Iceland Bonus Card lost money ***RESOLVED BY ICELAND + £35 GOGW!!***

[rapster01uk]

Hi.

I topped up my Iceland Bonus Card this morning, waited a few hours for the balance to update, to find that it updated with a shortage of £50.

Emailed their resolution team, no response.

Phoned their customer service department, they couldn't understand that the balance was updated but incorrect, told me to wait 24-48 hours for the balance to update.

Emailed Customer care, no response.

Messaged them on twitter and facebook, no response.

 

[dx100uk]

go do a chargeback to your bank.

dx

 

[rapster01uk]

Is that possible when part payment is showing.

In my instance, I paid £85, but the app says I only paid £35, so they have accepted that I made a payment, but it is not entered correctly at their end.

[jk2054]

You'll need to wait for the payment to debit and then you can raise a chargeback. ^HTH

[rapster01uk]

Again, my bank says they have paid £85, but Iceland are saying £35. So how would I do a chargeback when the amounts differ?

[dx100uk]

you ring your BANK and do a chargeback.

nothing to do with iceland.

 

[rapster01uk]

I wasn't saying it was Iceland,

what I am saying is that Iceland are saying they have received the payment,

my bank is saying they have made the payment,

but Iceland are saying they only received part of the amount. 

do I chargeback the whole amount, or just the amount that Iceland are saying they haven't received.

 

[jk2054]

just the amount that's missing obviously?

 

[dx100uk]

not sure you can chargeback a partial sum of a higher transaction made by a debit card.

chargeback the whole payment made.

let things settle if it works.

then use the iceland card as normal

dx

 

 

[BlueNoseBear1987]

If you paid £85 you do a charge back for £85

[jk2054]

you can chargeback partial and if you got part of what you paid for you should only do a partial.

When you explain the situation to your bank, they will likely tell you to raise one for the difference

[theberengersniper]

Can I play devil's advocate and suggest the entire amount should be sought with a chargeback?

You can always re-credit the card with new funds once that's done.

The reason I say that is because it's quite possible when Iceland realise what's going on they will simply freeze the card or some such action, which will then leave the OP unable to access the £35 they don't dispute. Depends on how Iceland choose to handle it I suppose.

Edited December 14, 2023 by theberengersniper

[Ethel Street]

@rapster01uk  Has anything changed overnight on your Iceland bonus card account balance? 

Your earlier posts were all on the day it happened and sometimes if it was a systems glitch it gets corrected overnight.

[rapster01uk]

Yeah, they finally got back to me today, apologised for the error and credited me with £85 on top of the £35 they credited yesterday, so basically gave me £35 for free, happy days.....

On top of that I still got the £1 for every £20 put on, so another £5 free as well......

[Ethel Street]

Thanks, glad it's been resolved without you having to take further action. I've updated thread title.

[rapster01uk]

Yeah, and the fact that I ended up with extra free is an added bonus, more than what I was looking for.  Good to know some companies do try to look after their customers.

[dx100uk]

10/10 Iceland

thread title updated

[Nicky Boy]

An early Xmas pressie!