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    • Which Court have you received the claim from?  CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant?  LOWELL PORTFOLIO LTD How many defendant's joint or self?  SELF Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUMBE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  YES  Did you inform the claimant of your change of address?  NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account?  CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE   Do you recall how you entered into the agreement...On line /In branch/By post?  I DONT RECALL   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ?  NO   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  DEBT PURCHASER.   Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor?  NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  I WAS UNDER MEDICAL CARE WHICH CAUSED ME NOT TO WORK. AROUND THAT TIME LOWELL HAD WANTED ME TO INCREASE MY PAYMENTS AS IT WOULD TAKE TOO LONG TO CLEAR THE DEBT. I HAD BEEN PAYING THEM WHAT I WAS PAYING THE BANK. I EXPLAINED MY THEN HEALTH & FINANCIAL POSITION AND THAT I WAS UNABLE TO DO SO. THEY PUT A HOLD ON MY ACCOUNT FOR A FEW MONTHS SO I CANCELLED MY DIRECT DEBIT. I MADE A FULL AND FINAL OFFER WHICH WAS REJECTED. WHEN THEY WANTED PAYMENTS TO RESUME I EXPLAINED I WAS IN A WORSE FINANCIAL POSITION, STILL UNDERTAKING TREATMENT AND NOW UNEMPLOYED SO COULD NOT START PAYMENTS AS THEY WANTED. AFTER SENDING MY FINANCIAL SPREADSHEET THEY KEPT SENDING LETTERS ASKING WHAT I WAS GOING TO DO. I COULDN’T SEE A WAY FORWARD I FELT STREESSED AND UNDER PRESSURE SO WROTE THAT I WOULD NOT BE CORRESPONDING WITH THEM ANYMORE.    What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
    • Thank you JK2054 and BankFodder for your replies. The information requested is as follows:   My wife and I are sole traders supplying bespoke, handmade wedding trays and other items through our website. We do not sell on ebay. We had an order for two trays (invoice value £370) that were shipped on Monday 25th March. We used P2G as the broker and Evri as the shipper. We declared the value but did not take out insurance. As the trays were a present for a wedding on Saturday 30th March we checked the progress of delivery on the Thursday to see that there had been an attempt to deliver on the 27th but the driver failed to deliver as the customer’s gate was shut (customer informs us that the gates are open between 7am-7pm. We contacted the customer who informed us she had been waiting in all week and there had been no attempt of a delivery. Evri allege they attempted to deliver on the 28th & 29th. On the P2G web site on the 4th April at 14.17 it stated that the customer refused delivery. At 14.28 it updated to say there was a problem with the address and at 14.32 updated to say the customer had refused delivery. At 14.35 updated again to say it was being returned. Last entry was on the 7th April that it was being processed at the depot. We never received it. I have had six web chats with P2G between the 4th-30th April. On the 26th April, I had an offer of £20 plus cost of delivery (£6.72) from P2G which I rejected. During this time, I also contacted Evri that resulted in an email from Evri Customer Services (20th April) stating that they had lost the parcel. I replied requesting details of the attempted delivery but received no reply. After emailing Evri again on the 23rd asking again for the information I received a phone call from someone called Haleemah on the 25th who apologised and promised to send an email with a link to submit a claim form. I subsequently received an email with the link which only took me to a page that stated “Page not found”. After informing Evri customer services of the problem (to which no reply was forthcoming) a couple of days later I retried the link but it only took me to the Evri website. I believe that I have a good case against both companies but would appreciate guidance on which path to go down. I have read most of the information on this site, which has been very helpful and much appreciated, particularly the various court transcripts. I appreciate that this process is a marathon and not a sprint and am fully aware that I need to get everything in the correct order before starting on the legal road. I am sure this covers the current position but if further info is needed please let me know.  
    • Everything at small claims revolves around informality and common sense, there are no "special" ways to have to do things. The site manager's WS will be like yours and the one I linked to - just much shorter.  There need to be the introductory hearings about the case, the parties, etc., and the concluding Statement of Truth. In the middle just a couple of paragraphs where they say who they are, how they know you, and about permission being given by the landowner to use the car park. Superb.  I've added another section about the signage to the suggested WS sections three posts above. Yes, it's perfectly possible.  It'd be a good idea to phone the court on the 18th to see if they have paid.
    • OK thank you very much. I will prepare my WS as you advise.  I will indeed be preparing the WS over the weekend. I will also post UKPC's on Wednesday by 2nd class mail. As they have until the 17th to pay the court fee, is it possible they might discontinue at that stage too? Also I wanted to ask, in what form should the site manager's statement come? And the site owner if i can contact them? I will get photos of the signage to share with you also. Thank you.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

