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    • I do disagree with you regarding one thing - we are not very good with letters or these situations and are slow on the uptake. So far you have stood up to Excel and their threats, immediately given us the information in the sticky, done loads of reading up to educate yourselves, learnt from the mistake of outing the driver so you'll know not to do so in the future, got on to the organ grinder to try to get them to call off their dogs, etc., etc.  Good grief - we wish everyone who came here would do this!!! Most people who get these invoices sadly think they have been fined and if they don't pay a drone from Ukraine will be diverted and will fall on their home (or some such vague grand apocalyptic threat) and they fold and give in.  You haven't.  Well done. Don't worry - you won't be paying a penny.  Although it will take some time to see off this vile company.
    • Spot on!  You learn quickly. Who cares if the case gets sent to debt collectors?  They have no powers.  All the effort you will have to put in will be to open envelopes - and then spend time laughing at their daft "threats".  No stress at all!
    • I did ask them why, but seems they have more spare cash than we do .. ;-( .. I doubt their bank would even support a chargeback after a year has passed. Anyway I've constructed my first DRAFT Snotty Letter .. so here goes ..   RE: PCN 4xxxxx Dear ALLIANCE PARKING Litigation Dept, Thank you for your dubious Letter Of Claim (dated 29th April 2024) of £100 for just 2 minutes of overstay. The family rolled around on the floor in amazement of the idea you actually think they’d accept this nonsense, let alone being confused over the extra unlawful £70 you had added. Shall we raise that related VAT issue with HMRC, or perhaps the custodians of the unicorn grain silos? Apart from the serious GDPR breach you’ve made with the DVLA and your complete failure in identifying the driver, we’re dumbfounded that the PCN is still not compliant with the PoFA (2012 Schedule 4 Under Section 9.2.f) even after 12 years of pathetic trial and error. We also doubt a judge would be very impressed at your bone idleness and lack of due diligence regarding the ANPR entry / exit periods compared with actual valid parking periods. Especially with no consideration of the legally allowed grace periods and the topological nature of the Cornish landscape versus a traditional multi-storey. And don’t even get us started on the invisible signage during the ultra busy bank holiday carnage, that is otherwise known as the random parking chaos in the several unmarked over-spill fields, or indeed the tedious “frustration of contract” attempting to get a data connection to Justpark.  We suggest your clients drop this extreme foolishness or get an absolute hammering in court. We are more than ready to raise the issues with a fair minded judge, who will most likely laugh your clients out in less time than it takes to capture more useless ANPR photos. We will of course be requesting “an unreasonable costs order” under CPR 27.14.2.g and put it toward future taxis to Harlyn Bay instead.  We all look forward to your clients' deafening silence. Legal Counsel on behalf of the Vehicle Keeper.  
    • Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Insurance and Flooring Problem


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I live with my partner and four friends in a rented house furnished by the landlord.

 

Our dishwasher broke down just before Christmas and despite repeated calls to the landlord, he didn't come out for about three weeks.

 

During this time the dishwasher leaked, unbeknown to us, and all the real wooden floor has cracked and buckled.

 

We have rented accom insurance with Endsleigh, who say they won't cover it as it is the landlord's responsibility.

 

Now our landlord says HIS insurance doesn't cover it, ours should, and if we don't sort it, the repair bill is coming out of our bond.

 

The work is estimated at about £3k - help!

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If he has not attended to the fault, he is responsible. The insurance situation makes no difference.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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It does in the sense of where does the money come from to fix the floor, as our contents does not cover and he CLAIMS his insurance doesn't either.

 

We suspect he does not have the correct insurance.

 

He used to live here and we think he has just left the buildings cover in place, rather than set up specialist landlord insurance for furnished properties.

 

Which also makes us wonder if he has a BTL mortgage in place or permission to let from his mortgage company.

 

What are the repercussions (for him) of not notifying your mortgage company you are letting your property?

