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    • I did ask them why, but seems they have more spare cash than we do .. ;-( .. I doubt their bank would even support a chargeback after a year has passed. Anyway I've constructed my first DRAFT Snotty Letter .. so here goes ..   RE: PCN 4xxxxx Dear ALLIANCE PARKING Litigation Dept, Thank you for your dubious Letter Of Claim (dated 29th April 2024) of £100 for just 2 minutes of overstay. The family rolled around on the floor in amazement of the idea you actually think they’d accept this nonsense, let alone being confused over the extra unlawful £70 you had added. Shall we raise that related VAT issue with HMRC, or perhaps the custodians of the unicorn grain silos? Apart from the serious GDPR breach you’ve made with the DVLA and your complete failure in identifying the driver, we’re dumbfounded that the PCN is still not compliant with the PoFA (2012 Schedule 4 Under Section 9.2.f) even after 12 years of pathetic trial and error. We also doubt a judge would be very impressed at your bone idleness and lack of due diligence regarding the ANPR entry / exit periods compared with actual valid parking periods. Especially with no consideration of the legally allowed grace periods and the topological nature of the Cornish landscape versus a traditional multi-storey. And don’t even get us started on the invisible signage during the ultra busy bank holiday carnage, that is otherwise known as the random parking chaos in the several unmarked over-spill fields, or indeed the tedious “frustration of contract” attempting to get a data connection to Justpark.  We suggest your clients drop this extreme foolishness or get an absolute hammering in court. We are more than ready to raise the issues with a fair minded judge, who will most likely laugh your clients out in less time than it takes to capture more useless ANPR photos. We will of course be requesting “an unreasonable costs order” under CPR 27.14.2.g and put it toward future taxis to Harlyn Bay instead.  We all look forward to your clients' deafening silence. Legal Counsel on behalf of the Vehicle Keeper.  
    • Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
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UKPC parking invoice - tesco Faraday retail park,Coatbank Street, Coatbridge. ML5 3SQ scotland


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Hi everyone. very interesting reading concerning this company. I was a victim of this company last night at a local retail centre. On return to my car there was one of those stickers on the screen. It claimed i had parked outside the marked bay. My car was parked in an end bay next to a large pavement (big enough for another car). I was not stopping anyone else parking or in any way blocking the pathway. In actual fact my tyres where just on the flat curb stones by no more than an inch. I found the git who issued the ticket who said "you can appeal", "I have photographic evidence!". And thanks to your postings on this site APPEAL I WILL, they ain't gettin a penny!!! Incidentally my husband was driving who is'nt the registered owner. Awaiting the charge notice.

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Do not "appeal" - gives these [problematic] far too much respect. If you must communicate use Bernie's templates here:

 

http://www.consumeractiongroup.co.uk/forum/parking-traffic-offences/119802-private-parking-tickets-template.html

 

They are short and sweet and, most importantly, give away no information.

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What is your problem with the appeals process? These are legitimate companies and their processes should be respected.

 

Referring to them as "[problematic]" is clearly a defamatory comment.

Troll Alert

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  • 2 weeks later...

Not had time to go through all the posts on this thread, just an update...from the first part of the thread...UKPC PCN Feb last year, usual letters from UKPC and Hunter Forrest, told Hunter Forrest to revert back to UKPC I'm not paying....heard nothing since

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Sarah 1985,

 

No one here has heard of UKPC taking anybody to court so you should be fine. These firms are however very persistant, you will get lots of letters, perhaps 5 or 6 in total. UKPC use a debt collector, Hunter Forrest, who may start writing to you after letter 2 or 3. Don't worry about debt collectors, they have NO powers.

 

Bernie the Bolt has compiled a series of template letters to help bat these "fines" [not fines at all, merely unsolicited invoices] back to the private parking companies.

 

They are here:

 

http://www.consumeractiongroup.co.uk/forum/parking-traffic-offences/119802-private-parking-tickets-template.html

 

The upside of using these is that, if it came to it [which it won't with UKPC], you can demonstrate to a court that you acted reasonably throughout the dispute and tried to resolve matters. The downside is that you may well get more correspondance than you would otherwise have done. The big companies such as UKPC, Euro Car Parks & Excel always threaten court but never follow through. Other companies such as UK PAO and AS Securi-T occasionally fly kites, issuing court papers but don't turn up when a defence is filed.

 

It really is your call. Me? I would use the templates but there again I'm awkward and enjoy winding up the [problematic]. If you just want a quiet life it is a much closer call.

