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  1. Btw the only way I found out it was cancelled was because I was doing a search on my emails and came across the one in junk box . They don’t ring you or check you have email . I quoted the package holiday regulations at them because they said if we had found a similar holiday that was more money we would have to pay , which seems to contradict the regulations. They just ignored me.
  2. Long story but tui cancelled package holiday 8 days before leaving but email went into junk . They could offer no alternative holiday that week so I had no chocice but to cancel and book elsewhere . Also their system had let me check in and print all my holiday documents 3 days before we were due to leave which is bizarre considering they said they cancelled it. Their customer service is rubbish and although we booked elsewhere it was a more expensive holiday and they have offered 200 pounds in vouchers . Don’t want vouchers and still not happy with them at all .
  3. any other comments before we send the letter?
  4. so if he has a badge - he just may not have had the instruction on how to teach? That would make sense as he did not even know the correct lanes to use on a roundabout.
  5. Also as he gave a false name we don't know how many exams he had passed?
  6. If a website constitutes part of a contract - then the fact he was a trainee is one of the main arguments. The website says "all instructors are fully qualified and display their Green badge" So although a trainee can instruct she was not given the chance to change to a fully trained instructor and when she paid her money she thought that is what she was getting. They have admitted in a text that that was their mistake but have inferred she was accepting the situation by carrying on with lessons . That was not true as she did not know he was qualified and when she complained about his teaching she had already paid up front so could not get her money back.
  7. Actually it has apparently not been sent yet so if someone would be kind enough to have a look at the letter it would be appreciated . The Driving school told my sister they would not give her the drivers full name just said he was called Edward . In fact his name was actually John M***** thanks
  8. We have now done letter before action. So will see what happens
  9. thanks I am a bit rusty - trust me I was quite active on the forum and I hope I helped a lot of people on bank charges . Just have had a bit of a break .
  10. I have to help my sister so do you think we should tell the "driving School" what we are intending to do? In other words give them one more chance to put things right - or just go ahead?
  11. thanks for your reply . Does the website wording count as the contract? they did admit in a text that they had made a mistake by giving her a driver that was not fully qualified.
  12. Well just an update. My sister was only given the instructors first name - guess what the was not his real name. The government DVSA are going to contact him with her comments and they are willing to take it further but they can not get her money back. they have advised her to go to trading standards about the original website she booked through.
  13. Our reply basically is She was not aware he was a trainee until the morning of the test The website states all drivers are fully qualified. He did not display his badge He fell asleep because he was working long hours. We thanked them for their reply and confirmed we will be taking the matter to Trading standards and DVSA.
  14. To be clear the extra hours were offered as she complained about him falling asleep etc and the fact he had not covered all the test routes and using the sat nav on his phone. At that stage she did not know he was a trainee. she got an extra 2 hours before the test .
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