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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • leighb3ta
      Problem with The Sims on Macbook

      By leighb3ta · Posted

      Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • Hamz909
      PCM vanishing windscreen PCN - Royale Leisure Park - W3 (London)

      By Hamz909 · Posted

      OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • FTMDave
      PCM vanishing windscreen PCN - Royale Leisure Park - W3 (London)

      By FTMDave · Posted

      OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • purple_rain
      Faulty Laptop returned for free fix - advised DPD house no. of neighbour/my safe space - left parcel outside - it was stolen

      By purple_rain · Posted

      @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • purple_rain
      Faulty Laptop returned for free fix - advised DPD house no. of neighbour/my safe space - left parcel outside - it was stolen

      By purple_rain · Posted

      @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.

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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Mercers Debt Collection

Donel261

By Donel261
in Debt Collection Agencies

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mr.ton

mr.ton

Posted
Posted
this just shows you imature attitude, if you adopt the same attitude towards your debts, its no wonder your in trouble!!!!

 

Im sure he's not in trouble - infact im sure he's loving every minute of baiting your industry...like i am :)

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Guest dwheeler

Guest dwheeler

Posted
Posted
i think what you need to remember is that a lot of our members have had some pretty bad experiences with debt collectors at one time or another. so feelings do tend to run high on this topic

 

the example i gave in my recent post highlights that you dont always get it right, but the problem is that in the cases ive seen is that you dont accept any wrong doing,even when the person has done all they can to tell you their income and expenditure etc, you still hound them for payment, payments that they will never be able to make in their current situation

 

it would be fairer for you to take them to court than to dog and harrass the life out of people

 

I dont think anyone can say they get it right first time, I certainly dont get it right all the time but I dont ever make the same mistake twice..

 

Let me give you an example. I recently had to deal with a single mum with 2 kids whos's child had just got in with the wrong croud and stole her credit card and pin. he ran up debt of just under 2k and had been told unless she was willing to prosecute her own son she was liable, I had her crying on the phone for hours, I explored every option and took a few days to get back to her. her dad was offering a full and final but rather than ruin her already shakey credit rating I decided off my own back to wipe all her over limit and late payment fees and wiped of the debt, which I later took a severe b*ollicing for, now I didnt have to do that but I did, so while I appreciate that you, your friends, your family, may have had problems where not all the monsters you make out

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mr.ton

mr.ton

Posted
Posted

Let me give you an example. I recently had to deal with a single mum with 2 kids whos's child had just got in with the wrong croud and stole her credit card and pin nothing to do with you, a police matter. he ran up debt of just under 2k and had been told unless she was willing to prosecute her own son she was liable, I had her crying on the phone for hours told by whom? yet again,nothing to do with you I explored every option and took a few days to get back to her. her dad was offering a full and final but rather than ruin her already shakey credit rating how kind of you I decided off my own back to wipe all her over limit and late payment fees illegal anyway and wiped of the debt, which I later took a severe b*ollicing for good now I didnt have to do that but I did what a saint so while I appreciate that you, your friends, your family, may have had problems where not all the monsters you make out not you personally but the system you are a part of is

 

:)

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Guest dwheeler

Guest dwheeler

Posted
Posted
and that last sentence unfortunately sums you up... you''e talking about the bottom line again when really it would have meant more to us if you'd said.. "I managed to come to an arrangement with a little old granny who couldnt afford too much in repayments and we agreed to accept what she could afford" or something of similar ilk, the fact everything with you and your job is money orientated is why you and your kind will always be hated on this forum.

 

You state in a reply above, nobody bent their arm to take the money... nobody bent barclays arm to lend to them either... both sides must take blame.

 

S.

 

I agree actuallyit is both sides to blame, but the point im making is that when reading some of peoples comments it frustrates me and you picture Barclacard stood with a gun or twisting their arm up their back.

 

and actually I think because this is my view thats why I deal with people differently please have a read....

