Debt Collection Agencies

[Sparkey]

Can Anyone help! My cousin got into trouble with his credit card and it was subsequently sent to a debt collection agency. He asked a member of the family to help him pay off what they were asking for - a cheque was sent. The debt collection agency contacted him to say they had not received the payment, my cousin explained the cheque had been sent but the agency asked for payment again which was done by a debit card. The family member who helped out noticed on their statement that both the cheqy payment and debit had been taken. The debt collection agency is denys receiving the cheque or cashing it. The credit card company has become involved but it is going nowhere - any suggestions?

[jonni2bad]

Contact the bank that issued the cheque (i.e. the one that the family member banks with). They should be able to trace the account number that it was paid into. If this matches the DCA then there's the proof you need.

[Sparkey]

Thank you I have asked the family member to check up on this, together we will compose a letter requesting the money back - will keep you posted

[Sparkey]

Thanks for the advice - since time of posting the credit card company have now forwarded some of the money owed with the balance to follow.

[JonCris]

Thanks for the advice - since time of posting the credit card company have now forwarded some of the money owed with the balance to follow.

 

Why only "some" of the money If it was 1 payment then its 1 refund

[Sparkey]

This topic was closed on 10 March 2019.

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