Getting the runaround by Currys? - got two issues sort by Executive Resolution Team

[FightThePower]

Hi Smegup,

Getting the runaround trying to get a refund for an order Currys cancelled - Currys/PCWorld/Dixons - Consumer Action Group

 

I have had a couple of issues this year with Currys, one of which was getting them to follow through on a partial refund their delivery driver/installer promised me for a dishwasher I bought which had some minor cosmetic damage.

 

Similarly to you, phonecalls and social media contact was completely hopeless and full of false promises! However, I did find success in the end with a seemingly rare e-mail address for Currys "Executive Resolution Team".

 

To my surprise, they sorted out what was promised to me plus some extra cash!

 

As you are waiting until January anyway to submit the letter of claim, I suppose it cannot hurt to e-mail this team and see what happens? If they do end up resolving it for you, don't just leave it there - be sure to encourage them to compensate you accordingly. Ideally in the form of a gesture of goodwill BACS payment! I've had two of these from them this year for separate issues.

 

The e-mail address is: [email protected]

 

Please bear in mind that they did take two weeks to respond to my e-mail. I kept chasing them every 3-5 days for a response by replying to the latest e-mail within the thread, making it longer and longer each time. 

 

When I eventually did get a response though, it was sorted straight away. They arranged their accounts team to call me, paid what was promised; with some extra on top as a goodwill gesture.

 

Best of luck!

Edited December 11, 2022 by dx100uk
own thread created as this is important info - dx

[dx100uk]

i have made a new topic of your post 

as this is important info.

 

well done

 

dx

 

[fkofilee]

I always go to the Exec team if something goes wrong. I dont mess around with the front liners in stores or Customer Services because most of the time, there is nothing they can do to help. 

[Smegup]

I’ll give this a go. Thanks for the info