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    • I am requesting your assistance to how I should go about a serious breach of my privacy that occurred during my stay at one of IHG’s hotel on Ma 2023. Having previously had items taken from my hotel room elsewhere I take the added precaution of using a security camera app on my device whenever I stay in a hotel room. The recordings are date and time stamped and it cannot be adjusted by the end user.   On this particular occasion I discovered evidence from my personal security camera recordings of a spy camera had been placed underneath my door, and can be seen moving along the base of the door for approximately 15 seconds.   The spy camera is in fact marketed as an inspection device of drains primarily but is known to be used in observing spaces difficult to enter. It is a usb endoscopic camera that has a length flexible cable that is semi rigid and can negotiate any obstruction by bending. The operator can be up to 3-4 metres away.   Infuriated as I had previously stayed with them in 2022 for 3 months at £260 per night that they would seek to question my honesty and invade my privacy. I immediately called reception and asked why they would do such a thing and if they had any concerns they were welcome to inspect my room and go through my personal belongings and ask me anything they wanted to. I was sleeping for the best part of my stay and was alone throughout.   I sent the recordings to the receptionist within the hour of finding them and I asked to speak to the manager of the hotel who I was told wasn’t present. I tried to have face to face meetings with him but he instead wrote to me denying the recordings were made at their hotel stating that they didn’t observe anyone in the corridor at the time of the recordings and that they don’t have a metal bar at the interface of the tile and carpet which corresponds to the overlying door. I rejected that statement on the grounds the video doesn’t show a bar but a reflection of light on the tile and you wouldn’t see a person outside my door because the cable is black and runs along the floor. If you don’t look for this you won’t see it. The matter was passed up to the area manager and he also denied the allegation. This is where the matter ends as far as IHG are concerned. Leading a busy work and family life I let the matter go but I found myself back at the same hotel a year later. I booked for  2 nights and was given a room facing the lobby door that led to the lifts. Unfortunately, from the hours of 3am I was woken up by the noise of the door opening and closing but also noticed shadows of a person standing in front of my door. At first I took no notice and put this down to a guest waiting for someone but the person or persons returned several times, standing outside my door for up to several minutes. I called the hotel reception and asked if there was an issue  on my floor and they said they would come up to check. They never said they would check the CCTV and as the incidents continued to happen up to 8am I called them 6 times. Given my past experience I didn’t think they took security as serious a# her establishments and made them observe the Cctv and let me know. The explanation I was given was that they could see residents there but they were heading down to breakfast. The time that I had noticed these feet by door was from 3am and breakfast started at 6.30am. It also didn’t explain why they would stand by my door for anything longer than 10seconds and if they were waiting for someone how likely is it that this scenario is played out 6 times when there was only 12 rooms per floor. Later that morning when I went down for breakfast the manager said he would move me to a room at the end of the corridor and asked me what my plans were for the day, essentially when would I be in the hotel. I stated that for the day I was out. He then said that all his staff were uncomfortable about me being a guest and said that I was not welcome there anymore. I had paid for the two nights but when it came to the end of the day I didn’t feel that I would be able to rest at the hotel given the hostility so I returned the next day to collect my remaining belongings, namely items of clothing, an iPhone charging cable and plug, and toiletries. Checkout was at 2pm and I was at the hotel at 3pm. All my belongings were gone and they couldn’t locate the items.  I plan to report the incident of the spy camera to the police, as well as the theft, and write to the hotel emphasising that this breach of privacy is unacceptable and the hotel's failure to properly investigate and address the issue is deeply concerning. The fact that I requested security checks to ensure my safety in the early hours was reasonable, yet their response to ban from the premises was excessive and even possibly discriminatory as I had revealed to them that I had been a victim of a hate crime given my sexuality. . I am seeking compensation for the infringement of my privacy, the lack of proper investigation, and the being humiliated and made to feel like an undesirable. I will request a full refund of my two-night stay totaling £390. Additionally, I will request compensation for the cost of my previous stay when the infringement occurred, which was £220. I am also considering damages for the infringement of my privacy but at a loss as to what this would equate to. I will close the letter giving them a 14 day timeframe to respond.    Is there anything you feel i need to consider here? Many thanks   
    • oF course, this is all just the start. trump is dragging it out as much as possible hoping to pardon himself, but the barrier the yanks had about admitting that a pres could be such a piece of err work has been broken and there is many more to come. His current criminal charges are extremely unlikely to result in jail time or anything other than fines  - but with some of the other charges - jail is pretty much mandatory - especially for one not only not on a first offense - but with others stacked up
    • Indeed, it’s all up to date at the moment and no missed payments and no issues from a credit file perspective everything is up to date in that sense 
    • follow it thru, plenty of time to poss arrange a tomlin or consent later on. ............   pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website https://www.consumeractiongroup.co.uk/topic/466952-lowelloverdales-claimform-old-cap1-debt/?do=findComment&comment=5260464 .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] .............. dx
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Winderbray/JCF PM/PCB Lawers Claimform - Service charge arrears - Refused Payment Plan - Now N244 for SJ+Strike Out.


