Nt Fking Hell

[knobby1]

Here`s a good one for ya, just received my latest bill from our mates at NTL, it is £15 over what it should be as they have included a service i didn`t want, so i rang the nice scottish man at customer services to cancel the sevice i didn`t want or ask for he was very polite and did in on the spot.

 

I asked him to send me out a revised bill, here`s the daft bit because there going onto this new system where late payments will get charged the £10 PENALTY FEE he couldn't send me a revised bill, so said the only way i could not get the late payment PENALTY would be to pay the whole bill then get a smaller 1 next month!!!!! (if i don't pay the whole bill it will come up as a late payment). Why the hell should we pay for something i havent got? Gonna get the wife onto it tonight as i just lose my rag and tell em to f off in the end.

 

Just to recap I've got a bill for £15 over what it should be and to not get charged the PENALTY FEE of £10 they`ve said i must pay it all!!!!!! lmfao how silly are these companies going to get I've already got my letter ready for if and when they do charge me this £10. Oh well............

[sean5302]

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[knobby1]

sorry not all of us are blessed with marvelous standards of grammar, if you have not got anything constructive or pleasent to say then say nothing please,

[sean5302]

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[knobby1]

was there really any need to be so condescending sean?? i think not, anyway it`s forgotten about and my post shall be edited so meets with your approval. Ty:grin:

[meagain]

Of course, you could write to them demanding the £10 back, on account of the fact that such a fee is excessive and therefore unlawful ...

[mahala]

My God.

 

Do they use punctuation, in their communications with you?

 

or do they misuse it, putting commas where there is no need?

[Bookworm]

MOD NOTE:

Ok, people, let's step away from the keyboards, and stick to non-personal comments, please?

Thanks in advance.

.

[Tygermoth]

Hello Knobby

 

I have more issues with NTL than you can shake a fair sized stick at. There was a thread somewhere that detailed a NTL forum and the vagaries of their billing system i will have a look about and see if i can find the link for you.

 

Tyger

[Tygermoth]

These people just may have a little more info on how to do battle with NTL.

 

http://www.cableforum.co.uk/board/

 

All the best

 

Tyger

 

(originaly posted by Solowka - many thanks)

[knobby1]

thanks for the link tygermoth it was most helpfull.

[knobby1]

This topic was closed on 11 March 2019.

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