Estate agency issues!

[Creole]

Hello,

 

Not sure if this is the right place for this topic.

 

Looking for some advice for my daughter with regards to her recent tenancy.

 

She was renting a student accommodation with a private estate agency and 4 other tenants, but mid-way into her course she got ill and had to take a year off Uni. She subsequently got a job to pay her rent and expenses, because she wasn't eligible for student loans in that year. I acted as her guarantor.

 

Unfortunately, she lost her job and unable to pay the rent for quite a while - this led to a couple of thousands in rent arrears. Eventually, I was contacted by the estate agency, who ask if I could pay the rent instead (as the guarantor), we came to an agreement to pay a set amount each month to clear the outstanding debt. This agreement was communicated in writing. My daughter vacated the property when the tenancy ended, I have continued to make payments without any defaults.

 

Few months later, I received a letter from a Reposit company (acting on behalf of the estate agent) demanding payment for all outstanding charges including my daughter's rent arrears.  They have sent this letter to all 5 tenants and their guarantors, demanding payment is made in full. Apparently, all tenants are responsible for any outstanding rent/charges.

 

I have contacted the estate agent asking about the agreement we had in place, given I will be paying  the rent arrears until complete, but to no avail. They have refused to return my calls. The Reposit company have said if we have an agreement with the agency to contact them directly, but we can't get through to them

 

I was thinking of writing to the estate agent reminding them of our agreement and inform them, I am ready to go to court because we had a agreement and I'm sticking to the agreement.

 

My problem is the other tenants who are now very scared of the next steps. 

 

What can you advice and any ideas what are my rights?

Can the estate agent do this?

Renege on an agreement?

 

Grateful for any help.

 

Thank you

[dx100uk]

i will guess you mean

 

Home - Reposit

REPOSIT.CO.UK

 

can you scan up their letter to PDF after reading upload please

 

dx

 

 

[Creole]

Yes. Ok, will do. Thanks for replying.

 

[stu007]

Hi

 

Welcome to CAG

 

Who is the Estate Agency?

 

As she was in a shared property with 4 other tenants now this would all depend on what the Tenancy Agreement clauses state in them but from there actions in your post is sounds like more than one tenant has some sort of Arrears with the Estate Agency so they are going after all Tenants that were in that property at the time (which they can do depending on the wording in the tenancy agreement) to basically see who will pay up.

 

You need a copy of the Tenancy Agreement so both you and I assume please correct me if I am wrong your daughter need to write asking for a copy of that signed tenancy agreement.

 

When she left the property did she give the estate agency the correct notice as per the tenancy agreement in writing to end her tenancy?