I’ll give this a go. Thanks for the info

Thanks for the responses. Based on what I read in other Currys threads on here it’s pretty much what I expected. Would there be any detriment in waiting until January to send a letter of claim? I’m reasonably happy with proceeding with one but I’d rather avoid legal deadlines being wrapped up (excuse the pun) in Christmas delays with post and bank holidays. Plus 15 days from today is the 25th December and I’m just not that much of a Scrooge to issue court proceedings on Christmas Day

Hello, I hope somebody can give me some advice or an alternative approach to try. I had £200 Currys egift card and placed an order online for the same amount. Currys then cancelled the order and the cancellation email said no money would be taken but when I checked the balance of the card it was £0. I contacted Currys through the online chat and was told the refund would go back on the card in 5-7 days. I waited a week but the balance was still £0. Contacted Currys again online and was told that the refund was being processed and they would be sending out a new gift card by post, which I should receive in 7-14 days. Two weeks later I hadn’t received anything and balance still showed as £0. Went to the online chat for a third time, this time I was told that there had been a “technical error” and that they would email the “back office” to get it sorted. I asked how long it would be before I would receive the refund and was told I should get an email response within 24 hours. So I gave them several days and when no response nor refund was received I decided to give them a call. I spoke to the operator and was told a similar story, he had to email the relevant team and they would get back to me in 24 hours. Pointing out that that’s what I was told four days ago, the operator responded with “that’s the timeline they’re given”. I asked if I could be copied in to the email so I could chase it up myself but was told it was not possible as it was an internal system. So here we are a week after the phone call and still nothing. Not sure what else I can do other than keep contacting them and going round in circles again? All contact avenues appear to lead to the same frontline team, who seem completely useless when it comes to resolving this. Any help would be appreciated.