wouldn't they just argue the statute limit?

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hi my name is sally, i am in the process of reclaiming bank charges. i sent the bank a letter asking for 6 years of statements and they havent responded. i wrote this letter about just over a month ago. what should i do now?

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hi my name is sally, i am in the process of reclaiming bank charges. i sent the bank a letter asking for 6 years of statements and they havent responded. i wrote this letter about just over a month ago. what should i do now?

 

start a thread under your finacial institution- they have 40 days to produce information.see template letter - check you asked for correct info and sent £10.00 ?

 

read FAQ and libaries and all the threads you can - there are instructions on here on how to proceed .

 

best of luck:)

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Wow, this is great news ! Beyond 6 yrs claiming sounds like an excellent idea - do we send SAR and ask for charges to go back to the date the account was opened ?? We had am account with Barclays 7or 8 years ago that we had lots of problems with so we opened one with RBOS - who we have just agreed a settlement of £6500. I shall be sending Barclays a letter through in the next couple of days I think !

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Wow what good news this thread is. Banks here I come. Am I correct in assuming that charges on business accounts fall into this category? Apologies if this is a dumb question. Have not started on old business account yet and would require statements back 19 years - would be great.

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You don't need to give them another 40 days. Simply send the non compliance letter for the SAR. They are obliged to send you all info they hold on you under a SAR not just the last 6 yrs. If this is all they have sent they have not fully complied with your original.

 

 

 

Thanks to all for the advice

 

Hi zootscoot, when i asked for my statments i used martins money saving tips template and it did only request six years, so this is my dilemma.

 

Do i have to start all over because of this as they did comply with my request

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If you only requested six years they have complied with your request. Also there is a chance they will not reply to the second as they do not have to comply with second request if it follows shortly after the first. I can't remember off hand what the relevant time period is. If you look in the DPA you will find it.

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its here delphi

 

(3) Where a data controller has previously complied with a request made under section 7 by an individual, the data controller is not obliged to comply with a subsequent identical or similar request under that section by that individual unless a reasonable interval has elapsed between compliance with the previous request and the making of the current request.

(4) In determining for the purposes of subsection (3) whether requests under section 7 are made at reasonable intervals, regard shall be had to the nature of the data, the purpose for which the data are processed and the frequency with which the data are altered.

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I'm sure I read it is a period not less than one month after a previous request...Im looking...

P

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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Whilst looking, I bumped into this link. It is how to trace any old accounts but cannot remember all the details. Online request, snail mail etc, it's all there.

From the British Banking Assosciation.

 

BBA - British Bankers' Association - Dormant accounts

 

P

 

Noomill - sorry it looks like I found the same link. :-)

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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I am having big trouble with Barclays credit cards getting statement info and I know other people are reading the Barclays thread. I originally asked for 6 years info. After they had gone over the 40 days I got about 2 years info and then telling me the rest was on microfiche and they weren't obliged to send it me but as a matter of good will they would. I wrote and told them they had committed an offence and now wanted all info they held on me. After about 90 days received another 2 years info going back to July 2002 and a statement saying "this is all the info on this account that we hold!" I think this is becoming a general ploy. Any advice on the best way to getting hold of it all? Should i send the destruction of info letter discussed earlier on this thread? Write to the ICO? Take them to Court? All three?!

 

Cheers

 

Halibunny

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Hello everyone,,,,,,,I can't stop reading this......brilliant!

 

I just called Natwest customer services and they told me they wouldn't be able to trace anything without my old (closed account) account number, which I haven't got.........that can't be right, can it? So how would I get that then if they can't give it to me.......it was approx 10 years ago so would that be a problem?

 

Can anybody advise me please? I'm determined to get back what they took from me, was a fortune in charges and they really showed me no mercy whatsoever,,,,,would be so good if I could claim them charges back,,,

 

Hi Wannagethelp

 

Look at the link above - it may help you!

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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If you have a CCJ then it's a good time to have it questioned as they will have ackowledged the charges in the debt even though it may have been over 6 years ago. Example..CCJ against you 5 years ago for debts run up 3 years previous to that.