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JCI and Virgin Mobile Phone Contract debt


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Back in 2017 signed up in store for a Virgin mobile phone contract.

Ended within a week with notice because of lousy service where I was living.

After almost six years just received a letter from a debt collection agency called JC International Acquisition.

They are asking for a grand and encouraging me to log into their Web portal.

Assume this is the contractual monthly charge they are claiming.

This is news to me as never had trouble getting credit and credit checked each year as part of my employment (Good Character) with no red flags.

Rather than engage in letter ping-pong, will just ignore and wind down the statute barred clock.

Reading these forum topics will never phone, write, electronic communications etc unless a letter of claim arrives.

On checking my credit file have a Virgin mobile default with 12 months to go before being statute barred.

If needed, with any court claim will pay, but not if I can help it.

 

My questions are:

1. Who is JC International Acquisition on the debt collection agency scale? Are they very litigious or safely ignored?

2. It is my understanding the Financial Conduct Authority and Ofcom have decided charging for remaining monthly contractual payments after the air time agreement has terminated is unfair.

3. Does the forum have a template for this or a link I can reference if I receive a letter of claim stating it is an unfair contractual term?

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Click Letter of claim in your post if you ever receive one although very unlikely.

 

Andy

We could do with some help from you.

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  • dx100uk changed the title to JCI and Virgin Mobile Phone Contract debt

JCI will use BW/moriarty to issue a PAPLOC and the court claim.

they can be quite litigious but are sadly a marble or 2 lost as they mostly lose court claims.

and with our record of winning against lowell JCI mobile debt claimforms - all the info you need in those threads.

i would not, at the PAPLOC reply stage be tipping them off about how you might defend other than saying a dispute existed with vodaphone that was never resolved.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks people

Guidance on unfair terms in contracts for communications services

https://www.ofcom.org.uk/__data/assets/pdf_file/0012/40620/guidance.pdf

Found the relevant Citation, but questions remain?

This publication from the Ofcom is guidance only, so how does it have authority over contracts in the civil court?

Does the guidance get treated as law the same as the ACAS code of practice legally binding in employment law as an example?

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yes its guidance as we put in our defences 

depends how the claimant/judge views it, but 9/10 previous dca's on like telecom debts discontinue the claim, or the judge throws it out.

how much of this is down to the guidelines is your guess. i dont think we've lost one telecom claim since we started putting that in defences/WS's

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Just a quick update

 

Getting spammed everyday with email and texts which is damned annoying. Thought there were protections in place in limiting this practice from a DCA?

No correspondents, though, with Royal Mail. It is all electronic, trying to get me to sign into their payment portal.

Sending the text messages is interesting as I passported the number to my new airtime provider six years ago, but the DCA would not know that, so why are they spamming which is a number cancelled when they ended my Virgin phone agreement? That number could have been allocated to a new user. (GDPR)?

Total silence from me, but am expecting them to start physical phone contact harassment soon, which I need to be on my guard but have now blocked their number to stop the texts.

 Will they know that and was that a good idea as can just as easily continue total ignorance?

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block and bounce the Email addresses / msgs.

report the txts as span to 7726.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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as they do.

keep blocking/7726.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

Just updating

 

Still getting spamming texts everyday on my phone even though continually block numbers. Know these are automated texts going through a computer cycle.

Latest one saying sign into portal to receive a substantial discount?

Must think I am stupid, do that will acknowledge the alleged debt.

Silence is golden.

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  • 2 weeks later...

Just a quick question

Being spamed using my original google mail email address not used in four years since address and password appeared on the dark web. Used this address when signed up for virgin mobile. As far as I am aware was to be used for marketing etc and offers.