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Ok many thanks, really appreciate your help. I will send today before I go to work and will advise my partner to send too.

1Penny

 

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I think your response to their paragraph 1 is a little sparse and allows the court to believe the claimants pleadings and that you are simply avoiding paying and by using the holding defence are simply complicating the claim.

Quote

Due to Covid (my partner lost his job) and the cost of living crisis we have been unable to pay in full. We were speaking to the managing agent and trying to pay as much as we could afford and explained our circumstances. I also lost a parent suddenly during covid and couldn't have a funeral. This is still hurting me now. The managing agent then appointed solicitors who again we tried to reach an affordable payment plan with but they refused. We still continued to make payments. We had almost reduced the arrears down to 50pct in the past year, which has been a struggle.

You could have included parts of the above to show the court that there is more to this claim than meets the eye. That the claimant has been unreasonable and by issuing the claims as a means to secure its investment /debt against the property mortgagee. 

I appreciate that you can expand on this if the claim proceeds but from the outset if your response had more detail/mitigation, it may discourage the claimant to review its position and possibly discontinue its claim.

Don't worry if you have already submitted the defence or do not have time to amend.

Lolerz ?

Andy

 

We could do with some help from you.

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Hello Andyorch

Many thanks for your response. I was just in the process of submitting the defence but haven't done so yet.

How would you suggest that I reword the response to their paragraph 1.

I really appreaciate the help. I am feeling so anxious.

1Penny

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You could mention that a reasonable and costed payment plan was refused but I would add that as a separate paragraph.

It might also go against querying whether the charges are lawful as you've already made payment. This removes any protection you have under Section 27A of the Landlord and Tennant Act 1985. Also offering a payment plan for the rest may admit to the charges being due and payable (we don't know this until we see the Section 20 notices for the major works).

I've been trying to position this in a way that we get a Tomlin Order in mediation for the principle amount (not their interest or costs) at an affordable level (around that £400/month you offered) and then suggest you get a payment plan going with the managing agent directly for the current Service Charge.

Problem there is that if they haven't done Section 20 correctly, you could be paying thousands of pounds you don't legally owe. Which is why we're questioning it in the defence. I was actually shocked that the solicitor came back and said "we're not providing this because you've already had it." and it threw up red flags in my eyes.

If you do want to add re the payment plan, I would go along with:

"The defendant tried to agree to a costed Payment plan, to clear the arrears and cover the current Service Charge, with both the claimant and their solicitors on *insert dates*, which was denied."

See if @Andyorch is happy with that Paragraph and if so add it between Paragraph 2 and 3.

We could do with some help from you.

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On 03/03/2024 at 18:11, 1penny said:

1. The defendants owe the claimants the sum of £12,630 for arrears of service charge part of which has been outstanding and demanded since 1st April 2019 pursuant to a lease dated 4th September 1998.

The Defendant contends that the particulars of claim are extremely vague and generic in nature.

The Defendant accordingly sets out its case below and relies on CPR 16.5 (3) in relation to any particular allegation to which a specific response has not been made.


1. The claimant has not complied with paragraph 3 of the PAPDC (Pre Action protocol) and failed to serve a letter of claim pre-claim pursuant to PAPDC changes of the 1st October 2017. It Is respectfully requested that the court take this into consideration pursuant to 7.1 PAPDC.

2.  Paragraph 1 is noted. The defendant is the leaseholder for *insert property address*

2. Paragraph 1 is noted. The defendant/s are the leaseholders of xxxxxxxx. It denied that the alleged amount claimed is simply down to arrears and none payment. Having dealt with the Managing agents in trying to resolve this matter and arrange an affordable payment plan to which they refused. The managing agent then appointed solicitors who again we tried to reach an affordable payment plan with but they refused. Not withstanding the above and with no admittance of liability we still continued to make payments and almost reduced the arrears down to 50% in the past year.

We could do with some help from you.

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Hello Lolerz

Many thanks. So it sounds like we might be better to keep the defence as is ?

Is it interesting that the solicitor will not provide a copy of the lease as part of the CPR31:14 ?

1Penny

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Thanks Lolerz

I am just concerned this claim will be Fast Track and the claimants will no doubt milk the costs. I see your points re the technical legislative points which can be expanded on further into the process

But from a judges perspective its a matter of getting his interest and not him simply viewing as a debtor or avoidance. 

We could do with some help from you.

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Hello Andyorch

Many thanks also.Sry our responses crossed.

The amount in the POC of the claim form is also wrong as the solicitors failed to include the last payment made.But I guess we use this later during the process ?

 

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Yes but you should add a line re sec69 interest is incorrect and be denied.

We could do with some help from you.

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So to save us referring back this is what we have so far...

