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    • From #38 where you wrote the following, all in the 3rd person so we don't know which party is you. When you sy it was your family home, was that before or after? " A FH split to create 2 Leasehold adjoining houses (terrace) FH remains under original ownership and 1 Leasehold house sold on 100y+ lease. . Freeholder resides in the other Leasehold house. The property was originally resided in as one house by Freeholder"
    • The property was our family home.  A fixed low rate btl/ development loan was given (last century!). It was derelict. Did it up/ was rented out for a while.  Then moved in/out over the years (mostly around school)  It was a mix of rental and family home. The ad-hoc rents covered the loan amply.  Nowadays  banks don't allow such a mix.  (I have written this before.) Problems started when the lease was extended and needed to re-mortgage to cover the expense.  Wanted another btl.  Got a tenant in situ. Was located elsewhere (work). A broker found a btl lender, they reneged.  Broker didn't find another btl loan.  The tenant was paying enough to cover the proposed annual btl mortgage in 4 months. The broker gave up trying to find another.  I ended up on a bridge and this disastrous path.  (I have raised previous issues about the broker) Not sure what you mean by 'split'.  The property was always leasehold with a separate freeholder  The freeholder eventually sold the fh to another entity by private agreement (the trust) but it's always been separate.  That's quite normal.  One can't merge titles - unless lease runs out/ is forfeited and new one is not created/ granted. The bridge lender had a special condition in loan offer - their own lawyer had to check title first.  Check that lease wasn't onerous and there was nothing that would affect good saleability.  The lawyer (that got sacked for dishonesty) signed off the loan on the basis the lease and title was good and clean.  The same law firm then tried to complain the lease clauses were onerous and the lease too short, even though the loan was to cover a 90y lease extension!! 
    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DHL - Claiming for damage after paying for insurance/protection


100mel

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Sold an item of kitchen equipment on Ebay - stainless steel/metal grill for £150 . 

Packaged and despatched via DHL and paid for additional "protection" to the value of the sale.

Arrived with recipient completely wrecked and damaged and complete pictures supplied.

Dispute was raised with Ebay and I was obliged to refund. Long trail of correspondence with DHL who refused to compensate.

Took complaint to Ombudsman - again a complete waste of time . 

Small claims is the only way I can see to recover my losses.

Therefore I am asking for advice as to appropriate procedure ?

Do I need to send DHL letter before action and if so what form should it take ?

Advice and guidance appreciated - this is my first claim against courier company 

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Please start by reading as many of the stories on this sub- forum as will take you over a couple of days. There are lots. Most of them are about EVRi but they are all relevant you.

In particular, follow the link – EVRi – to understand the principles involved and also why the insurance was absolutely not necessary and the requirement that people have insurance to get compensation is unenforceable.

Also start reading up the steps involved in taking a small claim in the County Court. Your will definitely need to start a claim..

You haven't really given us very much detail about dates and values et cetera.
Was the item correctly described and correctly valued?
Also some information about dates might be handy.

On what basis did DHL refuse to compensate?

Finally, you say that you went to an ombudsman. I'm curious about this because I didn't know that there was an ombudsman for this industry.

On what basis did this ombudsman refuse to uphold your complaint?

 

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The transaction took place in July this year

- all fully documented and valued and with a complete paper trail as this was via Ebay.

DHL wanted to inspect the damaged goods at the recipient's home and although I asked I did not receive an agreement particularly as he had already sent me a full dossier of photographs of the item and the damage.

I took the case to the Financial Ombudsman

- they just asked for details of the insurance policy which I supplied as requested from DHL and I was referred to their insurers - AIG who responded that this is not an insurance related complaint and does not relate to a policy underwritten by AIG.

The Financial Ombudsman Service said that they do not deal with this type of complaint and that I would need to contact the Alternative Disputes Resolution Centre which seems to be an organisation from the courier industry to protect the courier industry hence my need for Small Claims

 

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I was hoping that you had noticed I had taken the trouble to make it readable.

Please could you post your messages properly spaced – paragraph in terms of settlement so that they don't appear in a solid block of text and very difficult to read especially for people on small screens such as mobile telephones.

Thanks

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  • 1 year later...

threads merged.

6yrs.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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As my site team colleague has indicated, you have six years from the date of the breach – which means in your case, six years from the date that the damage was caused.

However, waiting all this time doesn't help you at all.
It doesn't help you because the courts are less likely to take you seriously and it doesn't help you because we are a volunteer group here and we give enthusiastic support but we sort of expect that the people we are helping are equally enthusiastic about getting their money back.

If you want your money back on this, we can help you and it is almost 100% that you will get your money back – but you need to engage with this thread and show the kind of enthusiasm for helping yourself that we will show for helping you.
So please tell us if you have a commitment to getting your money back. We are certainly committed if you want

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we'll expect a reply in 18mts from you at this rate.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I suppose bereavement doesn't count then? I asked a simple question but as always in this group I receive the usual unwelcoming abrupt response - the reason why I have not particularly engaged with this group in recent times. I did think that I would risk another simple but polite question but responses indicate that it was not a wise move

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I'm not sure that you have mentioned bereavement in this thread at all.

We are very happy to help you and I am certain you can get your money back but you will have to engage with this thread.

You can be certain that the fact that you have suffered a bereavement will cut no ice at all with DHL and very little ice with the courts.

From that point of view, we do what we can. We empathise with you that you have at least to communicate with us so that we understand who we are dealing with, what we are dealing with and so that we can give you the very best chance of getting your money back.

Engage with this thread and we can go forward – but it's up to you

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