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    • Before you start this claim you need to have a lot more confidence in what you're doing which means that you need to understand the way forward in the principles involved more thoroughly. We will help you and you will probably get your money back but this is a self empowerment forum and so you have to do your bit as well. Please will you spend at least the next couple of days reading through the stories on this sub- forum. Try to understand them thoroughly. We have lots of stories very similar to yours but even those which are not similar, have principles in them which apply. In particular you need to read and understand the information in the pinned topics at the top of the sub- forum. I know that you have been reading around here for the past couple of hours but it needs a lot more. You aren't in a huge hurry. Wait a few days before sending a letter of claim and also that needs some amendment as well. Come back here when you've done your reading and then we will have a look at your letter of claim and help you to refine it Also, please tell us the value of the laptop. Was it properly declared as a laptop – and was the value properly declared
    • Unsure what would be classed as appeal I first contacted the applicant then IAS. I am not aware I could appeal again as Bank state I was informed that is news to me. I would have to look through the paper work, I apologise I forget so much due to my caring duties wish I had quality time to get so much done. Will try and look tomorrow, appreciate everyone's time and input.
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    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
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University of Leeds (Hospital) ANPR PCN -


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POFA Schedule 4 doesn't apply to parking on public roads.

However, you could vaguely mention that POFA has not been complied with and adherence to POFA is a requirement of their own Code of Practice, which must be complied with to enable them to obtain your details from DVLA.

As they haven't followed their own COP, it also amounts to breach of GDPR.

Double whammy.

 

Any other comments guys?

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I'm thinking of what tone to use with them.

Normally we would give a PPC a torrent of abuse to show that we had sussed them as charlatans and were refusing to cooperate.

However, they have been (sort of) reasonable with the reduction.  Maybe best to continue the polite tone for now.

I would keep any reply short & sweet.  As they have already been told, the car was parked on a public road, not in their car park, and they have no right to issue their invoices for cars not parked on their property.  You have checked with the council that the road in question is a public road.  Even if the car had been parked on their property they have not followed the provisions of Schedule 4 of the Protection of Freedoms Act 2012 to transfer liability from the driver to the keeper, the person with advanced Alzheimer's.  Something along those lines.

When you get a minute please post up a new draft based on the various ideas from the regulars.

 

 

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Agreed lookingforinfo.

They’re asserting that the car was parked in their car park.

They’ve come to this conclusion because the ANPR isn’t directly outside the car park it’s positioned on the road leading to the car park, and it captured the car going in and out of that area on the road itself. 


I’m assuming they are defining the whole area as private land and in their ‘orange zone’ but  the main roads are public and any orange zone signs are placed beyond the ANPR cameras. 🤬

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Yes tells them why they are wasting their time, excellent.

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I've had to hide your post with the docx file, but the content is quoted below.

All your personal details are present in docx files, making you easily identifiable.

3 hours ago, Chimichanga said:

Ok drafted a letter. Maybe its a bit too @r$ey? I can try be more polite if you think it's harsh. 😏

Thanks 🙂

 

Dear…

Thank you for your prompt reply and for offering to reduce the invoice amount from £80 to £20.

I am, however, a little confused.

Again from my understanding the car was not parked in the car park but on a public road, on double yellow lines displaying a disabled badge. This is in line with LA rules. It is also my understanding that only the council can issue fines for public roads. Leeds University do not have the right to issue an invoice for a car not parked on their land. I have checked with the council and they confirmed that the road where the vehicle was parked is council adopted and is therefore funded with public funds.

If the car had been parked on your property, in the car park as you allege, it seems that you have not followed the provisions of the Protections of Freedoms Act 2012 in order to transfer liability from the driver (from who you are requesting payment) to the keeper. I stated in my previous email that the Registered Keeper does not and cannot drive due to advanced Alzheimers and vascular dementia. So since we know the keeper was definitely not the driver they are under no obligation to pay this invoice. Due to the nature of their medical condition they are also unable to name one of many possible drivers and, incidentally, under no obligation do so even if they could.

Adherence to the Protection of Freedoms Act 2012 is a requirement of your own code of practice and must be complied with in order to request details from the DVLA.

So again, in light of this information, I would politely request that you cancel the PCN, which I’m sure you can see has been issued in error.

Thank you.

Yours,
xxxxxxx

 

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Oh 🤦🏽‍♀️. Thank you 😬

And todays reply which came minutes after the email was sent!

…The vehicle was captured entering and exiting at the times and date stated on the letter and therefore remained on University land – the point at which they entered/exited is where University land begins.