 

The main thing to remember is DON'T PAY! These private tickets are scams. Please feel free to post further if you are unsure about anything.

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Hi Everyone,

 

Same story, different location - this time, Barbican Leisure Park in Plymouth.

 

I parked up and left the site to take a couple of photos of the sunset before returning 10 mins later to find a "charge certificate" for £80 (£40 if paid within 28 days). I noted that the company would contact the DVLA for my details. Upon discovering that my car was still registered at a previous address, hurriedly contacted the DVLA to rectify this and rang UKPC to inform them that the charge would need to be forwarded to my current address (extremely worried that if I did not receive it then I would be liable for the higher charge!).

 

Once the fine arrived, I wrote to appeal stating that I had proceeded to use the facilities in the Leisure Park.

 

This thread makes for very interesting reading and wish I had found it sooner. I fear I may have shot myself in the foot by writing to UKPC and admitted that I was driving but had used the facilities after my apparent and unwitting misdemeanor.

 

All the posts on here seem to cite some clause that (if I understand it correctly) UKPC are only targeting the owner/RK of the vehicle. Certainly my letter from them following my appeal is identical to those received by other victims.

 

Can I use the same templates kindly provided here? If they know that I was the driver and have my address, is it too late to fight back?

 

A speedy response to this would be hugely appreciated as the probation period is ticking away!! In fact, having been given 28 days to pay during which time if I appealed then the reduced fine would be retained until the outcome of the appeal, they have written to say that the appeal failed and the fine should be received by them within 7 days of their letter. Today is the 13th day since said "offence" and I don't want to get clobbered with £80.

 

Any suggestions would be a massive help to clarify my now very confused mind!!

 

Thank you and best regards.

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Hi jb0503,

 

I am at the stage where I have had a second letter from the debt collectors Hunter Forrest. Most of the advice given on this forum is "DO NOT PAY". I have gone over the specified time scale after each request, so I wouldn't worry about that.

 

I am sure you will obtain help shortly. Good luck.

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Can I use the same templates kindly provided here? If they know that I was the driver and have my address, is it too late to fight back?

Welcome to the forum.

 

There are two template letter stickies. One is for If You Wrote First. It takes a slightly different approach. If you haven't paid its not to late to fight back.

 

Have a read of this guide on Private Parking Charges and then have a look at these templates - What To Do If You Wrote First. They are both listed in the stickies section at the top of this forum.

 

If you have any questions post back.

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Thank you for your advice.

 

I have compiled a letter using the "if you wrote first" template disputing the fine.

 

I shall wait to see what happens but I think as most people already know, there will be another letter followed by correspondence from the debt collectors.

 

I will try and keep the forum up-to-date with progress and any further advice would be greatly appreciated.

 

Thanks again,

 

JB

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Well, it has taken them 2 months to send the first letter (parking charge issue - Jan 26, enforcement notice - Mar 25) which I suppose is their way of making sure that if you were using the cap park legally you'd lose any evidence... damned shame that I kept those reciepts :lol:

 

Now going to send off one of the first of Bernie's standard reply letters (thanks), along with a copy of the reciept... hmmm, do you suppose that I might win my "appeal"??? ;-)

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Barnsley Boy

 

Have had another letter from UKPC increase cost to £115.24 due to the intervention of Hunter Forrest & Co and 7 days to contact HF re payment.

 

I take that since by last letter was a cease and desist that I should just ignore it until we get taken to court:rolleyes:

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gillybeans,

 

You sent them a letter saying "either take me to court or stop harrassing me". They have responded by involving a separate debt collector who adds monies on for no legal reason and says "pay up or you may get taken to court"

 

What Planet are these people on? Any third party should see that the PPC has acted unreasonably.

 

Yes, continue to ignore Hunter Forrest - no point in wasting a stamp on them., but put in a complaint to Trading Standards for UKPC ignoring your reasonable requests to either "put up or shut up"

 

Quote "Administration of Justice Act 1970" & "Prevention of Harrassment Act 1997"

 

You should be able to get an email contact for your local trading standards office here: Trading Standards Central - Trading Standards and Consumer Protection information for the UK

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gillybeans,

im at the same stage as you,just got my '£115.24 due to the intervention of Hunter Forrest & Co and 7 days to contact HF re payment' letter this morning.

as far as im concerned id rather go to jail than pay the fine!

mine was totally illegal on UKPC's part.