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It doesnt, for you, as you are not responsible. How he funds it is his problem.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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I agree 100% with everything BB has posted, both with regards the insurance issue and whos responsibility it is also.

 

With regards whether his mortgage company knows it is BTL or not, stay well out of it. It is firmly out of the realms of "your business", so I would not go there. However, the penalties are basically that the mortgage company will probably do little other thanup their interest or similar. Technically, the mortgage company can attempt repossession for breach of T&Cs, but the chances of this are extremely slim.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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thanks everyone.

 

My OH is going to see the council's private tenant solictor during the week.

 

An interesting point is during a conversation between my OH and the landlord (witnessed by me), the landlord suggested we change to an insurance company that WOULD let us claim for the floor, wait a month, then bung a claim in.

 

He backtracked pretty quick when we pointed out this was insurance fraud, something we are not willing to do.

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Even if you could claim, I would not, as it is not your responsibility.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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UPDATE -

 

Our landlord has obviously read or seen something to make him realise he is not on un-shakeable ground.

 

My OH got a phone call today, app the landlord's insurance now WILL cover the damage.

 

The flooring is to be replaced this week at no cost to ourselves, there is no more talk of us being wrongly insured or being in any way resposible.

 

Thanks for your advice all.

 

Jane

Co-op - £128 settled in full, June '06

First Direct - £125 settled in full, July '06

Barclays - offer made, Dec '06.

First Direct part deux - charges refunded in full, Oct '06, threatened to close a/c in Nov '06, letter dispatched to head man.

Student Loan Company - £25 of charges refunded, Nov '06.

 

Mr Princess

Lloyds - LBA dispatched, Oct '06

MBNA - LBA dispatched, Nov '06

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PS just out of interest, who do other tenants insure through?

 

As there are four us living together, all young professionals, we were knocked back by everyone but Endsleigh for being too "high risk".

 

Basically you can marry someone you've just met and get home insurance anywhere, but live with two longterm pals and a partner and you'll all be smashing the place up.

 

Endsleigh are fine, BTW, £12-ish a month to cover all our possessions, computers, laptop, TVs etc.

Co-op - £128 settled in full, June '06

First Direct - £125 settled in full, July '06

Barclays - offer made, Dec '06.

First Direct part deux - charges refunded in full, Oct '06, threatened to close a/c in Nov '06, letter dispatched to head man.

Student Loan Company - £25 of charges refunded, Nov '06.

 

Mr Princess

Lloyds - LBA dispatched, Oct '06

MBNA - LBA dispatched, Nov '06

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I had exactly the same problem my housing association wouldn't pay up after my washing machine leaked went through the kitchen into the hall and through to the living/dining room they told me it wasn't covered under buildings insurance as it wasn't fixed to the floor hmmmmmm most of it was ceramic tiles but there ya go, well I went 6 months with no floor with a new born baby my insurance contents cover kept saying that it was buildings insurance as it was flooring couldn't get much luck anywhere so I read through my more than policy an low an behold there was a excemption for tenants phoned head office and had it all fixed had to claim on my insurance mind but point of this is everyone is trying to con you read your landlords policy and also insurance policy, if they state they dont cover belonging placed in the house then read insurance they should have a sub section (really small writing with confusing words best to have a dictionary) about tenants, phone head office if you cannot get help from customer services etc, the cus ser guy that was speaking to me whilst trying to claim was reading the tenants section but he was saying this word cant remember it exactly and saying that it meant they wouldn't pay out under sections bla bla bla when really it meant that they would only pay out under sections bla bla bla

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The difference here tax_in_2001 is (from your post) it appears that you owned your washing machine - You owned the faulty appliance and it's your machine that caused the damage. Thus your insurance should pay.

 

But thejanegirl's original post says the landlord owns the dishwasher that caused the damage - and that means that the damage caused by his faulty machine is covered by his insurance.

 

 

Oh right, my fault I mis-read. I know a few tenants around by me their insurance companys counter claim off the landlords insurance is there any chance of this ?

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