Once a Parking Charge Notice is issued we request the registered owner details from the DVLA. If the registered owner is not the driver of the vehicle at the time the PCN was issued they can transfer the liability to the driver as stated and provided on the letter. 

In your initial appeal you stated:

The driver of the vehicle was transporting a disabled badge holder to  their hospital appointment and in the absence of any actual disabled parking facilities by the Jubilee Wing sought parking elsewhere. The driver drove to the 'Orange Zone' car park and after reading the sign in the car park saw that they could not park there without an orange zone permit and so left the car park immediately. The driver then parked the car on double yellow lines on the road outside the car park and before all the signage for the orange zone but still within the ANPR monitored area”.

This leads me to believe you spoke to the driver of the vehicle at the time and they did remain on University land and therefore should have paid for their stay.

You also stated:

“Since the driver was not parked in the orange zone or in the car park they assumed usual double yellow lines parking applied for disabled badge holders and left the car parked there displaying the blue badge for the duration of the appointment in Jubilee Wing.

The University of Leeds is privately owned land so this reasoning does not apply. Orange Zone signage specifically states “Vehicles must be parked fully within the confines of a single marked parking bay. There is also a ‘Private Land’ sign at the entrance and refers drivers to check the signage. 

I would like to point out at this stage that although a mistake MAY have been made, the hospital was not deprived of any income for the car park as the car was parked outside of the car park itself”.

Given your statements it has been proven the T&C’s of parking on University land have been breached and therefore this PCN still stands.

If you wish to appeal the PCN then please find the relevant information in my previous email. We will not respond to any further correspondence regarding this PCN.

Pfft! Looks like I’ll be court bound with the poor registered keeper then. 

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The original PCN states that the car was parked for 4 hours 04 minutes. Is there any explanation for how the driver says the car is in one place and the PPC say it was somewhere else please?

I'm just trying to see ways around their arguments, like the rest of the guys here.

HB

Illegitimi non carborundum

 

 

 

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The time of 4hrs and 4 mins is the time between time of entry and time of exit not parking. The PCN also states that ‘by parking within this car park the driver is bound to these terms and conditions’. No car park was parked in! As clearly stated in both emails. 
 

they have not provided the timings for actual parking anywhere. Only time of entry and exit. 

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The elephant in the room which they did not mention was the keeper was not the driver and the PCN is non compliant.

I would write back to them stating that this letter is not an appeal.

The  University of Leeds has been informed that the keeper could not be the driver and the PCN does not comply with the Protection of Freedoms Act  2012.  Ergo the keeper is not liable to pay the PCN.

While  that point was ignored on the appeal,  should they decide to take the matter further and instruct the Court for instance, that will be taken as a breach of keeper GDPR and as that can involve compensation which could be  as much as £2000 where certain types of disability are concerned, is it worth the risk?

 

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Starting to look like we need to treat the university the same was as lll other PPC charlatans.

Looks like to OP has ample ammunition for a court case.

Revert to usual tactics of ignoring until letter of claim?

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Could also add that it will look very bad and rebound on the University Trust and any PPC if the press get hold of the fact they are seeking a CCJ against a Keeper who cannot defend as has no capacity to do so due to Alzheimer's and likely the Guardian, and Telegraph not to mention the Sun and Mirror if they were to send a Letter of Cllaim as there is a cast iron defence to rebut their case anyway, so they should cancel and stop the sillyness now before they end up looking downright stupid petty and nasty.

 

 If they did ignore the letter LFI suggests  Nicky Boy#s suggestion is best way, then kick them into touch with an absolute defence.

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Normally we would say to wait now until a Letter of Claim arrives, but I don't see any harm in taking down the know-it-all who is replying by a peg or two right now.  How about -

Dear XXXXX,

Re: PCN no.XXXXX

thank you for today's mail.

Not one penny of your invoice will be paid.

If you want to take an elderly person who is suffering from advanced Alzheimer's to court who cannot possibly have been the driver, when you have not established keeper liability under the Protection of Freedoms Act 2012 and when the car wasn't even parked on university land - well, go for it!  I'm sure the local and national media would love to do a story on the university.

Given you failure to establish keeper liability any further correspondence with the keeper will be taken as a breach of GDPR and that can involve compensation which could be as much as £2000.

Have a great weekend, XXXXX

Hang on a couple of hours to see if the other regulars pop in, then send it off and ruin this jobsworth's weekend.

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Yes that should do the trick, they can't say they weren't warned that their position is hopeless, as that letter would also be useful in a WS pack if they were stupid, any Judge would see that greed clouded their brain.

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