 

1. The defendants owe the claimants the sum of £12,630 for arrears of service charge part of which has been outstanding and demanded since 1st April 2019 pursuant to a lease dated 4th September 1998.

2.The claimants claim interest under section 69 of the County Courts Act 1984 at the rate of 8% per annum from 1st April 2019 to 14th February 2024 on the said sum the interest being £1,009

and also interest at the same rate up to the date of judgement or earlier payment at a daily rate of £2.77.

The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from 01/04/2019 to 14/02/2024 on £13,632

and also interest at the same rate up to the date of judgement or earlier payment at a daily rate of £2.77

What is the total value of the claim? £14,414

Proposed Defence

The Defendant contends that the particulars of claim are extremely vague and generic and misleading in nature.

The Defendant accordingly sets out its case below and relies on CPR 16.5 (3) in relation to any particular allegation to which a specific response has not been made.

1. The claimant has not complied with paragraph 3 of the PAPDC (Pre Action protocol) and failed to serve a letter of claim pre-claim pursuant to PAPDC changes of the 1st October 2017. It Is respectfully requested that the court take this into consideration pursuant to 7.1 PAPDC.

2.Paragraph 1 is noted. The defendant/s are the leaseholders of xxxxxxxx. It denied that the alleged amount claimed is simply down to arrears and none payment. Having dealt with the Managing agents in trying to resolve this matter and arrange an affordable payment plan to which they refused. The managing agent appointed solicitors who again we tried to reach an affordable payment plan with but they refused. Not withstanding the above and with no admittance of liability we still continued to make payments and almost reduced the arrears down to 50% in the past year. 

3. The claimants claim for section 69 interest be denied as its incorrectly calculated and duplicated.

4. The Defendant upon receipt of the Claim Form sent the Claimants Solicitor a CPR 31:14 request on 28th February 2024. To date, the claimant has failed to fulfil this request.

5. Therefore the claimant is put to strict proof to :

(a) show how the Claimant has reached the amount claimed for; and

(b) That the money for major works was legally demanded by way of Section 20 Notices as per the Landlord and Tenant Act 1985; and

(c) that Service Charge demands were correctly issued according to the terms of the lease and Section 21(B) of the Landlord and Tenant Act 1985.


6. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.

7. The Claim is denied.  It is denied that the Claimant is entitled to the relief claimed.

 

 

.

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I'd say we're getting there

We could do with some help from you.

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Feel free to tweak it further Lolerz but I think it now covers the main points and may give the claimant something to consider before continuing ?

Do they want a can of worms opening ?

We could do with some help from you.

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I think it's ready to send personally.

 

I don't think the judge will look too kindly on them refusing a payment plan then taking them to court, as well as double charging interest and forgetting PAPLOC on such a large value claim.

We could do with some help from you.

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Precisely that was the point I wished to convey and get across. 

We could do with some help from you.

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Hello Andyorch / Lolerz

I cannot thank you both enough for your time, effort and support so far. When I can I will be making a donation to this site.

The revised defence reads well and I better understand the angle that is being aimed.

Regarding the coming years service charge all residents of the block are meeting to discuss further as we are all unhappy with the continued high cost and lack of service provided.Hopefully we will come up with a plan as suggestions have already been made.

I think service charges for leaseholders are making the headlines a lot in the news recently.

I will arrange for both of us to proceed and submit the defence and will fill any missing gaps.

Thanks 

1Penny

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Please could I check this point

b) That the money for major works was legally demanded by way of Section 20 Notices as per the Landlord and Tenant Act 1985; 

should this be as per the Commonhold And Leashold Reform act 2002 ?

 

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 Section 20 of the Landlord and Tenant Act 1985 (amended by section 151 of the Commonhold and Leasehold Reform Act 2002).

Just name Landlord and Tenant Act 1985 as that's what we're actually querying. Whether the consultation in regards to qualifying works took place.

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We could do with some help from you.

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Many thanks, just wanted to check.

Preparing to send this afternoon.

..............

Defence has been successfully submitted by both of us.

I guess now a waiting game.

Hopefully we can find a middle ground amicably and reach agreement.

We have already demonstrated our willingness, despite various threats via e-mail last year including forfeiture of the lease.

Thanks for the help so far and will keep you updated.

Have a nice weekend

1Penny

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They can't forfeit the lease as they've accepted payments.

Amazing how many freeholders/managing agents make that mistake (for them, good for you).

 

We could do with some help from you.

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Today we have both received from Northampton a Notice of Proposed Allocation to the Fast Track.

Attached to it is a form N181 Directions questionnaire.

Is this for us to complete ?

 

1Penny

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Yes take a read of the following

 

We could do with some help from you.

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To a degree but failure to proceed would result in the claim being stayed.A few more hurdles yet before it reaches allocation.

Ask if you are unsure of anything on the n181

 

We could do with some help from you.

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Ok many thanks.

We will have a read over the next few days and look to fill it in over the weekend.

Will probably need some assistance but will look at examples on here.

Many thanks

1Penny

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