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does this apply in scotland aswell as i have heard that you can only claim for 5 years in scotland.hopefully it does!i have at present got a sar in on intelligent finance and one in on the bank of scotland.35 days gone and still waiting. do i chase them up or just wait till the 40 days are up?thanksandromeda411

 

 

Well! Yesterday I went into a branch of HBOS in Scotland and requested the pre-6 years' statement - for one a/c going back to 1987. There was a bit of consternation (at first) but the lad processed my request and said he'd let me know the outcome. (He wouldn't accept my £10 - "Just in case," he said.)

 

As for the Scottish £750 limit (Small Claims) asked a couple of postings above - I wouldn't worry too much - there are other routes one can take (I've been advised).

Dummie's Guide to CAG: http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

Me v BofS: Charges: £13,048.10 #2a/c Statements from 08/01/01 received. Charges:£5,156.39 Information Commissioner's Office informed June 12th who wrote to BoS, June 22nd for non-compliance. #1a/c: passed to BoS Senior Review Team. Discovered 2 further a/cs, and 3 Loan accounts. "Goodwill offer" of £7,424.23 06/07/07. Accepted (partial repayment). 20/07/07 Top-up payments of £2,558.10 & £1,154.00

£11,136.33 paid back thus far.

New claim issued: 9/07/2007 for 3rd account: £500+ PRESSING ON!

Don't forget - when you win - a donation to CAG would be welcome!

If anything I've said has remotely been of any assistance, then please tip my scales!

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On the 5 yr limit, you are actually doing very well.

The Scottish limit runs from the date upon which you should reasonably known about the breach - meaning the unlawfulness of the charges.

There is a long stop of 20 yrs but this is of no relevance to most people

 

Mmmm! "The Long Stop of 20 yrs" - I hesitate to argue against Bankfodder here - especially as a VERY newbie - BUT - It is of MAJOR relevance to me! If my HBOS charges for 2 a/cs over the 6-year period total over £15,000 (without interest) - then what might they be over the 20 year limit?

 

I'm going the whole way! I have requested 20 years' statements from HBOS from one a/c and the pre 2001 statements for the other, going back to the date when it was opened (1990 - I think!).

Dummie's Guide to CAG: http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

Me v BofS: Charges: £13,048.10 #2a/c Statements from 08/01/01 received. Charges:£5,156.39 Information Commissioner's Office informed June 12th who wrote to BoS, June 22nd for non-compliance. #1a/c: passed to BoS Senior Review Team. Discovered 2 further a/cs, and 3 Loan accounts. "Goodwill offer" of £7,424.23 06/07/07. Accepted (partial repayment). 20/07/07 Top-up payments of £2,558.10 & £1,154.00

£11,136.33 paid back thus far.

New claim issued: 9/07/2007 for 3rd account: £500+ PRESSING ON!

Don't forget - when you win - a donation to CAG would be welcome!

If anything I've said has remotely been of any assistance, then please tip my scales!

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Zoot,

2 Questions

a. would the 'reasonable period' rule for second SAR requests be valid since we're talking concealment by the banks, which have lead to this request? and

b. Is there a new template which includes suitable remonstrable wording and case-law which we would be required to quote upon going back 6+ years?

Bye the bye - so very well done to you all in coming up with this 'twist'.

ken

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Im sure that there must be dozens ,if not hundreds of people who are in the middle of getting back their 6 years of charges who..like me will be interested to see any template/letters etc enabling us all to reclaim charges in excess of 6 years.Importantley is the fact that some banks are claiming to only have copy statements for 6 years and not any further,i hope to see on this web site templates etc in tackling this problem ,and also contacting your bank to put in a further claim in excess of 6 years even though you have just got back your 6 years worth

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Guest Battleaxe
I am having big trouble with Barclays credit cards getting statement info and I know other people are reading the Barclays thread. I originally asked for 6 years info. After they had gone over the 40 days I got about 2 years info and then telling me the rest was on microfiche and they weren't obliged to send it me but as a matter of good will they would. I wrote and told them they had committed an offence and now wanted all info they held on me. After about 90 days received another 2 years info going back to July 2002 and a statement saying "this is all the info on this account that we hold!" I think this is becoming a general ploy. Any advice on the best way to getting hold of it all? Should i send the destruction of info letter discussed earlier on this thread? Write to the ICO? Take them to Court? All three?!

 

Cheers

 

Halibunny

 

 

File an N1 for non-compliance, This will focus their hearts and minds

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Thanks BA ;-)

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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