i was parked in b&q legally for under 2 hours and the first i knew of any fine was 1 week later when a letter dropped through the door with a picture of my car parked perfectly between the lines?????? (bored or under pressure parking attendant springs to mind).of course i appealed and got no where,i even offered to pay the fine instantly on the production of any evidence from UKPC (of course this letter was never replied to!).today i have sent UKPC & Hunter both a letter (recorded delivery) stating that i am perfectly willing to go to court to settle the matter.

i also sent a letter tp the manager of b&q stating that i will be calling for him to give evidence in court of the operating practices of the company he employs to run his car park!

my only worry on the whole matter is that some baliffs will turn up and take the car?

can anyone tell me if this is possible without first hearing the case in court.

thanks

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my only worry on the whole matter is that some baliffs will turn up and take the car?

can anyone tell me if this is possible without first hearing the case in court.

thanks

 

It's not possible for a ticket from a private company.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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After reading the various emails I wrote to UKPC stating I was not the driver at the time etc, received various correspondence back which I used the standard letters to reply and ask them for proof and legislation etc. My last letter was a ‘cease and desist’ letter asking them to back up the proof or leave me alone. The point I am up to now is that I received a letter which read like this:

Notice to owner

Please be advised that according to our records the recent parking penalty, detailed above remains unpaid and has now been passed to our nominated collection agents Hunter Forrest & Co based at ……………….

Following non payment of this offence details of the register keeper were requested from DVLA etc etc.

Due to the intervention of Hunter Forrest & co the outstanding sum of £120.24 is now payable.

Accordingly we request that you either remit full payment to them within the next seven days or that you contact Hunter Forrest to discuss the situation and your proposals for payment.

Please be advised that no further communication are to be made to our offices, all enquires to now be directed to Hunter Forrest on telephone number ……………. Our offices recommend that you make contact with them within the next seven days as failure to act now may result in further action being taken to recover this debt which could incur further charges to yourself.

My question is do I write back to UKPC and say you still have not resolved my previous queries? Write to Hunter Forrest now or just ignore it for the time being and wait for Hunter Forrest to write to me directly?

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haha chris,

same as my letter (except as youve been charged £5 more!!!)

ive just had time to read through every post and the excellent legal post on the site (you REALLY need to read that,its brilliant) and i will defo not be parting with a penny until a judge tells me to!

if i had discovered this site a few weeks earlier i prob wouldnt have replied in the first place to anything off ukpc,but armed with their laughable 'evidence' and photos of the car park signs i am dying for them to take me to court! the only letters i will be writing now are to trading standards complaining of ukpc business practices and maybe report them to the police for harrassment!

i did send my final 3 letters to ukpc,hunter forrest and the manager of the b&q store (telling him i would be calling on him to give evidence) asking them to take me to court. i will not be replying to anything else other than a court date letter now.

good luck.

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Hi, all this info is great! But - can somebody please tell me how these people are legally able to get our personal details from DVLA for princely sum of £2.50? Is this not breaking some sort of confidentiality law? I don't understand how if what they are doing is illegal in giving us these 'invoices' they are then able to access confidential details. Please help!!

My daughter will be hearing from these people soon.:mad:

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Hi everyone,

 

I have received a letter from Hunter Forrest, saying that my case has been put on hold for 30 days while the appeal is being heard...... unable to close this case completely unless stated otherwise by our client UK Parking Control.

 

I haven't heard of anyone else receiving this kind of letter...... is this the norm. Is is the beginning of a back down? Can I finally put this to rest (I am now in my 4th month of dispute).

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Hi everyone,

 

I have received a letter from Hunter Forrest, saying that my case has been put on hold for 30 days while the appeal is being heard...... unable to close this case completely unless stated otherwise by our client UK Parking Control.

 

I haven't heard of anyone else receiving this kind of letter...... is this the norm. Is is the beginning of a back down? Can I finally put this to rest (I am now in my 4th month of dispute).

Looks like it might have gone quiet. I'd keep the documentation just in case they try it on.

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Smarties1,

 

Just re-read through the threads. UKPC said that you lost the appeal now there's another one?

 

I think this is the beginning of the end. Hunter Forrest are a "proper" debt collection company. They have to take some sort of notice of the Office of Fair Trading guidelines on debt collection. They only get a percentage of actual payments. It is not worth their while notching up complaints to trading standards and OFT just for flogging a dead horse.

 

I'm not accusing you of being dead horse you understand, but you will take my meaning.

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