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    • When we did a mutual exchange (last year for me), both parties had to go to either the housing association premises or at one of the houses to sign paperwork. You need to see what they have signed, have both properties had an inspection, house efficiency and electrical test done?
    • Include that in your witness statement along with that letter as an exhibit.
    • Yup, well so far they have lied to me about responding to a CCA,  are threatening me with a default notice that they don't have, produced a knocked up version of my NOA, sent me 29 pages of spew for an agreement. No wonder they pay 5 p in the pound for that crap.
    • Paragraph 2. I think there should be further down and also you should make the point that the payment to was made unilaterally and without the imposition of any conditions. Paragraph 3 – this is unnecessary because you are not claiming as an entitled third-party. This worries me because it makes me feel that you haven't fully read around because this is a paragraph which you would include where you were suing EVRi as a beneficial third party because you had actually made your contract with Packlink or some other broker. I think you need to revisit and do some more reading. I'm afraid I have a sense that you have simply copied this from somebody else's witness statement without understanding that it wasn't necessary. Please can you post the amended draft. Other than the suggestions above, it looks okay – but let's see it again for a further appraisal. In terms of the evidence, parties bundle, I think it might be an idea to start off with the correspondence with EVRi and then go onto the other evidence. You will have to amend the index page accordingly. You could shorten this bit. Take 19 is pretty well blank and you may as well miss it out also, there seems to be some repetition of emails and the email chain. I think will be worth going through and getting rid of duplicates if you can. 49 pages is a bit long and it would be a good idea to try and reduce the number. I have a feeling that 50 pages as the County Court limit anyway. The judge will be happier with you if the bundle is smaller. Maybe you could reduce the size of some of the images or messages et cetera. You have got several messages which straddle onto a second page so that things like sign off information and standard confidentiality information become orphans. A bit of manipulation and they could be joined to their parents I think. Page 31 as an example. So is page 19. You may only be up to shorten the whole thing by 56 pages – but I think it would be a good idea. 56 pages is, after all, 10%. If you can do more then so much the better
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Orange billing issue


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My sister has an Orange contract and she was on one of their Premier 600 monthly contracts. This tariff gives you 600 minutes a month anytime/any network.

 

After 6 months she asked to be downgraded and she asked details about their Orange Value Promise T-Mobile EQ Freetime 750 tariff. She was told that this tariff gives you 750 off-peak minutes. What they failed to tell her was that these minutes only applied when calling other Orange numbers.

 

She got her bill today and it is asking her to pay almost £500! She phoned Orange and they said they will get back to her on the issue. What can my sister do to sort this situation out?

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Guest Lueeze

She would have been sent an agreement for the new tariff, I used to work for Vodafone, and know this tariff is only Orange and Land lines.

 

Can she check if she was sent an agreement?

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She would have been sent an agreement for the new tariff, I used to work for Vodafone, and know this tariff is only Orange and Land lines.

 

Can she check if she was sent an agreement?

 

No they didn't. I have several lines with Orange and I don't think I've ever been sent anything when I've changed my tariff.

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Guest Lueeze

They should have provided the information in a letter as far as I know, I will ask Spiceskull later for you as he knows about telecomes too!

 

Lou x

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  • 4 weeks later...

Just to update. Orange waived any charges for peak time calls my sister made. Seem to have botched a little bit as they said they cleared it up to May 10 but her latest bill has about £20 worth of calls from just before this date. Will need to speak to them again.

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Orange are S**ts. I'm surrprised you got anywhere with them. My GF had a contract with Orange and they over charged her by about £80. They wanted her to pay £166 but she worked out she owed them £85. Took 18 months to sort out and Orange ended up admitted they were in the wrong after getting OFCOM and T Standards involved. Thing is they put a Default notice on her during the dispute and are now unwilling to remove it even though it was there fault in the fist place.

NatWest:

**£466.28 Settled In Full 21/08/06**

Halifax:

**Full settlement of £107.52 offerd and accepted 25/10/06**

GE Money:

**£48 settled In Full 19/09/06**

Barclays Bank:

**Full settlement of £90 offered and accepted on 24/10/06**

Alliance & Leicester:

**£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**

 

"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya"

"Learn the gifts of all sights, or finish in the dance of the fallen gods."

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  • 1 year later...

My father has been getting charged by Orange Broadband (previously Wanadoo) for the last 9 months eventhough he migrated to Sky Broadband 9 months ago. He got issued with a MAC code and it was given to Sky and the transfer took place smoothly.

 

He has complained to Orange who said that they were charging him as they thought he was a user who was connected but not using their service! They blame Sky for not informing them that we had switched over. Sky claim it is Orange's fault.

 

To me it seems pretty obvious that Orange are the ones to blame. Sky suggest contactin OFCOM. I would rather give Orange 7 days written notice to pay up before I go to the Small Claims Court.

 

Please give me your opinions on the best course of action.

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If Sky did not need to use the MAC code, if they are using LLU, then Orange would never have been informed by them that you had changed. LLU is when the ISP has their own equipment in the exchange so it does not matter if someone elses marker is on the line.

Try to find out from Sky if this is the case, then go back to Orange and tell them that this was not explained to you when you asked for the MAC code. They will probably try and say that it is not up to them to tell you this, however the fact that yoy have asked for the code shows your intent to disconect from their service, so on those grounds you can ask for a refund.

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  • 2 years later...

I signed up with Orange Mobile broadband in August 2009. I have received two bills for 6 weeks usage of £969.15. My limit was 3GB per month and I have been with Vodafone before this and never exceeded their limit.

Basically, I have been using my connection to access my mail and facebook and a few Windows updates (downloading around 0.2 GB/month)

 

I have declined the invoices but according to their customer service they have already given me a bad credit report.

Have sent an email to Jackie O'Leary (vice president of Orange Personal Communications). After that I got contaced by Executive department. First they offered me 25% off, when I did not agreed to that, the next offer was 50% off. I offered them to pay 25% and have a written document that I would not receive any bad credit report. At this point they are not willing to offer me that.

To me this totally outrageous, I know I am not responsible for the 19GB they claim I have been using. In Executive department they said that the case might be that I left the dongle in the computer over night and that is has been updating internet during that time.

 

I believe there is a major fault in Orange billing system and from what I learn many people share the same experience.

 

The next step for me is to send an email to BBC Watchdog and as many news papers as I can. I am not going Orange get away with charging me this amount and claim it is correct and also give me a bad credit report while I am in a dispute of there outrageous invoices.

 

If anyone are having problem with excessive and outrageous invoices from Orange please contact me via email ([email protected])

Together we can make complaint to CISAS (the organisation who deals with issues regarding Orange)

 

/Emil

:mad:

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  • 1 month later...

Even I am having the same problem. I use an accesscode to dial call internationally. but recently I got a bill for about £800. Does anyone know what I should do? How can I email Jackie does anyone have her email add please

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Even I am having the same problem. I use an accesscode to dial call internationally. but recently I got a bill for about £800. Does anyone know what I should do? How can I email Jackie does anyone have her email add please

 

I'm not certain what her email address is but I do believe Orange's price guide does state calls to calling cards aren't included in your minutes.

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  • 9 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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