 

Let me give you an example. I recently had to deal with a single mum with 2 kids whos's child had just got in with the wrong croud and stole her credit card and pin. he ran up debt of just under 2k and had been told unless she was willing to prosecute her own son she was liable, I had her crying on the phone for hours, I explored every option and took a few days to get back to her. her dad was offering a full and final but rather than ruin her already shakey credit rating I decided off my own back to wipe all her over limit and late payment fees and wiped of the debt, which I later took a severe b*ollicing for, now I didnt have to do that but I did, so while I appreciate that you, your friends, your family, may have had problems where not all the monsters you make out

 

so yes I do take it as a kick in the B*lls when ive gone out my way to help someone and I get rude and childish comments on here, I have time for people like you who talk but I dont have any time for people who want to insult me or write childish comments

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beachcomber60

beachcomber60

Posted
Posted (edited)

Dwheeler, your comments to my last post sums up what **** work in the debt collection industry, that is just typical example of mercers caring customers service - thats exactly WHY we look at our agreements and tell our fellow members DO NOT SPEAK TO THESE PEOPLE (I use the word people loosly - in my mind your all leeces - use fear, intimidation - you wouldn't know the meaning of fair and consideration if it bit you on the backside)

 

So you've worked in the industry since leaving school - when was that last week - I'd say it was by your immature comments!

 

Think it's time the Mods. 'terminated' this member - he/she sorry 'IT' serves no purpose to CAG.

 

The tide is turning against the likes of you & the industry you claim to represent.

Edited by beachcomber60
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Guest dwheeler

Guest dwheeler

Posted
Posted
:)

 

It was the police who told her, they would not give her a crime ref without leaving her son liable. I could have told her it wasnt my problem but I decided to help

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mr.ton

mr.ton

Posted
Posted
I agree actuallyit is both sides to blame, but the point im making is that when reading some of peoples comments it frustrates me and you picture Barclacard stood with a gun or twisting their arm up their back. thats great news hope you get frustrated even more

 

and actually I think because this is my view thats why I deal with people differently please have a read....how you deceive people differently you mean?

 

Let me give you an example. I recently had to deal with a single mum with 2 kids whos's child had just got in with the wrong croud and stole her credit card and pin. he ran up debt of just under 2k and had been told unless she was willing to prosecute her own son she was liable, I had her crying on the phone for hours, I explored every option and took a few days to get back to her. her dad was offering a full and final but rather than ruin her already shakey credit rating I decided off my own back to wipe all her over limit and late payment fees and wiped of the debt, which I later took a severe b*ollicing for, now I didnt have to do that but I did, so while I appreciate that you, your friends, your family, may have had problems where not all the monsters you make out you already said (see above)

 

so yes I do take it as a kick in the B*lls when ive gone out my way to help someone and I get rude and childish comments on here plenty more of them coming your way I have time for people like you who talk but I dont have any time for people who want to insult me or write childish comments no-one wants you here anyway in case u hadnt noticed

 

:)

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mr.ton

mr.ton

Posted
Posted
It was the police who told her, they would not give her a crime ref without leaving her son liable. I could have told her it wasnt my problem but I decided to help

 

You only decided to "help" so as your companies best interests was looked after...you couldnt have gave a monkies about that mum or her child & sitaution....:rolleyes:

So dont come across all saintly on here coz it makes me & most other Caggers puke quite frankly.

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Guest dwheeler

Guest dwheeler

Posted
Posted
Dw*nker, your comments to my last post sums up what **** work in the debt collection industry, that is just typical example of mercers caring customers service - thats exactly WHY we look at our agreements and tell our fellow members DO NOT SPEAK TO THESE PEOPLE (I use the word people loosly - in my mind your all leeces - use fear, intimidation - you wouldn't know the meaning of fair and consideration if it bit you on the backside)

 

So you've worked in the industry since leaving school - when was that last week - I'd say it was by your immature comments!

 

Think it's time the Mods. 'terminated' this member - he/she sorry 'IT' serves no purpose to CAG.

 

The tide is turning against the likes of you & the industry you claim to represent.

 

I treated you with the same contempt that you did with me. its alright for you to throw snide comments at me but when I give them back you dont like it!!!!

 

I left school in 1994 actually

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Guest dwheeler

Guest dwheeler

Posted
Posted
You only decided to "help" so as your companies best interests was looked after...you couldnt have gave a monkies about that mum or her child & sitaution....:rolleyes:

So dont come across all saintly on here coz it makes me & most other Caggers puke quite frankly.