 

What happens if they send a letter of claim using this email address instead of Royal Mail? Is it valid under Pe action protocol as served through electronic means?

Have acknowledged no email sent by them, or blocked them

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they cant.

BTW :not moved since  have you?

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Spam email and texts daily now, they are relentless. Good job it is water off a duck's back with me. Their communications are all bluff with might, may, potential action etc.

 

POTENTIAL FURTHER ACTION

Despite all of our efforts you have still not addressed the balance owed to our client JC International Acquisition originating from VIRGIN MEDIA.

Failure to resolve the matter or to provide us with details of your current circumstances may result in further action being considered in order to recover the overdue amount.

Please get in touch with us using one of our many contact methods so we can discuss your options in detail.

Yours Sincerely,

CRS

The latest Text stated 

Do not lose the opportunity to pay the substantial discount offered to you to sign into our online portal.

Am interested to know how much the discount being offered as a full and final.

Will logging into that online portal acknowledge the debt?

Have in reserve the unfair early termination charge with Ofcom guidance/Consumer Contracts Regulations as a rebuttal.

 

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its all DCA's can do

they have no more legal powers than you or i if we think someone owes us money

launch a court claim.

the only diff is a member of joe public typically has proof like physical documents and actual evidence of a debt owing.

DCA's have nothing but a single line in a database of a debt portfolio they have purchased from someone.

so thats why we call them speculative claims

they hope like 85% of joe public do, the mug thinks they are bailiffs and blindly coughs up or doesnt do anything and they get a default judgement.

those that defend PROPERLY have a better than 90% chance of a speculative claim failing or becoming too costly to continue for the claimant..thus win 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The problem I have is this virgin account goes back five years. Cancelled within the 14 day cooling-off period and heard no more until this lot appeared.

As this is so long ago, have no receipts or copies of any correspondence in backing up, cancelled in the 14 days.

Am reluctant to do a DSAR as that would acknowledge the debt. The default has another eight months to go before becoming Statute Barred. They have just registered this account on my credit file.

Received another email this morning on my previous email account being dormant for five years with an offer of 50% reduction as a full and final.

They can go to hell and not getting a penny out of me.

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Eh?

Where ever did you get the idea an sar acks a debt?

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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the debt has been sold but never the less the OC is ALWAYS your target for an sar regardless  , never ever any point in sending a debt buyer one.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

Having totally blanked CRS collecting on behalf of JC International, seems they have now passed this to another load of vultures trying their luck..

Improved Financial Solutions (IMFS)

Is this same crap different nappy, or should I be concerned?

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all dca's are the same.

the only time you must reply is if you get a letter of claim from the debt owner OR a solicitor operating upon their stated clients instruction. 

the PAPLOC will have a reply pack wanting I&E etc.

you do NOT use their pack but hit letter of claim and follow the correct post further down for the type of your debt

On 24/07/2023 at 14:16, Andyorch said:

Click Letter of claim in your post if you ever receive one although very unlikely.

Andy

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 5 weeks later...

Doing some research into this DCA called CRS.

It appears they state their terms of business are an online company and do not respond through Royal Mail, only email?

Now have blocked their emails because of spamming/harassment, so my question is:

Can a DCA legally refuse correspondence through Royal Mail as communication?

 

For the record have totally blanked them so far as six months left before Time Barred

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  • 2 months later...

These people really do need some kind of official enforcement against them from the Regulator.

Totally ignoring them but they are sending texts and emails every day with their blatant harassment. And I mean everyday. Thick skinned myself but they need to be stopped.

Anyway, done some further digging

Returned the phone and cancelled the agreement as to Distant Selling Regulations. Thought nothing of it but it seems as well as the airtime agreement, they supplied the phone, which was returned (post office receipt lost long ago) as a fixed term loan agreement. This is what CRS are chasing.

What are people's views with Virgin and these fixed term loan credit agreements and enforceability? How do I attack these kinds of agreements? Last thing I am going to do is contact them and just keep deleting their spam.

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Block the texts and report them to 7726.

If you have an Android phone, Google Messages can automate this for you, should you use that app for your texts.

Block and bounce back emails also.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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