Credit Order PC Specialist

[ice198625]

Hi

 

10 months ago my partner bought me a gaming laptop ive had nothing but hassle with it since i bought it below is the issues ive faced with it

 

5 Weeks in

 

• Screen flicker
• Poor Performance
• Crashes

 

5 Months in 

 

• Screen fell away from the laptop chassis when i checked it was held in with tape
• Poor performance again
• Crashes
• Game Crashes constantly

 

10 Months in 

 

• Poor Gaming performance again
• Crashing
• Faulty Power Button works when it wants

 

This laptop is financed Novuna Personal Finance previously Hitachi Personal Finance

 

when we signed the agreement,

 

Laptops warranty runs out in two months and dont have faith this will last another 12 months with the issues ive had with it up to now,

 

ive owned Gaming PCs over the years and never had any issues with them

know people who own gaming laptops and never had any problems with them

 

but seems the quality of this is shocking there is no easy way to maintain it without stripping the whole thing down which if you break isnt covered in your warranty. 

 

Im guessing the best thing going forward is contact Novuna ?

but guessing this wont be as easy as saying i dont want it as it aint fit for purpose

 

[BankFodder]

You haven't helped yourself by not reacting immediately.
If you had reacted within six months then you would have enjoyed the certain rights under the consumer rights act.
By reacting now – almost a year later – you also have a credibility problem because the finance company will ask why you didn't report it all much earlier. This is a very reasonable question.

You are certainly entitled to have an item which is of satisfactory quality and remains in that condition for a reasonable period of time. Certainly I don't think that 10 months or 12 months is a reasonable period of time.

How much they cost?

You're right that you may have to make a complaint to the finance company because under the consumer credit act they are liable if the seller doesn't step up to the mark. However, who is the seller?

Had you complained about this straightaway then you would have been entitled to an immediate replacement

 

Now you can have to argue with them and get the laptop inspected and reported upon. Don't expect this to get sorted out very quickly.

 

[dx100uk]

forget any warranty not worth the paper its written on, and does not remove replace or over right any of your consumer rights>

 

as BF says your target is the retailer. but ultimately its not yours anyway, but hitachi wont care an inch. but theyve a shock coming i suspect.

 

[ice198625]

I gave the retailer the chance twice to rectify the problems seems they are temporary fixed and again the problem arises ive emailed the finance provider and see what they suggest probably just send me back to the retailer thanks both

Edited November 21, 2022 by ice198625

[dx100uk]

when were these attempted fixes and obviously they are documented?

did you have to send it away ? or how was the fix done?

[BankFodder]

So who is the retailer?

 

 

[ice198625]

I sent it away twice to be fixed they were done on a return to base by courier, all they did was re stick the screen back down, and clean the laptop inside telling me to do this step is easy said  than done as it requires the laptop stripping which if i damage voids my warranty

 

Retailer is PC Specialist

[dx100uk]

what were the dates these repairs were done on please and by whom?

where did you send it too?

 

dx

[BankFodder]

PCSPECIALIST - Top Spec Custom PCs & Laptops Built to Order

WWW.PCSPECIALIST.CO.UK

---

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.

 

 

[BankFodder]

I think whatever happens, you are going to have to arrange an inspection.

If you send it back to the retailer – and they will want it for an inspection before deciding to act out the repairs. They certainly won't want to replace it is which is what I think you want.

An inspection by them will probably take at least four weeks and may be more and then there is a chance they will come back and say that it is wear and tear or has been abused and they aren't prepared to do anything.

If you get your own inspection then you will be taking control and if the inspection confirms that the item is defective then you can go against the retailer with a high chance of success.

I don't think you told us what this item costume. Even though you been asked.

One thing you should realise is that you are unlikely now to get a new replacement.

It will be argued that you have had one year of use out of it. If the life expectancy of this kind of item is, say, four years then they will consider that you have had 25% of the value and therefore your best award would be 75%.

As you haven't responded to the question about how much you paid for it, it's difficult to start guessing and start working out what is in your best interests to do

[ice198625]

Sorry i paid £1450 for it 

[BankFodder]

Thank you, that you haven't also dealt with this question asked by my site team colleague

 

On 21/11/2022 at 20:28, dx100uk said:

what were the dates these repairs were done on please and by whom?

where did you send it too?

 

dx

 

It would be helpful if you would answer questions when they are asked which will help us speed things up a bit