 

it was done in the best interests of the parent actually !!

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42man

42man

Posted
Posted

I know they have some serious issues when you state that you are an employee and state your salary.....I know 2 guys from a major retailer who were sacked for posting on forum boards.....

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Guest dwheeler

Guest dwheeler

Posted
Posted (edited)
Dw*nker, your comments to my last post sums up what **** work in the debt collection industry, that is just typical example of mercers caring customers service - thats exactly WHY we look at our agreements and tell our fellow members DO NOT SPEAK TO THESE PEOPLE (I use the word people loosly - in my mind your all leeces - use fear, intimidation - you wouldn't know the meaning of fair and consideration if it bit you on the backside)

 

So you've worked in the industry since leaving school - when was that last week - I'd say it was by your immature comments!

 

Think it's time the Mods. 'terminated' this member - he/she sorry 'IT' serves no purpose to CAG.

 

The tide is turning against the likes of you & the industry you claim to represent.

 

 

I treated you with the same contempt that you did with me. its alright for you to throw snide comments at me but when I give them back you dont like it!!!!

I think the saying treat others the way you wish to be treated springs to mind !!

Edited by dwheeler
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mr.ton

mr.ton

Posted
Posted

I seriously doubt everything is as rosy in your industry as you make out.

If it was..you wouldnt feel the need to post on forums like this.

You & i both know that your company/industry is suffering & that is in part, thanks to sites like this.

Me thinks that this is really a case of you wanting to get your "own back" so to speak, on what you see as the causes of your companies problems..namely CAG & sites like it.;)

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Guest dwheeler

Guest dwheeler

Posted
Posted
Do Barclays know that you are posting on here ?

 

 

YES actually I had a conversation last night with the director of collections just to cover my back incase any threats were made or someone tried to use it against me

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42man

42man

Posted
Posted

Only reason I ask is you mention that you state that you follow procedures and policy for your company, and as I am familiar with contracts of employment, i'd say that you were in breach of several policies in your contract of employment....but I can tell you now, that the Chairman of Barclays would NOT be happy with some of your comments on here......

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mr.ton

mr.ton

Posted
Posted
YES actually I had a conversation last night with the director of collections just to cover my back incase any threats were made or someone tried to use it against me

 

Well in that case you wont mind if one of us on here clarifies that with the "director of collections" ;)

Come to think of it Barclays head office might be interested to hear off one of us?

If you are suggesting what i think you are..in that your pressence on here has your directors "approval" then i smell a potential scandal there somewhere..:cool:

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Guest dwheeler

Guest dwheeler

Posted
Posted
I know they have some serious issues when you state that you are an employee and state your salary.....I know 2 guys from a major retailer who were sacked for posting on forum boards.....

 

I stated 41k in a previous post however I could have earned more I could have just pulled that figure out of the sky, the only correct info is how I run my personal finances and if I choose to disclose that then thats up to me

 

Barclays are quite open over salaries, all you have to do is look at barclays.com and search for B3 B4 B5 B6 B7 in the recruitment pages and you will see exactely what people are on its no secret otherwise they wouldnt publish it

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beachcomber60

beachcomber60

Posted
Posted
I treated you with the same contempt that you did with me. its alright for you to throw snide comments at me but when I give them back you dont like it!!!!

I think the saying treat others the way you wish to be treated springs to mind !!

 

When I read your first post I thought you might offer sound advice - how wrong I was ! Snide remarks? Nah just lowered myself to your level in the manner the likes of you speak to us on the phone.

 

Your not getting to me dwheeler - actual fact I'm luvvin every minute of it - more like we are getting to you me finks.

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Guest dwheeler

Guest dwheeler

Posted
Posted
Well in that case you wont mind if one of us on here clarifies that with the "director of collections" ;)

Come to think of it Barclays head office might be interested to hear off one of us?

If you are suggesting what i think you are..in that your pressence on here has your directors "approval" then i smell a potential scandal there somewhere..:cool:

 

My Director was told of the comments made on here and was dissappointed (like me) and is interested to know why we are getting such a poor reputation

 

There is no secret that im on here and I made myself know as Barclays staff straight away so you cant say you were tricked or lead into any comments - you made you opinions made quite clear from the start

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